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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
This company *****. I have been calling my adjuster Mary T***** and Asia for 2 weeks now since my accident which was August 3rd 2024. I have YET Received a phone call nor able to get in contact with them with I call back. I leave EVERYTHING they ask for on the voicemail no response. But I get a letter in the mail today august 17 2024 stating like I have NOT BEEN doing my part trying to get in contact with them when indeed I have. When I called the 1800 number ends with 2103 a guy with a very bad nasty attitude answered. This... read more
Business response:
Thank you for your feedback. We work hard to provide every customer with exceptional service and are disappointed that was not your experience. If we can be of any assistance, please call us at 800-779-2103. We're always happy to help.
On 6/28 my vehicle was hit by a FA insurer. FA did not accept liability until 7/26 despite the police report and driver admission of fault. Per the 1st adj.policy needed clearing up with insured. He then advised me to take my car in for repairs asap. I get to the repair shop on 7/27 to find FA did not reach out to them. On 7/29 after calling the adjuster back regarding this misinformation, the adjuster sent a link for me to upload video documentation of my car. On 8/5 the 2nd adj. stated “there was nothing on file!” She was ... read more
Business response:
Thank you for your comments. Our records indicate this claim was paid on August 15, 2024. Delays appear to have been caused by the vehicle being dropped off at a body shop without an estimate or the adjuster's knowledge. Additionally, if a claimant chooses a rental car provider other than our preferred partner, he or she may only be reimbursed up to the negotiated amount that would be paid to our preferred provider. If you have any additional questions, please call us at 800-779-2103. We're always happy to help!
Terrible customer service. Inept at communicating. Completely clueless agents who cannot answer questions. Left not knowing any more than when I called. No thank you, I'd rather pay for better quality. Waiting for refund, though class action seems in order.
Business response:
Dana, thank you for your comments. We work hard to provide outstanding service to every customer and are disappointed that wasn't your experience. If you want to provide more information so we can properly address any specific concerns, please email us at marketinginfo@firstacceptance.com.
On May 30th I was t-boned because the driver ran the stop sign My car was towed to the dealership on June 26th acceptance Insurance totaled my car now here we are on August 5th I have yet to ever speak to a representative from this company I have made several phone calls left messages no one has returned my calls and no acceptance Insurance is not my insurance company it is the other parties that was responsible for totaling out my car this is a pork excuse of a business
Business response:
Thank you for your feedback. Our records indicate that one of our total loss representatives spoke with you on August 6 and again on August 7, and as of that date we were awaiting confirmation regarding the settlement order. If this is incorrect or you have additional questions, please call us at 800-779-2103. We're always happy to help!
This company is simply horrible, I wish I could give them negative stars. I was hit by a client of First Acceptance. It went from bad to worst. I'm 57 widowed first responder. so i am not healing as fast as I used to. Now I was rear-ended getting off of the highway and police report shows that it was their clients fault along with her admittance. It took a month for them to accept liability and for me to get my car to a repair shop that would even deal directly with them. Now, I completely understand why. Secondly the adjust... read more
Business response:
Thank you for your comments. Our records indicate that delays were caused due to not receiving required information from the body shop. Please call us at 800-779-2103 so we can provide you with an update on your claim and answer any questions. We're always happy to help!
It's Above the law. They can drop you just like that . They don't care who you are. I'm going through the same thing you guys are going through. I will be homeless in about a month. Not much to say They have the money respect from all Departments . Said the Adjuster and he knows who he is. Does my comment align with your reviews? Our former President is still struggling with his case, but never will this company face anything like that. Men and women in this country are not above the law Except this company. So save your bre... read more
Business response:
*****, thank you for your comments. If you have a specific issue with which we can help, please call us at 800-779-2103. We're always happy to help!
This was the worst experience as a clamant that I've ever had. They do not answer the phone - the adjuster, the adjuster's supervisor - no one. They are set up this way and they are guilty of false advertising - The poor customer support people. This should be illegal and this company should not exist. You better hope you are not hit by one of these policy holders and you are guilty of driving without insurance if you take one of their policies!!
Business response:
Thank you for your feedback. We work hard to provide outstanding customer service to all our customers and are disappointed this was not your experience. Please contact us at 800-779-2103 so we can review your claim and answer any questions. We look forward to speaking with you.
This company is a JOKE!! My son was involved in an accident on May 18, 2024. His car was completely totaled. The other driver is insured by this bootleg insurance company. It’s been over a month and there is ZERO communication about our claim other than one letter with a payout amount. Calvin is our total loss adjuster and is a nightmare to deal with. We blindly mailed the title to our vehicle to them and the company that is supposed to be picking up the vehicle has no record of anything. These people do not care about anyon... read more
Business response:
Thank you for your review. We are unable to locate a claim with the username provided, but would like to help. Please call us at 800-779-2103 so we can review the claim and provide you with a current status. Thank you again for your comments.
They are the most unorganized team of people ever! They don’t respond on a time to help after you have been hit in an accident or file out rental agreement on time. It has taken over several months to get this resolved.
Business response:
*******, thank you for your feedback and our apologies for any delays that resulted in delaying the resolution of your claim. If we can be of additional assistance. please call us at 800-779-2103. We are always happy to help.
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.8 star rating with 1,795 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is closed now. It will open at 6:00 a.m.