First Acceptance Insurance

Patrick M 

on BBB

a year ago

They are horrible never again I been with them 2 years. They cancel my policy. 4 days late. My credit card was stolen they took money out of my account my bank reverse my money back I offered them a police report. They don't care about customers. 

ELIZABETH F 

on BBB

a year ago

They are horrible and will never deal with them again. I paid for glass coverage and when my car was shot and the back window was shattered and there was a small divot in trunk lid that I said I would take care of because I just wanted window replaced they said I had to go through my comprehensive and pay $500 deductible when glass coverage has no deductible. 

Lisa T. 

on BBB

a year ago

I had acceptance insurance, I had an accident in September 2023 and it is now feb 2024 and I still haven’t received the check to repair my car. The first check took forever so the adjuster stopped payment and reissued a 2nd check but it still hasn’t arrived and the adjuster will not answer his phone or return phone calls. I would not recommend this insurance company. 

Wayne M 

on BBB

a year ago

This insurance company is awful. I was involved in an automobile accident in Atlanta, GA. I submitted a claim to First Acceptance Insurance on November 13th. My vehicle went into the collision repair shop on December 11th. On December 20th, I was informed by vehicle repairs were completed. At this point the repair shop and insurance company are going back and forth about the charges on the supplemental claim. My vehicle is still being held by the repair shop. I usually don't write reviews, but I am writing to express my disa... read more

Enrique G 

on BBB

a year ago

This insurance company has a lack of payment toward the body shop that I place my vehicle. The car is in the shop since 11/2023. I'm still paying the policy. But no cat. Although the car it's been fixed for hail damage Aceptance insurance has not give any contact towards paying the shop. 

Lakeisha C 

on BBB

a year ago

This is one of the worst insurance company I have ever dealt with. The agent, Alexa, and her lack of communication were problematic, as was her rudeness when I escalated my concerns to her supervisor. My claim was unnecessarily sent to the fraud department, only to be determined as legitimate. Yet, Sarah from the fraud department also exhibited poor communication. Now, three weeks later, I am still waiting for my claim to be processed despite having submitted all the required documents proving there was no fraud. They fail t... read more

David K 

on BBB

a year ago

Don't let first acceptance rip you off. They say they are all about the customer but they have no care for their customers. I started coverage with first acceptance Dec 9, 2023. There were issues with getting the policy started so we decided to go with another insurance provider. We got coverage through a different provider and a few days later, acceptance debited funds from my wife's account. We have been fighting for almost 2 weeks to get our refund. I asked to speak to management 12 days ago. Today I was given a call by a... read more

Andrea S 

on BBB

a year ago

If I could give zero stars I would! Insurance is in place to make sure life’s downfalls are made bearable. This company is a nightmare. Spend the extra money and feel secure when life happens. 

Cynthia M 

on BBB

a year ago

I’m so frustrated. I was hit by one of their insured in September. The guy did accept fault and I was issued a check for repairs, though it took quite a few phone calls to make that happen. Then I’m told because they only have an account with ***** rent a car I can’t use **********while my car is getting fixed. Of course there is no *****in my area. After many conversations with an Acceptance agent he left a message telling me I could use **********but would have to pay up front and get reimbursed. Well, he left that message... read more