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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"Brilliant for my cafe!" Pros: Great stock management system has enabled me to gain information I never even thought of before! I am able to track my best sellers and worst and see profit margins across my product lines. The sales team were great the whole way through and when my hardware arrived someone from the support team called me and had my full system setup in 10 minutes...it doesn't get better than that Cons: I would like a few more options for running promotions but they have a great section in the software where cu... read more
"Great people, great product = growth" Pros: Support is best of breed, and it runs on any platform. We migrated from a competitive platform in less than a week and saw immediately how much time the position would save my staff. Cons: UI needs a face-lift but it has everything you need to grow your business
"45% mid-contract price increase on a 12-month agreement" Pros: The original setup with the Epos Now sales team and the support team setting up the system was satisfactory. Cons: Huge price increase during mid contract. Felt this was not justified, plus the turnover was more than the previous year. Overall: We signed up with Epos Now Payment Services (Account [sensitive content hidden]) on a 12-month agreement, based on a quoted 0.55% card processing rate during the sales process. During the contract term, this rate was incr... read more
Business response:
Dear Steve, Thank you for taking the time to share your experience in such detail. We’re pleased to hear that the initial setup and support met your expectations, but we’re genuinely sorry for the frustration caused by the changes to your payment processing rates during your contract term. We understand how important pricing clarity is for small businesses, particularly when entering a fixed-term agreement. Any change that impacts the commercial basis of that agreement understandably raises concerns, and we recognise why thi... read more
"Promising on paper... but fails on all counts" Pros: Good sales process. Range of equipment and devices available. Marketing material sells system very well. Cons: Sales process promises but reality does not deliver. Marketing material false - the system does not work well for certain indusries. Support and customer management is non-existant. Overall: Just 6 months in with eposnow and a very rocky start, eposnow have increased their payment processing fees for credit cards by 68% with the only justification being that this... read more
Business response:
Dear Aaron, We’re very sorry to hear about the challenges you’ve faced with our system, particularly around industry suitability, support, and the recent increase in processing fees. We completely understand how frustrating this must be, especially when your experience hasn’t aligned with the expectations set during the sales process. To ensure your concerns are addressed promptly, please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account. Our team... read more
"VERY BAD EXPEREIENCE" Pros: Very bad experience with EPOSNOW. They constantly create trouble for loyal customers and seem more interested in collecting extra payments than providing support. We worked with them for a year and found their service to be unhelpful, unreliable, and frustrating. When we decided to cancel the subscription, they ignored our requests and still charged us for two additional months. No proper communication, no respect for customers — just excuses. It’s clear that money matters more to them than custo... read more
"Very Bad Experience" Pros: Ok system found complicated when putting item into menu and also lot of issues while talking to payment terminal. Cons: Service is really bad specially when closed the business just month ago still following up for canceling the subscription and direct debit called 6 times everyone over the phone promised to help me and confirm once all done but still waiting and its over the month now. Overall: Very bad since closed the business
Business response:
Dear Kamal, We’re very sorry to hear about the difficulties you’ve faced both with the system setup and the ongoing cancellation process. We understand how frustrating it is to keep following up, especially after your business has closed — this should have been handled much more efficiently. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account so we can review your request, confirm the cancellation status, and ensure any remaining billing conc... read more
"Don't buy EPOSNOW" Pros: Nothing. It was cheap but I found out why. I have absolutely nothing positive to say about this company. Cons: Biggest issue: I had to send them my CSV files instead of being able to upload them myself. I had 4 different customer reps in the short time I used them. But worst of all when went to cancel their useless service they had me locked into a contract that I can't get out of so I'm stuck paying them and the better system I upgraded to. Overall: Horrible. Nothing nice to say and stuck paying th... read more
Business response:
Dear Richie, We’re truly sorry to hear about your disappointment and frustration — particularly around the onboarding experience, contract terms, and difficulties in cancelling. We recognise how disheartening it is to feel locked into something that’s no longer serving your needs. While we aim to make our onboarding process smooth and transparent, it’s clear we fell short in your case, and we’d like the opportunity to review what happened. Please email globalsupport@eposnow.com with your account number or case number, full n... read more
"Be Warned, Eposnow is charging more" Pros: The system is easy to set up and use. Customer support staff is helpful and friendly. This till has made our life so much easier. Cons: I loved Eposnow for several years now, until this year. You are forced to go through their credit card processors or they will fine/fee you. I love the current one I use and to have to pay $40 a month for software, plus a $20 fee a month is ridiculous. You don't have any other option.
Business response:
Dear Datesia, Thank you for your balanced feedback—we’re glad to hear that the system has been easy to use and that our support team has made a positive impression. We also appreciate your long-standing support over the years. We understand your concerns around the changes to payment processing and associated fees. Please be assured that we’ve identified your account and are currently reviewing the details around your billing and processor setup. We’re committed to reviewing this thoroughly and will follow up once our review... read more
"NO recomendable!!!" Pros: PESIMO SERVICIO AL CLIENTE Cons: PESIMO servicio al cliente. No se hacen responsable por nada. Es una compañía extrajera. No otorgan comprobantes fiscales Overall: La atención al cliente es PESIMA. El asesor de venta me dejo de contestar todo mensaje luego de hacer la compra. El equipo tardo tardo casi tres semanas en llegar. Una semana después de hacer el pago llame para preguntar y me dijeron que era porque la dirección de envío no estaba completa. Pero yo no tenia forma de saber eso porque sus s... read more
Business response:
Dear Abisaid, We are very sorry to hear about the issues you’ve faced with your order and the customer service experience. This is certainly not the level of service or quality we aim to provide, and we understand how frustrating this must have been for you. Regarding the shipping delays, damaged device, and communication difficulties, we take these matters seriously and want to investigate fully to find a proper resolution. Please email globalsupport@eposnow.com with your account number or case number, full name, and the em... read more
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,332 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.