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910 New Highway 68, Sweetwater, TN, 37874, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 8:00 p.m. | |
Tue | 8:00 a.m. to 8:00 p.m. | |
Wed | 8:00 a.m. to 8:00 p.m. | |
Thu | 8:00 a.m. to 8:00 p.m. | |
Fri | 8:00 a.m. to 8:00 p.m. | |
Sat | 8:00 a.m. to 6:00 p.m. | |
Sun | 1:00 p.m. to 5:00 p.m. |
Complete failure w customer service. Twice i was told there was no copay for a follow-up. I called to cancel the appointment and the receptionist said there is no copay, so I went in. She didn't ask for a copay. A month later I get a $45. charge to pay. I called agin and the gal said no payment was required for a follow-up, disregard the bill. It has been a NIGHTMARE trying to get a straight answer from anyone there. Not only did another bill come, they added a late fee. I have TRIED to speak with an administrator, and get a... read more
The staff was good but the billing is a scam. Even if you set up arrangements for payments they will send to collections. The collections team will have access to the notes that the billing department DOESN'T put on the accounts. Consistently making payments? No worries they’ll send you to collections and add more fees to make the payments you’ve made insignificant. I DO NOT recommend this place for that very reason.
I want to discuss the behavior f one of their medical affiliates.. Their is no way to to communicate with them. only with the affiliate. I have had discussion with the affiliate that are not useful or helpful and against general medical practice. I want a policy definition or discussion. Their phone system is deliberate in it's inability to escalate or talk to anyone else as is their web page.. I need to them to respond and discuss . The more they make that impossible, the more this looks like a pattern and in need to other ... read more
This is a PARTIAL copy of an email (with attachments) I have sent to The Commissioner of Commerce and Insurance and my local state representative. This text box is limiting me to 2000 characters: To Whom It May Concern, On June 20th, I was seen at the Fast Pace Medical Clinic in Jamestown, TN. I was diagnosed with sinusitis and given a prescription for an antibiotic. They took my credit card before being seen, and I understood this on my end as a goodwill gesture to ensure they get paid. I did not receive a bill at the end o... read more
Business response:
Hi *****, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189 to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (“PHI,” i.e. medical information) with the Better Business Bureau in the absence of a valid, HIPAA compliant, authorization. We look forw... read more
BEWARE!!!! They WILL use your card WITHOUT your permission!!!! They know what they’re doing!!!!
Business response:
Hi ********, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189 to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to heari... read more
I went to get tested for flu and strep and assumed that my insurance would cover most of the cost since I knew an uninsured family member had to pay $150 for the same service. Instead, they billed my insurance $145 and charged my card $250 without ever sending a bill or notice. I tried asking them why it costs so much more if you are insured than if you aren’t and contact attempts went unanswered. I am making sure to tell everyone about this scam in hopes that they aren’t fooled like I was. If you absolutely must go, do not ... read more
Business response:
Hi ***, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189 to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing fr... read more
Went in with a sore throat, was confirmed strep throat. Was given a script and told if it wasn't been in a week or so to come back for a stronger medication. Came back, as instructed, got a stronger medication and was charged for another visit. After numerous calls was told too bad, so sad, you still owe us $125. Sounds like this is how they typically do in order to get repeat visits and allows them to charge additional fees as while I was sitting there for the follow visit, 2 other people came in saying they were there for ... read more
It’s worst place ever I want me and my wife she was having short breath and cough her chest is hurting so we filled all pepper and insurance also her id waiting for 20 minutes and the nurse call me she’s like if you’re wife had a Covid we cannot do anything for her so it’s worst urgent care ever so I will never go there again
I got a $250 bill with great insurance,i emailed them 3 times trying to resolve this matter with NO RESPONSE so I called 3 times and after 30 min they hang up .I went to the office that I was treated at and they said they couldn't do anything id have to go through billing I told them that's who I was going through with no luck and she just shrugged her shoulders like not her problem the office does not answer there phone either that's why I had to go through the trouble of going up there.they should be ashamed doing people l... read more
Fast Pace Health Urgent Care - Sweetwater, TN has a 4.1 star rating with 955 reviews.
Fast Pace Health Urgent Care - Sweetwater, TN is open now. It will close at 8:00 p.m.