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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Intentionally misleading company, basing their advertising on threat, awe and fear!What a shame!
Business response:
Hello-We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.If you call our customer service department @ ************, they will gladly assist you with removing your name from our mailing campaign.We are sorry for any inconvenience.
A big old Scam and I'm finding out that it is easier to get into ************* than getting someone to respond rather thru email or phone. I've sent emails after emails following the prompts of cancelling the service, but NO acknowledgement of receiving my email. When I call and try to cancel, I get more options of either lowering payments or some of the ** instead of canceling my service and saving each one of us a headache. All i wanted was to cancel my service, is that so hard too do?I get constant calls from them, but no... read more
Business response:
To Whom This May ********* want to assure you Eleras Group is not a scam, we do not engage in any fraudulent activities. This account has been canceled.We are sorry for any inconvenience.
I received a letter from them about my car warranty. There was no company name in the letter. I called twice to inquire why and the first person hung up on me and the second person told me the name but wouldn't explain why it wasn't noted in the letter. I told him they were nothing but a scam and to remove me from their mailing list
Business response:
Hello-we obtain consumer information from a variety of sources, including but not limited to,public and freely available records and data bases, online form submissions, web advertisements, and referral partners. Your name has been removed from our mailing list.We apologize if this has caused you any inconvenience.Thank you!
Company is a scammer. They send letters to seniors to prey on their vulnerabilities. The letter tries to scare them into acting hastily and fall into a trap. Thank god my mother was smart enough. SHAME ON THEM!!
Business response:
To Whom This May ***************** The Eleras Group, we strive for transparency and honesty in all our interactions. We assure you that we do not engage in any fraudulent or deceptive practices.If your mother calls in with the ** number our customer service department will gladly remove her name from our mailing campaign.We apologize for any inconvenience.Thank you.
Received a snail mail which was actually from Eleris , but their name didn't appear anywhere on the letter and the letter was crafted to look like a letter from my car manufacturer implying that I needed to contact them to keep my warranty current. It had the details of my care and my name, as well as a "customer number". It stated "Our records indicate that you have not contacted us to have your vehicle service activated. We are informing you that if your factor warranty has expired, you WILL be responsible for paying any r... read more
Business response:
To Whom This May ********** Would like to assure you that Eleras Group is a legitimate business with a clear connection to dealerships. However, we understand your concerns regarding the lack of a company name in the mail.We appreciate your suggestion to include our name and dealership affiliation for transparency and will certainly take it into consideration for future communications.Best Regards,Eleras Group Customer Support
This business engages in dishonest commercial activities. In an attempt to offer you their services, they send you a letter presenting an official look from ****** and stating the specifications of your vehicle. The name of the company is never mentioned in the letter. They inquire about your no longer having manufacturer warranty servicing when you phone this number on the letter. The caller misrepresents the price and offers a five-year warranty. I had no idea that was a monthly expense. But the card never arrived in the m... read more
Business response:
To Whom This May ********** do apologize that you did not receive your paperwork for you vehicle warranty. This does happen sometimes as we have no control over the ***** We see where you chargedback the down payment and the monthly payment. So no money is owed to you. I want to assure you this account has been cancelled effectively 9/21/2023.We apologize for any inconvenience.
Terrible rip off company. Do not trust. They don't pick up the phone when you call to make a claim. ***********************
Business response:
Hello ******-We apologize for the trouble you had trying to call the claims department. I hope you understand that is a different company than The Eleras Group. If you had called our customer service department, we would of helped getting you transferred over to the claims department.We certainly apologize for the inconvenience.
I've been receiving mailed notices that my auto warranty was expiring on a Dodge Journey, that I have never bought. I called The Eleras Auto group to notify that I do not own the vehicle, the gentleman said that he would take me off the list. A few weeks go by and I am starting to receive the same notices, so I've called and a different guy just started telling me how warranty is important. I've told him i didn't want a warranty with my current vehicle. He kept telling me how I needed it and I would rather spend thousands of... read more
Business response:
To Whom This May ***************** do apologize that you felt you were not being heard when you requested to have your name removed from our advertising campaign. If you would call our customer support team @ ************ they will gladly assist you with removing your name from our mailing campaign.We are sorry for any inconvenience this has caused you.Thank you.
BEWARE!!! These guys are crooks! Just bought a used vehicle and purchased a warranty from the dealership. The I receive a very official looking notice from this company saying I had 5 days to act or lose coverage. Nothing but a scam! They prey on people to make money by scaring you into thinking you have no coverage. Always check with your dealership! Shame on this awful company. Go out and earn an honest living and stop taking advantage of hard working people.
Business response:
Good morning-we obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners. Please call our customer service department @ ************ and they will gladly assist you with removing your name from our mailing campaign.Thank you.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.3 star rating with 811 reviews.
When is eleras group open?
eleras group is closed now. It will open on Monday at 8:00 a.m.