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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
2023 Gold Canyon Dr, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After the š„¶ , Covid 19 death, and so much more, we had more plumbing repairs than I can enumerate. We tried to handle it by priorities. Firstmark FCU was heaven sent. They were great.Ā
Business response:
Hello, Maria. We are grateful we were able to assist you and your family during this difficult time. Thank you for your heartfelt review and for trusting Firstmark Credit Union with your financial needs.Ā
Member service stayed in constant contact with me throughout my application process. Thank you once again.Ā
Business response:
Hi, Roland. We appreciate your review and happy to hear about your experience throughout the application process. Thank you for choosing Firstmark Credit Union!Ā
Excellent assisted by AlinaĀ
Business response:
Hi, Maria. We really appreciate you taking the time to leave us a review! Thank you for choosing Firstmark Credit Union.Ā
The customer service exceed my expectation. Each person took time and valued me and my input. Thank you. God BlessĀ
Business response:
Hello, Sonya. What a great review! Your feedback is important to us, and we are grateful to hear we exceeded your expectations. Thank you for choosing Firstmark Credit Union.Ā
Went to the Culebra location and added another Share to my Account. Richard from Culebra made it a smooth and quick process. Very friendly staff. Keep up the good work!Ā
Business response:
Thank you for your review, Johanna! We look forward to continually serving you at Firstmark Credit Union.Ā
Melina Crenshaw, Senior Member Service Specialist at Gulfdale location, is first-class at customer service! I had a challenging need and she did not hesitate. She took charge and made things happen. She cares and that means a lot! We need more people like Melina! Melina makes FirstMark even better! She deserves a big shout out and should be commended for her hard work!Ā
Business response:
We appreciate your feedback and review of the service provided to you by Melina! We made sure to share this with her and the leaders within the credit union. Thank you for choosing Firstmark Credit Union for your banking needs!Ā
Apologies, I didnāt like the other options because they were asking for more info but It was a totally pleasant and very helpful experience Vanessa went above and beyond and made the whole loan process a breeze! Thanks again for all your helpĀ
Business response:
Hello, Eddie. We appreciate you taking the time to leave us a review and glad we could provide you with a positive experience! Thank you for choosing Firstmark Credit Union.Ā
Sonia Montenegro & the associate who was training her provided excellent customer service & were extremely professional. They were very thorough while explaining the wonderful offers that Firstmark provides. I highly recommend them both to anyone looking to open an account! ā¤ļøĀ
Business response:
We appreciate you taking the time to leave us this five-star review, Cynthia! It's our goal to provide professional member service to all our members. Thank you for choosing Firstmark Credit Union!Ā
Very courteous and helpful By Mary Jane RodriguezĀ
Business response:
Hi, Thank you for your kind words. We're delighted to hear that our team was courteous and helpful during your experience. We strive to provide excellent customer service and are always happy to hear that our staff has gone above and beyond to make your experience a positive one. We look forward to serving you in the future. Best, Firstmark Credit UnionĀ
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.5 star rating with 5,670 reviews.Ā
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open on Monday at 9:00 a.m.Ā