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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"First review " Pros: Looked good when we first looked at this Cons: Set up was not brilliant as we had to manually do all systems ourselves Overall: Not brilliant to start as above , till kept stopping
Business response:
Hi Alan, Thank you for your feedback. We’re sorry to hear that the setup process wasn’t as smooth as expected. Our team is always here to assist with setup and ensure your system runs seamlessly. If you’re still experiencing issues with the till, please reach out, and we’d be happy to help. We appreciate you choosing Epos Now and hope our system provides the cost savings and efficiency you need. Best regards, EposNow
"100% not recommended to small business - Poor customer service - Slow payment receiving system - 100% no proper support received from EPOS NOW. " Pros: sale report like everyone but that's special. Cons: Everything about EPOS NOW. Time is crucial for small business. Payment receiving from customer is very slow and there are all other factors. - Poor customer service - No reliability of customer support - Build system that works very slow and take close to 2 minute to take a payment. - EPOS NOW is 100% SLOW PROCESSING SYSTEM... read more
Business response:
Hi Manik, We’re truly sorry to hear about your experience. This is not the level of service we strive to deliver, and we deeply regret any inconvenience caused. At EposNow, we are committed to ensuring that all our customers' needs are met efficiently and that our systems support your business operations seamlessly. We understand how crucial time and reliable support are for small businesses, and your feedback highlights areas where we can improve. To address your concerns directly and resolve the issues you’ve encountered, ... read more
"DO NOT USE EPOSNOW" Pros: The low eftpos percentage rate. Sucked me in. Not worth the stress EposNow has caused me at all. Cons: Double charged me for 3 months despite me telling them each month that this was happening! Then it took MONTHS to recieve back, after hours on the phone and many emails sent. THEN they illegally charged me ANOTHER TIME and I am STILL waiting for this refund! The people on the phone can’t ‘authorise anything’ and have to send it through to a “manager” who you cannot speak to, and who does not appro... read more
Business response:
Dear Kendyl, We are truly sorry to hear about the ongoing issues you’ve experienced with overcharging and the stress it has caused. This is not the standard of service we aim to provide, and we understand how frustrating it must be to feel ignored and left without clear communication. We regret that your refund has been delayed, and we want to resolve this as soon as possible. Unfortunately, we were unable to locate your account with the details provided. To help us investigate this matter urgently, please email us at global... read more
"I regret ever choosing EPOS Now for my business." Pros: Payment system is very easy to use. It’s works very well. Cons: Everything outside of the physical payment system itself. Overall: I regret ever choosing EPOS Now for my business. The customer service is absolutely horrendous. Associates and trainers are clearly not trained to do their jobs and have little to no understanding of their own products. It’s incredibly frustrating to call for support, only to be left on hold indefinitely until you’re forced to hang up. Then... read more
Business response:
Dear Phillip, We sincerely apologize for the frustration and inconvenience you’ve experienced with both our customer service and the lack of product knowledge from our team. We truly regret that your experience has led to such disappointment, especially when it comes to the support you’ve received. This is not the level of service we aim to provide, and we understand how important it is for businesses like yours to have reliable support. To help us resolve these ongoing issues, please email us at globalsupport@eposnow.com wi... read more
"Great Product, Poor Aftersales and Support" Pros: Ok in the beginning you are assigned with a representative from Epos Now and helps you through the set up on a one to one basis. This person will be based in the UK and will be very familiar with any issues you may jave or question and will resolve them quickly. I found myself thinking wow a great company....... Cons: However once you are set up and locked into a contract, this excellent customer experience dissappears that enticed you in. You will call to resolve any issues... read more
Business response:
Dear Diarmuid, Thank you for sharing your feedback. We're pleased to hear that your initial experience with our setup process was positive, and we genuinely appreciate your recognition of the support you received. We’re also grateful for your comments on our product and interface. We sincerely apologize for the experience you've had since then, and we understand your frustration. Providing a consistent, high-quality service is important to us, and we’re actively working on improving our support to better meet customer needs ... read more
"What a waste of time and money" Pros: The logo. Everything else sucked. This is a very misleading question used by companies that can't look themselves in the mirror and accept that they are not that good. This question should be left to the insecure. Cons: The system never worked, the sales rep never showed up to help (although we had a meeting set) and for the past 14 months i have been paying for a service of which I NEVER used. When we finally had a chance to implement the system....the reader would not turn on! Just on... read more
Business response:
Dear Steve, Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you’ve faced, from the missed appointment to the issues with the system and the frustration of trying to reach support during a busy time. We understand how important it is for everything to run smoothly, especially for a seasonal business like yours, and we regret that we fell short in meeting your expectations. We’d like to make things right. Please email us at customerresolutions@eposnow.com with your details, and w... read more
"Fraudulent company, stay away" Pros: They are scammers, do not make the mistake of purchasing from them Cons: They convince you to signing 1 year contract, but they tie you to a 3 years contract for a protection plan that you didn’t ask for Overall: Worst mistake I’ve made in my business, will never go near them again
Business response:
Hello Muhammad Ousama, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com Thanks again for your share, Epos Now.
"Epos scam stay away" Pros: I did there a scam stay away they lie on phone and then ask them for copys they dont want give Cons: They want take over you please dont go with the. Overall: Shit mangers dont even want call or anything even when they say i first point contact
Business response:
Hello Paul, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com Thanks again for your share, Epos Now.
"STAY AWAY FROM THIS COMPANY.. " Pros: Seemed OK in beginning when they were selling the product.. After that All downhill in dependability and service after the sale. Cons: hard to reach anyone for tech support .. Debit machines are garbage. After we cancelled by phone they kept taking money from our account and charging our credit card. When we finally got in contact with someone again , we were told we had to terminate through the back office .After trying it didn't work .We advised them again and nothing was done ..They ... read more
Business response:
Hello Cal, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, Epos Now.
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,332 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.