Fernhill House Care Home

S L 

on Carehome.co.uk

4 months ago

I couldn't have asked for a better start to my step dads time at Fernhill House. The staff have been absolutely brilliant in welcoming him and making him feel at home. They also make us (our family) feel at home and welcome, they are such lovely people. In fact, this is the biggest thing that stands out to me and my family, the team at Fernhill House go above and beyond in making us feel like we belong there too which is such a lovely feeling and it allows us to spend as much quality time with my step dad as we can. My step ... read more

JUDY C 

on Carehome.co.uk

4 months ago

My husband moved into Fernhill House last week. We had been dreading him having to leave our home on a permanent basis (as I had reached a point where I was struggling both emotionally and physically to care for him at home). We needn't have worried. On the day of the move The Care Manager came to pick my husband up from home and we were greeted with the warmest of welcomes by all of the staff. Right from the start it has felt like "Home from Home". The nursing and care staff have taken time out to get to know my husband's l... read more

J F 

on Carehome.co.uk

5 months ago

When you enter Fernhill House you are reassured by caring staff and happy residents. Regular, varied and fun activities are on offer daily: staff have tried and tested events but constantly look for new ways to keep residents involved. Mum has particularly enjoyed the live music on offer. Moreover the level of care and genuine interaction with the residents is lovely to watch. Visiting regularly I am always moved by the dedication and kindness by all staff, whether carers, housekeepers, chefs, maintenance or admin. : all are... read more

S P 

on Carehome.co.uk

7 months ago

Fernhill House encompasses all that is good about care for the older generation; we are so very glad that we chose this beautiful place for our relative. The love and devotion shown to them by every single member of the team at Fernhill gives us absolute peace of mind which is crucial. From the moment you walk through the doors, you're greeted and welcomed like old friends, always offered the most beautifully-presented refreshments and generally treated like you are arriving into the bosom of a family home. There are always ... read more

Jean V 

on Carehome.co.uk

a year ago

Sadly, my husband only spent 8 days in this wonderful home. Aged 90, he had previously spent nearly 3 months of trauma, in and out of hospital with a period of home care in between. He was in a bad way, with multiple conditions, but the care he was given here was exemplary. His constant, worried frown disappeared, as he relaxed knowing he was safe and being well cared for. He passed away peacefully, with dignity. Not only that, but the care and attention given to me and the rest of the family was way beyond the call of duty.... read more

Clare S 

on Carehome.co.uk

a year ago

I cannot praise Fernhill House highly enough. They have gone the extra mile to ensure my mother's first month with them has been amazing. All the staff have been very caring and absolutely nothing is too much trouble for them. I have visited Mum every 2/3 days at varying times and can fault nothing. Am delighted that such a traumatic time has been so marvellous for us all. 

Mac C 

on Carehome.co.uk

a year ago

Fernhill House, complete peace of mind. The kindness shown by the staff towards Mum and the wish to put residents at the heart of their decision-making has been key in the ease in which Mum has moved from home care to full-time residency. Fernhill House has been so positive. The staff have cared for Mum with real kindness, from my point of view, the customer relations manager/team really went above and beyond to accommodate us, to which we are very grateful. The facilities reflect that of a luxurious hotel. We very much appr... read more

Karen B 

on Carehome.co.uk

a year ago

My father attended for a 2-week respite, 3 days before he was due to go back home he said he wanted to stay. The home is a lovely place, it's clean and cosy. The staff and residents are always smiling. The home is surrounded by love, you can feel and see the staff really care for the residents it's not just a job to them. The residents are fully supported by their individual needs. I can't fault the place. My father is so happy there. 

Catherine A 

on Carehome.co.uk

a year ago

My mother has recently moved into Fernhill Heath Care Home. Both her, & the whole family have received such a lovely warm welcome from every single member of the staff there. My mother has settled in really well thanks to the support, warmth & care that she receives. Nothing is too much trouble for the staff & relatives are regularly updated on my mother's care. The home is immaculately clean & facilities offered are outstanding.