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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
****** ***** was deceptive. I asked 5 times if there was a monthly charge. He said no.
Business response:
Hi, ****.We are sorry to hear about your experience and understand how concerning this situation must be. We take feedback about sales interactions seriously and would like the opportunity to review the details of what occurred. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
I called in to get a simple question answered help me find if my engine mounts are covered on my elite coverage 8 people and 1 supervisor but *********** customer ********************** agent they said they can not tell me if it is covered unless a claim has been made what's the secret I paid for why can't I know what's covered on my policy ugh!
Business response:
Hi ******, we're sorry to hear about your experience and understand how frustrating it can be when you're trying to get a clear answer about your coverage. We'd like the opportunity to review your policy and help clarify what components may be included under your plan. You can log in to the Endurance Customer Portal to review your contract or feel free to contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
Every month I pay for my warranty and every time Ive needed it has either been denied or been a fight to get it. Theyre great at taking your money but what a joke now Im having a problem, even trying to cancel. ******
Business response:
Hi *****, we're sorry to hear about your experience and understand how frustrating this situation must be. We would like the opportunity to review your concerns and assist with your account. Please contact us at *********************************** so we can help address the issues you described. Sincerely, The Endurance Team
I took my 2019 ****** XE to the ****** dealership. The car was inspected and the technician noted that the engine and transmission mount needed replacement. The claim was denied by Endurance, they stated it was a pre-existing condition although the engine and transmission mount are covered under the policy. Endurance representatives gave me all kinds of reasons to decline the claim. This company is a fraud.
Business response:
Hi, *******. We're sorry to hear about your experience and understand how frustrating a claim denial can be. We'd like the opportunity to review the details of your claim and the inspection findings to provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
My was very disappointed to the point that I canceled
Business response:
Hello, *******.We're sorry to hear that you canceled your coverage. Your satisfaction and peace of mind are our top priorities, and we're disappointed to learn that we weren't able to meet your expectations. If you'd like to reconsider or if you have any questions in the future, our team is here to assist you. We appreciate your feedback. Sincerely, The Endurance Team
I Received misleading mail regarding my warranty coverage for a new car I purchased a few months ago. The letter indicated my warranty price would be increasing. I had purchased an extended warranty when I purchased my vehicle that included everything from mechanical to electrical. Upon calling Endurance to clarify what was going on, they indicated I only had basic coverage and that I needed to purchase their warranty to get the full coverage. *** on the phone named **** was insistent that I purchase this extended warranty t... read more
Business response:
Hi ****, we're sorry to hear about your experience and the concern the correspondence caused. We take feedback about our communications seriously and understand how important it is for mailings to be clear. We'd like the opportunity to review your concerns directly. Please contact us at *********************************** so we can look into this further and assist. Thank you, The Endurance Team
This company sent misleading advertisement to my elderly father who thought it was a warranty he had in place with ***** that was expiring. So he signed up and they began billing him $140 a month without putting an agreement into writing. They accepted his incorrect odometer reading verbally without verifying that so they overcharged him. When seeking for cancellation, this company kept trying to resale their product and made cancellation process very difficult. Although they took payment without a written contract, Enduranc... read more
Business response:
Hi ****, we're sorry to hear about your concerns and understand how frustrating this situation must be. We'd like the opportunity to review the details of the account and the cancellation request to ensure everything was handled appropriately. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
It stinks. They got my debit card and signed me up with a contract. I already had a contract with the dealer I bought the car from. ***** funding does their credit ******* bank never heard of ***** funding. Why would I sign up for a contract with them when I already had one?
Business response:
Hi, *****.We're sorry to hear about your experience and appreciate you bringing this to our attention. We'd like the chance to review the details of your account and address your concerns. Please contact us at *************************************************************so we can assist you further. Thank you, The Endurance Team
Terrible nasty pushy people all because I wanted to cancel. Felt pressured into buying that day and two days later after thoroughly reading the contract decided it was not for me. Horrible experience.
Business response:
Hi, *****. We're sorry to hear about your experience and appreciate you bringing this to our attention. Endurance only makes outbound calls to individuals who have requested a quote for a vehicle service contract. If you didn't request a quote or believe the call was made in error, we'd like to look into it. Please contact us at ************************************ Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4 star rating with 33,121 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open on Monday at 8:00 a.m.