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Extra Space Storage
- Self Storage
- Honolulu, HI
About this business
Location details
1414 Kalakaua Ave, Honolulu, HI, 96826, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
My walk through was very thorough, Candice helped answer any questions I had and was very friendly. Definitely feel comfortable storing my things here. The space feels very secure and safe.
Business response:
Hi Kiana, we're glad Candice was able to help answer any questions you had. We pride ourselves on having a helpful and friendly staff. Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by the office if you need anything.
I utilized the Kalakaua location extra storage space since September of 2018. First impressions are important and corporate must drive home this point as the 2 front desk workers are extremely friendly and helpful. One of the two cheerful and enthusiastic workers hooked me up with a great deal and was able to downgrade me as appropriate for an incredible price. Signing up was easy and there were no hidden charges or changes in rates that other storages classically impose on customers. I would certainly use this place again i... read more
Brenda was a great help with getting me into my storage unit. Prices are reasonable and the facility looks nice.
This is really a 5 star rating for Ralph. Awesome guy, very personable, funny, and made the process super easy. Prices are pretty good for unit we got. Large elevator and hallways makes it easy for moving a lot of stuff. Also the place is very secure which is a big plus! Thanks Ralph!
I'll give it a 3 because it is fairly secure. I'm surprised their google has such high ratings... maybe the people were satisfied with the employees and were suggested to rate them.... where it's lacking; so I've had storage here over a year a half and it's at least gone up twice.. I want to say three times. I thought it was climate controlled... but it doesn't seem to be, im pretty much sweating after moving a single box to get to my stuff. Maybe the AC is just in the high 70s... Now they say that no entrance/gates close ... read more
I originally gave this place 1 star but Rob, Robert and Mark changed my mind. Thank you for the great customer service.
Dennis showed me amazing customer service, he went above and beyond. It did not go unnoticed! Facility is well maintained and organized. Restroom is well maintained and updated. I really appreciate that they can accept my packages and always have them well sorted.
The facility is very clean and well maintained. Being in their office I witnessed Dennis O'Leary's interaction with a customer. This customer was rude and obnoxious. He spoke very loud and was just difficult. Dennis kept a smile on his face and was very patient. Not once did he show his frustration with this customer. He handled the situation very well and showed what excellent customer service is all about. GOOD JOB, DENNIS!!!
It was easy, they accommodated our needs. Facility was very nice and they remember your name.. I have never seen that type of customer service before.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,618 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.