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Extra Space Storage
- Self Storage
- Washington, DC
About this business
Location details
1420 U St NW, Washington, DC, 20009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
DJ was extremely helpful when I had questions about a recent increase in my bill. They took the time to explain what was going on and helped get the rate lowered, which I really appreciated. Great customer service-- thank you for taking the time to help!
Business response:
Thank you for your review! Thrilled DJ provided excellent service and helped resolve your billing concerns. We appreciate your feedback!
Another great experience at the U Street location! The team there is truly amazing. I walked right in and was assisted immediately. The app is definitely a game changer, and makes the entire experience so much smoother and more enjoyable. Special thanks to Charles, Tiffany, and Aniya for being super helpful today and every time I've needed assistance!
I have been at Extra Space for years and years. I have been in every size space and sometimes several. It has always been great and what made that especially so was the staff. Yesterday I met Brandon and asked for help with a situation. He was so nice and professional and solved it immediately. He called today to follow up--what more could I ask of any facility?? I am super satisfied.
The staff was and still is very professional. The facility is very clean and easy to manuver around. OVER all I think the staff there is very professional...
Tiffany was a lot of help. She gave us space and advice on where to throw out trash and was just very kind and great employee!
Business response:
Hi Alyssa, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (202) 667-6333 or stop by the office if you need anything!
Much appreciation to Melody, Tiffany and Tahj! The staff are very attentive, respectable to all customers and keep the space very clean. I appreciate the patience of the staff as they assist multiple customers at once to ensure we get the best quality customer service and attention. I'm enjoying my experience with Extra Space Storage on U st. Thank you all!
The staff are wonderful. So helpful and accommodating. Would definitely recommend Extra Space Storage. I couldn't have asked for a better experience. Thank you Tiffany!!!
Ebony is the best!!! thank you for always being so kind and professional!!! I wish you all still had student discount but it's ok.
Rental space was great in size , economically valued accessibility of security and convinced internally for moves is great , the building is old and have been vandalized concrete floors in hallways and inside units need sweeping moping and cleaning a somewhat better but overall the customer service is excellent in provisions.
Business response:
Hi Cynthia! Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (202) 667-6333 or stop by the facility!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,649 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.