This profile has been claimed by the business owner or representative.
eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I just got the threatening pink card that makes it sound as though my brand new vehicle Warranty would lapse. This should not presented on a brand new vehicle. And the company knows it's brand new because the card has the year of the vehicle. Which is this year.
After I figured out what it really was, I called to cancel as I didnt need an extended warranty. After she kept raising her voice and kept arguing with me why I was canceling and that I wouldnt back down. She said I would be refunded in 10 days and hung up. I will definitely keep a close watch if I get refunded.
I got a sketchy almost 'official looking' type of pink slip notice that my warranty was about to run out and to act fast, despite the fact that I just got the car and activated a brand new warranty. Being a new car buyer and outright dumb I went through with the call and gave them information to charge me for a down-payment, and a 5 YEAR plan. Realizing I still obviously had an active warranty I called back to try to cancel and they sent me on hold 5 separate times, one time I was waiting for around 15 minutes before I gave ... read more
Business response:
Hi ******. Eleras offers coverage to protect consumers against unexpected vehicle repairs after the factory warranty expires. We do not our customer's info, any info you provide is solely for the purpose of protecting your vehicle. I have confirmed that your coverage plan was canceled on the same day you set the coverage up August 25th, 2022. If you have any questions or would like to talk further, please give us a call.
Glad all issues were solved. They reimbursed me for $395 initial payment and put stop to the other recurrent payments for $200+ . When I realized it was a scam( they send me a letter with my car lease company logoI called my company and **** not sent me anything. I called Eleras again . In order to keep me the lowered my monthly payments from 200 to 74 dollars plus. The customer reps are rude and they try to convince the customer that are not scam. They also told me they were BBB approved when actually they are not.The worst... read more
I am beyond furious with this company. My car has been in the shop since the 2nd week of June and it is now the second week of August. I have lost my job do to lack of transportation. They only cover up to $250 for a rental which is about a week. My dealership just gave me a car 3 days ago. They keep ordering faulty parts to put in my car that are not working. Then when my dealership contacts them to get a new part they take a week every time to come out and inspect. I have never been treated so badly in my life! Do not purc... read more
If I could give it no stars I would this company has harassed us has called us names refuses to stop calling. We tried to cancel our policy and all they do is consistently call from different numbers we blocked so far at least five numbers from this company and they still consistently call. Theyve also done auto withdrawals after we requested our policy to be canceled we have now had to close banking accounts and re-open accounts because of this company.
Business response:
Hello ******* I've checked our records and went back in our records. we do not show that you have ever done business with our organization and we have never contacted you. We do not call people to market our offerings, we take inbound calls. Perhaps you have gotten our business confused with another company in this same industry. At Eleras Group we pride ourselves in great customer service. Please fell free to contact us with any additional questions or if you would like to learn about our coverage options.
Tried to cancel my agreement after just two hours and when I mentioned cancel they acted like they could not hear me. This happened twice with two different people. Then their phone number went dead! I canceled my credit card that I used with them. They told me they were affiliated with GMC which is a lie.
Business response:
Hello ****** Eleras group is a broker for extended vehicle service contracts which covers the vehicle after the factory warranty. I have confirmed, your plan was canceled and refunded the same day you purchased the plan. please let us know if you have any additional question.
Continuously getting threatening to cancel past due notifies. Ive had to take a screen shot of my ******************* pay showing precisely when theyll get their money. I too, have spoken with customer service, and I was ALSO asked a bunch of questions. I was even told to ignore the text that threatened to cancel I was told its an automated text.Im done!I went online and sent an email message cancelling my policy effective immediately. Im tired of getting negative texts.
Business response:
*****, we contact our customers via phone, email and text when they have a past due payment. Most of our customers appreciate the communication, simply because the last thing anyone wants is to have a repair and find out their coverage is canceled do to non payment. If you have any questions or need anything please give us a call.
Another vote for scam.They convinced my mom with Alzheimer's to sign up for coverage with a $4000 bill. When I called to cancel the person would not accept any logic for cancelling it, refused to give their full name, and refused to transfer us to a manager.
Business response:
Eleras is not a scam. We offer long term vehicle coverage to consumers to protect against paying out of pocket for expensive repairs after the factory warranty has expired. If you have any questions please give us a call.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 753 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.