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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I had to do multiple complaints with various regulatory agencies regarding the continual communication with a family member who is on the Do Not Call Registry and the DMAChoices list to not receive marketing mail. I would like a copy of the DNC policy which should be readily available for public consumption. Several of the business responses say they obtain information from public records, data bases, etc. which tells me they should be accessing the Do Not Call registry and consumer requests to not be contacted which does no... read more
Eleras sent a mailer to my home without indication that it was from Eleras, and branded it in such a way to make it seem that it was sent from my car dealership ********* They framed the extended warranty as something I needed to *activate* rather than *buy* which made sense because I had agreed to buy one from ****** earlier.When I called them to set it up, they repeatedly suggested that they were with ****** (they are a third party) and never introduced themselves as Eleras.When I found out I had been tricked with deceptiv... read more
Business response:
To Whom This May ********All calls are recorded for quality assurance. We have no record of you calling in and speaking to a representative. We do have record of you calling in after hours and the call was disconnected by you. We did try and reach out to you on 2/10/2023. The account is active and to this date no refund will be applied to your account as there was a dispute filed with your credit card company and they have returned the funds for your down payment to your credit card.Please call our customer service departmen... read more
I already have coverage through the company that manufactured my car. These dolts will not stop calling me, harassing me, and mailing letters and notices that say I need this coverage from their supposed Vehicle Service Department. I finally called them to get them to leave me alone. I spoke with a young gentleman who had a very difficult time communicating with me, so much so, that I believed that the company was off shore. They are not. He finally gave me the name of the company and then some other person broke in and said... read more
Business response:
Hi *****- if you call the customer service department @ ************we will gladly assist you with getting your name removed from our mailing list. We are sorry if this has caused you any inconvenience. Thank you.
This company is a scam and should be investigated. They sell bogus factory warranty extensions and refuse to let customers cancel… phone calls include harassment and bullying. Stay far away.
Business response:
Hello ******-I want to assure you, The Eleras Group is not a scam. We sell vehicle service contracts to help customers pay for repairs that would be costly to come out of pocket for these repairs. As of January 24th, 2023 your account has been cancelled and no further money will be debited from your account. Please contact customer service @ ************ for any questions or concerns.
This company has been harassing me and my wife for years. I’ve called and asked to be removed from mailing lists multiple times but they keep sending.
I'm not sure who tf this company is, but they tried scaring me with a letter about a vehicle I purchased. The only thing I can do is laugh because I haven't purchased a vehicle since almost 10 yrs ago and is paid off already plus I already have a vehicle warranty from a very superb company who I deal with when my vehicle needs fixing. So for them to try and do this to people is a major scam. I hope not many believe the shit they're trying to do because they're false. I've currently filed a complaint and if they keep pushing ... read more
Misleading letters saying. “you are receiving this notice because your factory warranty has expired, or may be about to expire, “by neglecting to activate your coverage you will be at risk of being financially liable for any and all repairs after your factory warranty expires”, “we reserve the right to revoke your eligibility for service coverage if you do not meet our criteria” After I agreed and was charged for the first payment, I found that my warranty had not expired. The Eleras representative told me that factory warra... read more
Business response:
To whom this may concern-we obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners. We are sorry if you are having trouble reaching our customer service department. I want to assure you we are not avoiding your call. If you would call our customer service department @ ************ we will gladly help you get this issue resolved.Thank you.
I don't have a coverage with you and will not fall for your tactics. Quote "Our records indicate that you HAVE NOT CONTACTED us yet to get your coverage up to date". This is ** and do not send me anymore correspondence.
Business response:
To whom this may concern-we obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners. If you call us with ID # on the mailer we will gladly remove you from our mailing list.Thank you!
I am on the phone right now with the company ELERAS GROUP to cancel the contract. I already have a 7yr, 100,000 miles warranty so didn’t need it. APMTPY CAR IS A 2022 model with 4000 miles. The woman on the line was so rude and condescending that it made me angry. She hung up on me and accuse me of hanging when I was wearing an earphone and the cell was on a table away from me. She wanted me to know that I am making a foolish decision and this is best for me. ****, I took days to think about and consider and decide, yet she ... read more
Business response:
To whom it may concern-I am sorry you felt like you were not being heard when you called in and spoke to our customer service representative. It is not often we have a customer set up the coverage to turn around and cancel within a couple weeks. It is the representatives job to get to the reason why a consumer wants to cancel a contract so we can better serve other customer's. We do not condone a representative arguing with customers and this has been brought to the customer service managers attention. I want to assure you t... read more
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 787 reviews.
When is eleras group open?
eleras group is open now. It will close at 2:00 p.m.