Extra Space Storage

Dexter S. 

on Yelp

11 years ago

This place is very good air conditioned and first time for me to rent a space. I was looking for just a small spot and got what I was looking for. Matt is very helpful and explained all the rules and security. This place is new very clean and the price is reasonable for my needs. They have small carts available to help you wheel in your boxes. Now my unit is small and you need a stair to open and get to storage. So make sure what you want and inspect it first. 

Sean B. 

on Yelp

a month ago

My rate nearly doubled after a few months from around $86 to $150 automatically. It's opt out of any increase so unless you successfully receive their communication and respond then you accept the increase. Thus I give them a 1 star for bad service and pricing. Bad service bc they claim they have to raise it bc of market rates. However, Uhaul charges $86 and maybe raises it once in a couple of years and much less than 30% to 80% increases that extra storage charges after 3 months. 

Will B. 

on Yelp

a month ago

I rented a space from them and in January. in 3mons raised my storage fee $100. and now got another letter stating my storage fee is going up again another $100 in November ... WTF. Not even a year of renting from them and my storage fee tripled. I'm looking for someplace else to rent 

Marc R. 

on Yelp

4 months ago

This storage facility is run by idiots and their computer system is not flexible. They do not even deserve a star period. They could not help me after I already paid for the unit. I highly don't recommend this facility to anyone. It's garbage 

Ali U. 

on Yelp

7 months ago

It's a real bummer because the staff here is great. It's just the location and the clientele has gotten really bad, forcing us to move our stuff. Some of the unsavory people who rent units must give their codes to other people who are constantly in and out of the building. On more than one occasion, I've had someone or a group of people linger at the gate, walk in and then try to get in the elevator with me. After our unit was broken into and I learned there were not cameras in the halls, I no longer felt safe going there al... read more

Sean C. 

on Yelp

7 months ago

Had a very bad customer service experience with an employee on the day of posting. Was running some things in last minute, realized I had forgotten my keys so went down to grab them from my car only to find that the elevator closes 10 minutes prior to the facility closing (which I was never told and there is no signage about). When I asked the lady at the front desk for help and explained I had stuff left in the halls, she rudely said " your code won't work". I had to explain to her twice that there was things in the hallway... read more

Sandy B. 

on Yelp

a year ago

Extra Space Storage at 1414 Kalakaua: Their staff is terrific, but their pricing policy is questionable. I have only been using the storage unit for 4 months, and already they are hiking the price by just under $100.00. That is more than a 50% increase. Total cost is going from 178.13 to 272.63. I guess it is time to lobby the government regarding this type of increase. Needless to say, this is only one review on the company out of numerous other reviews stating the same questionable business practice. We need to search for... read more

Jiro Y. 

on Yelp

a year ago

The storage facility has improved, particularly in addressing the noise issue caused by an illegally operated noise machine meant to deter the vagrant population outside. While the facility is now cleaner, the persistent odor of urine outside, largely due to the way the area is treated by those camping there, still affects the overall experience. Though I do not blame the facility for the vagrant encampment, it does make the environment less inviting. The staff has become more helpful, but operating and cleanliness standards... read more

Terrance Y. 

on Yelp

a year ago

I've been renting a locker for a while and over the years the price keeps increasing from high $200 it has increased to over $600!! it seems they don't keep the place working the door on King street has been broken for a while I think they might have fixed it but they don't open it. The elevator seems to go on the blink quite often so it can be a real hassle getting my stuff or putting things in. parking is quite cramped when you have to unload things.