Epos Now - USA

Julie L. 

on Capterra

a year ago

"Illegally taking money out of my account and refusing to return be aware money grabbing company " Pros: There is not much to like about this company Cons: I did all my obligation cancel everything on time still got charged for year in advance now they refusing to return my money 6 months later Overall: Frustrating and not getting answer for they mistake 

Wanda M. 

on Capterra

a year ago

"Unsatisfied " Pros: Nothing they put everything beautiful to hook you up but then they disappear Cons: No real support nobody answered to make changes or replacement s 

Abdullah Al N. 

on Capterra

a year ago

"They are Scamming People" Pros: Nothing, they are useless. They are just scamming people. they Took money for terminal, payment processing. i told my requirements that I need invoicing, payment link, Virtual Terminal and pos machine. They said they all have it. After taking payment they said they cant verify my bank. Then I told to refund my money. After then I approved my account. Without sending and providing my requirements they are trying to charging me each month. When I talked to there support team they said they only... read more

Samantha P. 

on Capterra

2 years ago

"Appalling company and terrible equipment" Pros: Nothing at all this company is shocking in every way Cons: Unfortunately I've been stung twice by this company. First time I purchased their software and they didnt support the set up properly, sent me faulty equipment, cut contact once they had my money and overcharged me for support services I never purchased. It took months and months to correct. The second time when I started up my own business I decided to use them reluctantly because it was easy to transfer menus etc acr... read more

Vikram S. 

on Capterra

2 years ago

"Worst pos system and after sale support " Pros: Nothing you guys will regret and always feel gutted why you decided to join them Cons: Worst worst company ever Will only charge you un-necessarly Had their worst lagging system which lagged forever and they still want to charge you for what you have never signed up for and the guy who signed you up with all the promised becomes ghost all of sudden and customer service team is the worst whatever they say they never do it.wont be going to these rip offs ever again and won’t rec... read more

Romina F. 

on Capterra

2 years ago

"Poor Service" Pros: None poor service.. I havent use this then its hard to get my refund..Close account October 2022. Till debitting on my Bank Cons: Poor service .Always doing some follop ups Overall: Bad experience 5 mos of calling for my refund until now trying to reach and get it. 

Laura N. 

on Capterra

2 years ago

"Avoid this company especially if you are a small business " Pros: The back end of the software is user friendly. Cons: The customer service is absolutely atrocious. I ended up sending a 6 page word document of all the emails and communications they ignored from me asking to help Epos Now didn't attempt to help set up or train us on how to use the product, we had to guess and when we asked for help we were ignored. We ended up having to ask our IT company who figured some of it out. The software continuously stops working or... read more

Amy L. 

on Capterra

2 years ago

"Poor unreliable system. Card reader fails frequently. " Pros: Sales reporting is actually good, it gives you a breakdown of everything including modifiers. Cons: Unable to collect payment. On grand opening day, card reader failed. I called tech support to fix issue. It failed again a couple hours later. And every single day for the first week in business it failed. I couldn’t take a lot of payments on grand opening week. I also wasted a lot of time calling tech support grand opening week. Time that should be been spent on g... read more

Doug L. 

on Capterra

2 years ago

"Would not cancel" Pros: Pretty easy to use even for a non technical person Cons: They will not cancel my subscription , keep charging me and will not respond to me request's to cancel Overall: Customer service is non existant