Firstmark Credit Union

4.5

Credit Unions
San Antonio, TX

About this business

Finance Credit Unions

Location details

2023 Gold Canyon Dr, San Antonio, TX, 78232, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:30 p.m.
Tue	9:00 a.m. to 5:30 p.m.
Wed	9:00 a.m. to 5:30 p.m.
Thu	9:00 a.m. to 5:30 p.m.
Fri	9:00 a.m. to 5:30 p.m.
Sat	Closed
Sun	Closed

4.55,783 reviews

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David B.

5 years ago

Wendy was very helpful,walked me thru the whole process!I definitely felt like I had someone on my side!!!

Business response:

Hi, David. It's great to hear Wendy provided you with exceptional service! We appreciate you taking the time to leave us a review. Thank you for your membership with Firstmark Credit Union.

Margarita M.

5 years ago

The bank manager went out of her way to help me buy a car online through Carvana.

Business response:

Hello, Margarita! Your feedback and five-star review are appreciated. We work towards providing a great member experience, and you received it! We hope you enjoy your new car. Thank you for choosing Firstmark Credit Union.

Maria E.

5 years ago

After the 🥶 , Covid 19 death, and so much more, we had more plumbing repairs than I can enumerate. We tried to handle it by priorities. Firstmark FCU was heaven sent. They were great.

Business response:

Hello, Maria. We are grateful we were able to assist you and your family during this difficult time. Thank you for your heartfelt review and for trusting Firstmark Credit Union with your financial needs.

Roland C.

5 years ago

Member service stayed in constant contact with me throughout my application process. Thank you once again.

Business response:

Hi, Roland. We appreciate your review and happy to hear about your experience throughout the application process. Thank you for choosing Firstmark Credit Union!

Maria C.

5 years ago

Excellent assisted by Alina

Business response:

Hi, Maria. We really appreciate you taking the time to leave us a review! Thank you for choosing Firstmark Credit Union.

Sonya P.

5 years ago

The customer service exceed my expectation. Each person took time and valued me and my input. Thank you. God Bless

Business response:

Hello, Sonya. What a great review! Your feedback is important to us, and we are grateful to hear we exceeded your expectations. Thank you for choosing Firstmark Credit Union.

Johanna T.

5 years ago

Went to the Culebra location and added another Share to my Account. Richard from Culebra made it a smooth and quick process. Very friendly staff. Keep up the good work!

Business response:

Thank you for your review, Johanna! We look forward to continually serving you at Firstmark Credit Union.

Mario R.

5 years ago

Melina Crenshaw, Senior Member Service Specialist at Gulfdale location, is first-class at customer service! I had a challenging need and she did not hesitate. She took charge and made things happen. She cares and that means a lot! We need more people like Melina! Melina makes FirstMark even better! She deserves a big shout out and should be commended for her hard work!

Business response:

We appreciate your feedback and review of the service provided to you by Melina! We made sure to share this with her and the leaders within the credit union. Thank you for choosing Firstmark Credit Union for your banking needs!

Eddie R.

5 years ago

Apologies, I didn’t like the other options because they were asking for more info but It was a totally pleasant and very helpful experience Vanessa went above and beyond and made the whole loan process a breeze! Thanks again for all your help

Business response:

Hello, Eddie. We appreciate you taking the time to leave us a review and glad we could provide you with a positive experience! Thank you for choosing Firstmark Credit Union.