This profile has been claimed by the business owner or representative.
eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
This company sent me a mailer CLEARLY pretending to be from an official Toyota branch or the dealer where I purchased the car. In the letter was a stark warning that my factory warranty has expired on my 2018 Camry, which it has, so that part is accurate. However, the letter goes on to inform me that I am eligible for Platinum Warranty upgrade, and Powertrain warranty upgrade... conveniently, these warranties have the exact same names as warranty upgrades from Toyota, which I HAVE ALREADY PURCHASED. Yes I have already paid f... read more
Business response:
To Whom This May Concern: This is not a customer of Eleras Group's. Eleras Group is a broker that sells legitimate vehicle service contracts through A rated administrators. These administrators have paid over 1 billion dollars in claims. If you don't want protection and don't want to continue getting notices from our company, then provide us with the client ID in the upper right hand corner of the notice and we will remove you from the mailing list. Kind Regards.
This is a horrible company. I strongly advise that NO ONE deals with these people. My car has been in the shop for a week and still counting. I have been waiting for the adjuster to come out to the dealership to look at my car and they are giving myself and my dealership the run around and going back and forth. Meanwhile my car is in the shop and they will only cover two days of the rental car. Smh. I just can't. I wish I can get my money back. NEVER AGAIN. THIS COMPANY IS HORRIBLE.
Business response:
Eleras was not aware that Ms. ********* was having issues with her ongoing claim. After we saw the complaint, we reached out to her immediately. We spoke with her at length and at this time, her claim has been paid. There is a process and inspections that needed to be done. All has been completed now and Ms. *********'s claim was paid out in the amount of $1380.03 on 1/16/2020. Please note, this complaint was incorrectly directed at Eleras, as Royal Administration is who holds Ms. *********'s contract and who pays claims. El... read more
Same run around that everyone is reporting - stay away from these people. They need to be prosecuted as scam artists. Despicable - hope they get what is coming to them.
Business response:
To Whom This May Concern: Eleras Group offers additional protection on the vehicle after the factory warranty has expired or is about to expire. We are a broker that provides legitimate protection through A+ rated administrators. Our administrators have paid over 1 billion dollars in claims. Eleras Group is not a scam.
Jeep Wrangler Owners - read this review and it will save you both time and money. Eleras group confirmed on multiple occasions that my Jeep which has a 2.5 inch lift kit and 34.6 inch wheels would be covered under their policy. I submitted a $400 claim for my Navigation unit not working and the insurance company sent out an inspector, declined my claim and canceled my contract stating my Jeep had been modified and they reserve the right to cancel any contracts they wish for vehicles that have been modified. Oh, and this was ... read more
Business response:
To whom it may concern, We would again like to express our apologies to Mr. *******. This was indeed a very unique situation. We did speak to Mr. ******* several times regarding this and did the best we could for him with the administrator, but unfortunately, they make the final decision about claims. We are only the seller of the policy. Since Mr. ******* was unable to keep the coverage, we refunded him in full immediately and sent him a check for the full amount he had paid into the coverage. Unfortunately there just was n... read more
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2 star rating with 699 reviews.
When is eleras group open?
eleras group is closed now. It will open at 10:00 a.m.