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Fast Pace Health Urgent Care - Sweetwater, TN
- Urgent Care
- Sweetwater, TN
About this business
Location details
910 New Highway 68, Sweetwater, TN, 37874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Had a visit in September and paid $40 copay. On Thanksgiving my card was charged $210. The office told me they have no control over it. The billing is done offsite and autopays whatever insurance doesn't cover. They never sent me a bill and couldn't provide a receipt. I asked to take my card off file and they said it is now that the specific visit it paid for. I don't understand how they can legally do this without my consent. Telling everyone I know to avoid this business.
Business response:
Hi Sir/Madam, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customerservice@fastpacehealth.com or (931) 253-1110 ext. ****to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forwar... read more
No stars Fast pace is a ***joke Walk in patient pays 150 Insurance patient. 250. Plus they get more money from the insurance companies A ***rip off
This is the second time I used this place. I should have used my common sense and went with my gut the second time. They charged me my copay of $25 for urgent care through ****** **********. Then they withdrew $235 from my debit card for a COVID test.
I took my son to the Greenbrier TN office for a strep test. I uploaded photos of my insurance card on the iPad they provided me. Here we are 3 or 4 weeks later and they have charged my card $250. I called and the office did not upload my insurance cards on my account, they used my old insurance that I do not have anymore. Now I have to wait 3-5 business days for a refund because of a lazy employee that did not do her job. Thankfully I can wait on the funds but some people can’t and that might be all they have. I will not go ... read more
Business response:
Dear Sir/Madam, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406 to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look for... read more
I went in for a covid test at the Karnes location on August 4th. Paid my Co-pay and got a follow up email. It is now September 5th and they charged me $244 over a month later and for what, as well as their billing department is no longer taking calls. This place is a joke ad after reading over100 reviews in different locations they all seem to be the same thing. This company is billing customers without even informing the or need to be billed with is stealing in all truth. You are stealing money from people.
Business response:
Hi Sir/Madam, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406 to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forwa... read more
I booked a appointment for 1:15 pm,I arrived 15 min early, as I just sat down to wait,I noticed the a brunette nurse come in the door with a bag of to go orders of food,I knew I was going to be there a while.The brunette was telling the registration lady about something that happened and they were all laughing extremely loudly, I waited about 30 min was sent back out after another 20 min,I noticed a man at the window talking and she was cursing this man and he was wanting to talk to the nurse that poured cola all over his ca... read more
Fast Pace preys on uninsured patients. I went in for basic care at Algood, TN as a self-pay uninsured patient because Fast Pace advertises affordable and transparent care. $150 covers the visit and any in-house testing or x-rays. I spent over an hour waiting and less than 5 minutes with a medical professional who misdiagnosed a UTI and wrote a prescription I didn't need ($50). Three weeks later I receive a $460 bill from an outside lab when I was never told my lab work necessitated an outside testing service. The combined bi... read more
Business response:
Hi Sir/Madam, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customerservice@fastpacehealth.com or (931) 253-1110 ext. ****to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forwar... read more
they bill as a facility which makes your insurance bill you a full ER copay not as an urgent care. This is the most ridiculous thing I've ever seen. If I could give zero stars I would. They are not willing to work with you on bills or anything else.
Business response:
Hi Sir/Madam, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customeservice@fastpacehealth.com or (931) 253-1110 ext. ****to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward... read more
Went in for high blood pressure got 1 blood pressure pill charge me 250 on my debt card plus insurance what a joke never again
Business response:
Hi Sir/Madam, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customeservice@fastpacehealth.com or (931) 253-1110 ext. ****to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward... read more
Frequently asked questions about Fast Pace Health Urgent Care - Sweetwater, TN
How is Fast Pace Health Urgent Care - Sweetwater, TN rated?
Fast Pace Health Urgent Care - Sweetwater, TN has a 4.1 star rating with 967 reviews.
When is Fast Pace Health Urgent Care - Sweetwater, TN open?
Fast Pace Health Urgent Care - Sweetwater, TN is closed now. It will open tomorrow at 8:00 a.m.