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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"Disgusted in services " Pros: Account manager will tell you anything to sign you up Once set up thr system is straight forward to use Cons: 1. Auto renewal was not discussed and full amount retaken 2. Account manager has no contact following sale 3. Account manager advised 6 month contract yet put me into 12 month contract 4. Customer service advisors very unhelpful Overall: Poor customer service experience and very unhelpful. Dismissed my complaint and didnt even look into the facts.
Business response:
I hope you're well, Thank you for taking the time to leave a review. I'm saddened to hear of the experience you've had. I can see that you've been in contact with a member of the team who has now helped you reach a amicable resolution which is being dealt with now. Kind regards, EposNow Team
"Another terrible experience with eposnoe" Pros: there is no pros dealing with this company, you are mislead to think that you are getting a good deal. Cons: The sales sharks make things sound so good and appear to be very helpful in the beginning, but once you've paid them, they trap you Overall: Terrible!!!!!!!you think that they will have some integrity. These people are not professionals at all.
Business response:
Dear Mobin, We’re very sorry to hear that your experience with us has left you feeling misled and frustrated. This is not the impression we ever want to leave, and we understand how upsetting it can be when expectations don’t match reality. That said, we take these concerns seriously and want the chance to put things right. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account so we can fully review your situation and respond appropriately. We’... read more
"Not recommended " Pros: There is nothing nice to be said about this product in my current venue. Cons: Useless for cafe or restaurants. Cannot have any more than 1 item on a docket. Cannot split bill. Continually resets itself. Reboots itself during middle of service. Doesnt print miscellaneous dockets. A true nightmare of a system. Overall: Terrible, an absolute clunker! Totally misrepresented as suitable for cafes/restaurants.
Business response:
Dear Randall, Thank you for sharing your experience with us. We're genuinely sorry to hear that the system hasn't met your expectations and caused issues during service. We understand how important it is for a POS system to function smoothly, especially in a cafe or restaurant setting, and we deeply regret the frustration you've faced. We would love the chance to address your concerns further and explore solutions to improve your experience. Please reach out to customerresolutions@eposnow.com with your account details, and w... read more
"Just don't. " Pros: Nothing, everyone else does the same things just better Cons: Customer service, promise the world and never deliver. Even when they promise to call you back it never happens. Overall: Don't Touch This system or this company Ever!! Client of mine purchased this system, it has never worked since day 1, they have tried to engage customer service for a full refund due to the company failing to provide the paid for service in a reasonable time. In the mean time this company has STOLLEN fees from my client, do... read more
Business response:
Dear Zion, We are truly sorry to hear about the negative experience you've had with our service and customer support. It's concerning to hear about the issues with overcharging, double charges, and early cancellation fees, and we take this feedback seriously. This is not the standard of service we aim to provide, and we deeply regret any inconvenience caused. To resolve this matter, please reach out to customerresolutions@eposnow.com with your account details, and we will ensure that your concerns are addressed and the situa... read more
"NO LO COMPRES ES EMPRESA DE ESTADOS UNIDOS" Pros: No lo contraten, para empezar en Mexico si quieres facturar la compra no emiten facturas solo recibos, las app "gratis" no funcionan, el programa esta en INGLES tienes que constantemente estarlo cambiando, cuando llamas servicio al cliente tardan en contestar y aveces te contestan en Estados Unidos no hablan español y te vuelven hacer esperar.. es una perdida de dinero Cons: Tiene muchas desventajas.. NO SIRVE! sus app "gratis" no funcionan, este programa es de Estados Unido... read more
Business response:
Dear Erika, We sincerely apologize for the difficulties you've encountered with our service, especially the language and invoicing issues. We understand how frustrating it must be to face delays in support and confusion regarding additional charges. We would like to investigate your case further and ensure that we resolve these concerns. Please email us at customerresolutions@eposnow.com with your account details, and we will work to address the situation promptly. Thanks again for your share, Epos Now
"Total scam epos now " Pros: Nothing it was one of worse experiences of my life Cons: Total lack of communication, total disrespect, ghosting, not returning emails, not returning phone calls. Promises of refund that never happens. Overall: Horrendous would only recommend to someone i truly hated
Business response:
Dear Ryan, We sincerely regret to hear about your frustrating experience and the lack of communication you've faced. We understand how crucial it is to receive timely support and respect, especially when resolving issues related to refunds. This is certainly not the standard of service we aim to provide. We would like to investigate this matter and assist you in resolving it. Please email us at customerresolutions@eposnow.com with your account details, and we will ensure that your concerns are addressed. Thanks again for you... read more
"Don't use it!" Pros: This platform isnt what use to be! Always problems with the website. Always problems with the custumer service. always problems with the back office. Also they have overcharged my bussines multiple months. Dont use them wont recomend them even if is the last system on the market, I rather go back to pen and papper. Rangel G Cons: back in the days was a good company, now is more like a scam!
Business response:
Dear Rangel, We’re truly sorry to hear about the issues you've experienced with the platform and the customer service. We understand how frustrating it must be to face these problems, especially after having been a customer for some time. We’d like to look into the overcharging and other issues you’ve mentioned. Please reach out to us at customerresolutions@eposnow.com with your account details, and we will work to resolve this matter as quickly as possible. Thanks again for your share, Epos Now
"Waste of time and $$$" Pros: The price but you get what you pay for, pure junk equipment and garbage customer service, any positive reviews must have been written by friends and family Cons: Lack of customer service and accountability Overall: We got the system last August, after renovations we just got set up yet EPOs says were no longer eligible for training, so now we are stuck with $800 worth of junk equipment with no way to get it set up to accept payments. This company is a scam, save your $ and buy something else
Business response:
Dear Jason, We’re sorry to hear about your frustration with your system setup and training experience. We understand how important it is to have the right support when getting started, and we regret that you’ve been left feeling unsupported. We’d like to review your account and see how we can assist with your setup. Please email us at customerresolutions@eposnow.com with your account details, and we’ll do our best to help resolve this matter. Thank you for your feedback, and we hope to have the opportunity to make things rig... read more
"EPOS Now still cannot provide a working system - Now with even more issues" Pros: There is nothing I like about this company. They gaslight and are incapable of looking at a full system failure, instead focus on one issue which they are unable to fix so they just ignore and move onto the next customer. Cons: Management/owners who cannot provide a working system but still want there direct debit every month. They cant provide a working system and will not allow you to leave without paying the full 12 month contract. Imagine ... read more
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,332 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.