First Acceptance Insurance

Shadara S 

on BBB

a year ago

When I tell you I’m so frustrated!!!!! I was involved in an accident on March 8 which wasn’t my fault here it is now April 18 and all I’m getting is the run around. The lack of communication is horrible. I was told that my car is a total loss by one claim adjuster and that the total loss adjuster would contact me on how we would move forward. That was 3 weeks ago and one has contacted me yet! I’ve called a left messages and no one returns my call. So it doesn’t do any good to leave a voicemail. I’ve also tried to reach out t... read more

Sandra R 

on BBB

a year ago

THIS COMPANY IS ABSOLUTELY HORRIBLE!!!!!!!!! I DONT UNDERTAND HOW THEY ARE STILL IN BUISNESS. I made a claim Nov. 12 2023 and they still have not resolved the issue. I signed the title over and have not been in possession of the vehicle and I still had to pay the monthly bill for the car and piece of **** insurance. 2 Times they supposedly sent the check to my car company but they never received it. Now My credit is ruined because Christina D****** total loss department apparently is never at her desk and refuses to return p... read more

Vasyl S 

on BBB

a year ago

This insurance company does not pay money upon recalculation and fraudulently attributes this money to the account of insurance renewal; I do not recommend dealing with it. Stay away. 

Felice W 

on BBB

a year ago

OH GOD, I am nervous. After today, I am so afraid to deal with this company. I was involved in an accident where the owner of the other car was at fault. This was March 2, 2024. The other driver is insured by First Acceptance. The police report stated that the other driver was at fault and the driver was given citations. HOWEVER, the adjuster of First Acceptance contacted me on Monday and took a recorded statement. She stated that they had to speak with the other driver before taking liability and paying for my car. When the... read more

Sonya H 

on BBB

a year ago

Everyone should get their insurance from this company because you can get your insurance in anyone else's name in the household and if they wreck, First Acceptance does not have to pay. I was hit in the rear a few weeks ago, the person who hit me owns the car, but Ihe has insurance in his brothers name, so First Acceptance informed me they were not going to pay the claim because they are brothers and live in the same household. I lost everything I owned and homeless because I was out of work for weeks, due to this accident, ... read more

Donna P 

on BBB

a year ago

If I could give ZERO stars I would! I was rear ended two weeks ago by someone covered under Acceptance. Although I’ve called daily, I have yet to speak with the adjuster! My car is not drivable and it is my only vehicle! 

Patrick M 

on BBB

a year ago

They are horrible never again I been with them 2 years. They cancel my policy. 4 days late. My credit card was stolen they took money out of my account my bank reverse my money back I offered them a police report. They don't care about customers. 

ELIZABETH F 

on BBB

a year ago

They are horrible and will never deal with them again. I paid for glass coverage and when my car was shot and the back window was shattered and there was a small divot in trunk lid that I said I would take care of because I just wanted window replaced they said I had to go through my comprehensive and pay $500 deductible when glass coverage has no deductible. 

Lisa T. 

on BBB

a year ago

I had acceptance insurance, I had an accident in September 2023 and it is now feb 2024 and I still haven’t received the check to repair my car. The first check took forever so the adjuster stopped payment and reissued a 2nd check but it still hasn’t arrived and the adjuster will not answer his phone or return phone calls. I would not recommend this insurance company.