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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
2023 Gold Canyon Dr, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
All the staff I have ever talked to have been kind and helpful over the years. They are a valuable asset and always have an answer!
Business response:
Hi, Karen. It's been great assisting you over the years, and we are appreciative of your continued membership. Thank you for being a Firstmark Credit Union member!
I had a great experience at First Mark on Huebner Rd. Crystal was professional, prompt, and kind. Even the security guard was so nice and helpful in keeping things safe. Good Job!! Thank you!
Needed to transfer money from a CD to an account. I was pleased with the excellent customer service by member service representative Criselda. She was very professional and knowledgeable of what I needed to do. She deserves a gold star and A+. Thank you Firstmark......
Business response:
Hello, Rueben. What an awesome review! It’s great to hear of the level of service, Criselda provided you on your recent visit. We will be sure to share the A+ she received! Thank you for your membership with Firstmark Credit Union.
For me experience you do good
Business response:
Hello, Eloy. We appreciate your review. Thank you for your membership with Firstmark Credit Union!
Been a member for years now. Always appreciate the great, friendly service! Savannah at Huebner and Babcock branch has been my favorite go-to person for a long time. Always a big cheery smile, genuine bear hug and super helpful attitude. Haven't been in since before C19 and I certainly miss coming in! THANK YOU, FMCU!!
Business response:
Hi, Suzy. We are grateful to hear of your many years of membership. As our lobbies have reopened, we look forward to seeing you more often! Your genuine review and feedback are much appreciated. Thank you for being a Firstmark Credit Union member.
It was a great experience, employees very professional, plus I'm satisfied with fistmark .
One of my online accounts keeping disabling me so I am unable to get into both online accounts. This is the second time withing a week it has happened. The good news is those that provide assistance via the telephone. This morning I was assisted by Annbelle who had the patience to work with me, extremely patient, professional, and provided excellent service to take of the problem I was dealing with. Most of my transactions have been online and service representatives as Annbelle was extremely helpful when I need assista... read more
Business response:
Hello, Rueben. It's great to hear from you again, and glad you experienced helpful service from Annabelle! We made sure to give her kudos for the 5-star service she provided to you. Thank you for your review and feedback of Firstmark Credit Union.
Both of my online accounts were disable since I seldom use one. I called and Dominic assisted me to get everything running again. He deserves Two Gold Stars for his knowledge, professionalism, courteous manner and Excellent Customer Service. It is representatives like him that keeps us coming back. Thanks Dominic for your assistance
Business response:
Hi, Rueben. Fantastic news! We are happy you were able to get back online to view your accounts. We will make sure to recognize, Dominic for his excellent member service. Thank you for your review and membership with Firstmark Credit Union!
Very fast and effective service my Mary Jane Rodrigues
Business response:
Hello, Jeremiah. We are glad Mary Jane provided you with 5-star service. Thank you for your review and membership with Firstmark Credit Union!
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.5 star rating with 5,670 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open on Monday at 9:00 a.m.