Firstmark Credit Union

3.9

★★

554 reviews

|Finance|San Antonio, TX 78270

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3.9

★★

554 reviews

5★295

4★56

3★28

2★26

1★94

55 reviews have no rating

297 Reviews3.9Facebook
223 Reviews3.7Google
19 Reviews4.8BirdEye
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Kelly Dumas Nutt on Facebook

2 months ago

Customer service is TERRIBLE. I’ve been trying to get in contact with someone at the credit union for 1 week. I’ve left my call back number but NEVER receive a call back. I’ve waited on hold for hours. No one will pickup.

Business Response:

Hello, Kelley. We apologize for the extended wait times. Due to the current state, we are receiving a lot more calls than usual. Please send us a direct message with your contact number along with your question and I’ll make sure you get a proper response. -Brian

Car Maria on Facebook

2 months ago

Been a member for over 40 years and will continue!

Business Response:

Hi, Car Maria. Wow, 40 years, that's amazing! Thank you for your recommendation. We look forward to your continued membership with Firstmark Credit Union.

Alexandria L. on BirdEye

★★

2 months ago

It was easy to apply for a loan online

Business Response:

Hi, Alexandria. We appreciate your review. Thanks for being a Firstmark Credit Union member!

Helen R. on BirdEye

★★

2 months ago

Everyone there was friendly. The clerk was knowledgeable

Business Response:

Hello, Helen. Great to hear you received friendly and knowledgeable service! Thank you for your review and membership with Firstmark Credit Union.

Reyna Candia on Facebook

3 months ago

Excellent customer service

Business Response:

Hello, Reyna. Thank you for the recommendation. We look forward to your continued membership with Firstmark Credit Union!

Enriqueta Martinez on Facebook

3 months ago

I had a good experience with my home equity loan.The First Lady that initiated the loan was very helpful and very nice and helpful .She was Linda from the office on mission branch.Enjoyed working with Laura from the loan department also! Thank you for all your help!

Business Response:

Hi, Enriqueta! We appreciate your recommendation. It's great to hear of the helpful and friendly service you received throughout this process. Thank you for choosing Firstmark Credit Union for your home equity loan!

Eddie Cardenas on Facebook

3 months ago

Firstmark made the whole car loan process real simple😃.

Business Response:

Hello, Eddie. We appreciate the recommendation. It's great to hear of your loan experience, congratulations on your new car! Thank you for choosing Firstmark Credit Union.

Dagoberto De La Vega B. on BirdEye

★★

3 months ago

Service was great. Linda was very nice and professional. God bless Lindaand firstmark for helping me. Love the bandera branch staff

Business Response:

Hi, Dagoberto. We appreciate the five-star review! It's great to hear of the service Linda and the Bandera staff provide. Thank you for being a Firstmark Credit Union member.

Nallely G. on BirdEye

★★

3 months ago

It was an easy process for a small dollar amount loan, no less than 20 minutes. Thanks Lexie

Business Response:

Hello, Nallely. Great to hear Lexi was able to provide you efficient service on your loan application. We appreciate your five-star review! Thank you for being a Firstmark Credit Union member.