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FastMed Urgent Care
- Urgent Care
- Cary, NC
About this business
Location details
100 Cornerstone Dr, Cary, NC, 27519, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
RecommendedThe FastMed folks where awesome! They were really helpful. Thank you!
RecommendedI went in about 7:30 pm with flu symptoms. I was seen, tested, and diagnosed within an hour. I saw Dr. Kayla Lerro. She was very professional yet warm and compassionate.
Went for a Covid test to find no outdoor testing. Instead I was told to go into the building. What?! I might have COVID! But, I went in and was handed a clip board and a pen. I haven’t touched a doctors office clipboard in 8 months! They then said they would take me to a room to see a provider. Hello?!, you really want a possible positive covid case in your building? I scanned the waiting room. No hand sanitizer anywhere. No social distancing and 2 people in waiting room not wearing masks. I left and will never go bac... read more
Business response:
Thank you for taking the time to share this review, Stephanie. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you.
Absolutely terrible service! Entire staff was ambivalent about 1 hour and 45 minute wait after making a online visit time the night prior. Never again!
Unprofessional and unsafe practices My daughter tested positive so I went in for a rapid test yesterday. Was told I needed an appointment, so I booked one for this morning. Showed up for my appointment and was told they ran out of rapid tests yesterday - that they are walk-in tests. WTF Why are they having potentially infected people with covid walk in? Stupid, and you should know better. Everyone in your waiting room yesterday and today might be infected. You should know by now that you should test people outside in thei... read more
Business response:
We strive to deliver quality, and convenient care, Gary, and always strive to create a more positive patient experience in the future. Would you mind emailing CustomerRelations@FastMed.com so we can look into this further? Thank you.
The billing here is awful. They say they will reach out but no one does, then send you text messages threatening your credit score. I was lied to about the cost of a visit where they didn't do anything . I would avoid this place. For what they are trying to charge me, I could have gone and seen a actual doctor for 250 dollars less. They also doesn't even include the fact they ran my card without telling me, and tried to play it off that they were able to do that. I didn't sign anything stating they could, and with the lack o... read more
Business response:
We appreciate you sharing this review, Donald. We would like to have a billing team member look into resolving this. Will you please contact us at CustomerRelations@FastMed.com? Thanks again.
I had a little accident and burned my hand with wax June 3. I went rushing to urgent care hoping they would be able to help me. I was in there a total of 10-15 minutes the most. I walked in and I walked out because the Doctor who was in charge couldn’t help me, she suggested I go to Chapel Hill or WakeMed because she didn’t know what to do. Few days ago I received a bill of $176 I’m wondering what exactly am I charge for since I didn’t get help/service. Am I paying $176 for the doctor to tell me that she doesn’t know what ... read more
Business response:
We appreciate you sharing this review, Georgeta. We would like to have a billing team member connect with you directly to understand this situation so we can resolve this issue together. Will you please contact us at CustomerRelations@FastMed.com? Thanks again.
The staff, from the receptionist to the nurses and PAs, have all been very kind and attentive the few times I’ve gone. But I won’t be going again because the last couple of times I went, the receptionist were not wearing masks. When I asked one of the receptionist about, they said it was optional for them. This was disappointing and scary to hear because people with Covid symptoms are going to urgent cares to be evaluated and tested, and the receptionists interact with everyone that walks through the door. In addition, they ... read more
Business response:
First of all, thanks so much for taking the time to write to us, Cary. Your concerns are our concerns, and we value your feedback. We’d like to get more detail about what happened and see if there’s anything we can do for you. We strive to meet the needs and exceed the expectations of every one of our patients, so when we fall short we want to understand the details behind why and how we can keep it from happening again. Will you email us at CustomerRelations@FastMed.com? Thanks.
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.3 star rating with 1,108 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open tomorrow at 8:00 a.m.