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Firstmark Credit Union

4.6
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About this business

In 1932, ten teachers signed a charter to begin San Antonio Teachers Credit Union and served members from the original location at Fox Tech High School. Firstmark has grown the initial $475 investment to almost 100,000 members and over $1 billion in assets and continues to advance a legacy of helping members live out the highest vision for themselves. Today, the Firstmark Foundation, a 501(c)(3) Public Charity, exists to make a tangible, positive impact in the education community through the collective support of the members... read more

Location details

P.O. Box 701650, San Antonio, TX, 78270, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.61,325 reviews
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Nathan Y.'s profile image
Nathan Y. 
on Birdeye

2 years ago

Very easy, very concise and accessible. 

Business response:

Hi, Nathan. We are glad we could provide you with an easy and efficient experience! Thank you for choosing Firstmark Credit Union.  

LAWRENCE H. KRIEGEL I.'s profile image
LAWRENCE H. KRIEGEL I. 
on Birdeye

2 years ago

I needed a personal loan and made a phone call. I got connected with Ariana V from the Potranco Branch. She was one of a kind, just purely exceptional. I had no challenges and she made the experience beyond phenomenal. It was like no other customer service interaction I’ve ever had. GREAT JOB FMCU 

Business response:

Hello, Lawrence! We are happy to have provided you a memorable experience. Your review and membership with Firstmark Credit Union are valued.  

William's profile image
William 
on Birdeye

2 years ago

Ms. Jeanette King and the Firstmark team provided a Great customer service experience. We completed a few business transactions that allowed my family the ability to spend some time with the team and witness the kind us customer service that our world is certainly missing. I would like to commend the team for going above and beyond to make us feel like family and not customers. Thanks..... 

Business response:

Hello, William! It was a pleasure assisting you at our Potranco location. We are grateful for your thoughtful review. Thank you for being a valued Firstmark Credit Union member!  

Nicole's profile image
Nicole 
on Birdeye

2 years ago

Excellent service. 

Business response:

Hi, Nicole. We appreciate you taking the time to leave us a review. Thank you for being a Firstmark Credit Union member!  

Gary M.'s profile image
Gary M. 
on Birdeye

2 years ago

I spoke with two folks in your call center. Both were top notch, very professional and pleasant. 

Business response:

Thank you for your review, Gary! We appreciate your membership with Firstmark Credit Union.  

Katrina E.'s profile image
Katrina E. 
on Birdeye

2 years ago

I recently opened up an account with Firstmark and it was one of the best decisions I’ve made, coming from security service which was the worse they can’t compete with Firstmark. All the employees at Firstmark were so nice and welcoming they answered any questions I had and made me feel at home. I will definitely be staying with them. 

Business response:

Hi, Katrina! We are excited about your membership and happy to hear of your experience. Thank you for choosing Firstmark Credit Union!  

Yanet A.'s profile image
Yanet A. 
on Birdeye

2 years ago

It was a great experience those 2 ladies are very professional they take their time and make sure everything was perfect, OMG what a great service. Mss Sonia was so nice and the trainer Lady was amazing professional and sweet. Thanks 

Business response:

Thank you for your review, Yanet! It was our pleasure assisting you. We look forward to your continued membership with Firstmark Credit Union. 

Kathy E.'s profile image
Kathy E. 
on Birdeye

2 years ago

Great communication and quick turnaround to all of my questions. 

Business response:

Hello, Kathy. Happy to hear all your questions were answered! Thank you for choosing Firstmark Credit Union.  

Craig C.'s profile image
Craig C. 
on Birdeye

2 years ago

Everyone I worked with was great. I spoke with Jess many times, with lots of questions, and she was always very helpful and willing to take as much time as was need. Great customer service! 

Business response:

We are here to help, Craig! If you have any further questions, we are happy to assist. Thank you for being a Firstmark Credit Union member.  

Frequently asked questions about Firstmark Credit Union

How is Firstmark Credit Union rated?

Firstmark Credit Union has a 4.6 star rating with 1,325 reviews. 

When is Firstmark Credit Union open?

Firstmark Credit Union is open now. It will close at 5:00 p.m.  

Need help? Contact us.

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