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Fast Pace Health Urgent Care - Sweetwater, TN
- Urgent Care
- Sweetwater, TN
About this business
Location details
910 New Highway 68, Sweetwater, TN, 37874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
This urgent care is the definition of everything wrong with profit-driven medicine. The doctor I saw was careless and negligent—she didn’t even bother to properly document my visit or the plan we discussed. She told me directly that if I wasn’t better in a few days, I should call and she’d send in a prescription. Simple enough, right? Except when I did exactly what she told me, the note “wasn’t in my chart,” and suddenly no one could help me. Their solution? For me to come back in and hand over another co-pay/coinsurance for... read more
I don’t understand how they are able to get away with their billing practices! The staff at the local clinic were pleasant and professional. However, we will NOT use or recommend Fast Pace again! Our urgent care insurance copay is $60, but it was determined and told at the visit, $35 is all that would be owed. The $35 was paid at that time. Exactly one month later, an additional $215 was charged to the card without prior knowledge or permission!! We haven’t even received an EOB from our insurance yet. How is this legal?! How... read more
The front desk clerk in Henderson is very rude w a smart mouth. Her friend came in so she checks them in after I had already checked in on the mobile. I sit there a full hour and after her friend is checked in she says to me " how's your registration going" Then will not check me in like she had just done for her "friend" Tells me to do it on my phone. But mind you she wait an hr after I'm there and he friend is taken back to ask me how my registration is going. There was a total of three of us there. Very rude unprofessiona... read more
The actually physical location staff is absolutely wonderful. The billing department…HORRIBLE! Do not use your card online to pay a copay, they will keep it on file even if you select for them not to and they will charge it. If you have an issue with your bill you’ll never get anyone to contact you in regard to fixing it. Had an error with my insurance which was promptly fixed but resulted in a claim being denied and billed me directly. Once I found out I contacted them to let them know what happened and they are refusing to... read more
Fast Pace illegally access my bank account and withdrew $250 when my ex-husband card was denied. We share 1 child, 50/50 custody. He took her to the fast pace. There was a balance left from her visit so they attempted to run his card (per the agreement he signed) which was denied. They then went into her chart and selected the card from her visit prior to this one and charged my card instead. Attempting to get the money back has been a nightmare. Funds finally returned 10 days later. They never attempted to contact him nor m... read more
Business response:
Hi ******, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189 to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing... read more
Awful service and absolutely nothing fast paced. The nurse slammed the door in my daughters face as we getting up from the waiting room apparently we didn’t move fast enough which is funny because we sat for 2 hrs after we registered her on line! The attitudes are absolutely awful!!!
I went in for the flu and was told to come back on Sat. for a follow up and x-rays to verify my condition. I scheduled that apt but was told that on that day they do not do x-rays and of course was charged an office visit. I then received my bill for services but not able to pay my bill. I have called the billing dept 5 times, been on hold for minimum 25 mins each time, left two messages for a callback but still no response. I am worried that eventually this will go to collection. I actually hit different options to get a li... read more
The local facility is fine but the billing is dysfunctional. Within a couple of weeks they sent a text threatening to deduct my bill from my card before it even cleared my insurance company. Then, when it did clear within ten days they told me it was more than 30 days past due. Not to mention their pay site doesn't work at all.
I have been seen by a provider for ********** ****** for half a year. My initial appt, after insurance, was $250. That charge I understand and it was charged to my debit card/checking account. That provider resigned and they gave me someone new to see. I had $250 deducted from my checking account on 12/26/24 and then $250 more on 1/02/25. No warning! Then on Sunday, 1/5/25 I got a text stating I would be charged an additional $72 of the balance that was still on my account. In total, $572! I’ve left messages for a return cal... read more
Frequently asked questions about Fast Pace Health Urgent Care - Sweetwater, TN
How is Fast Pace Health Urgent Care - Sweetwater, TN rated?
Fast Pace Health Urgent Care - Sweetwater, TN has a 4.1 star rating with 967 reviews.
When is Fast Pace Health Urgent Care - Sweetwater, TN open?
Fast Pace Health Urgent Care - Sweetwater, TN is closed now. It will open tomorrow at 8:00 a.m.