Firstmark Credit Union

3.9

★★

549 reviews

|Finance|San Antonio, TX 78270

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3.9

★★

549 reviews

5★290

4★56

3★28

2★26

1★94

55 reviews have no rating

297 Reviews3.9Facebook
222 Reviews3.7Google
15 Reviews4.7BirdEye
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Barbara Zenner on Facebook

3 months ago

Good customer service. I have been a member for several years and have always been able to get information or help in a timely manner.

Business Response:

Hello, Barbara. We appreciate your recommendation! As a credit union, we strive to provide helpful and efficient service to our members. Thank you for choosing Firstmark Credit Union.

Carla M. on BirdEye

★★

3 months ago

Minimal wait time even though the bank was busy Friendly and helpful staff

Business Response:

Hello, Carla. It's great to hear you received an efficient and friendly service on your recent visit. We look forward to your continued membership with Firstmark Credit Union!

Jaxon R. on BirdEye

★★

3 months ago

Very friendly and efficient

Business Response:

Hi, Jaxon. We appreciate the review of our Jefferson location. Thank you for being a member of Firstmark Credit Union!

Noemi Costilla on Facebook

3 months ago

Friendly service a plus! I opened a new account and boy it was fast quick, and easy!

Business Response:

Hi, Noemi. Awesome. Glad your account opening was fast and easy. Thank you for the recommendation!

Brenda T. on BirdEye

★★

3 months ago

Potranco FC has the best service.

Alice Krejci on Facebook

3 months ago

Have banked there for years very helpful courteous friendly❤️

Catherine Arismendez on Facebook

3 months ago

I highly recommend this credit union to anyone! They continue to exceed my expectations with their quality customer service, especially Greg Robledo who goes out of his way to help. I have even brought my family to start banking here! Thank you for all you do!

Business Response:

Hi, Catherine! We are thrilled to hear of the service you have received with Firstmark Credit Union. Greg is a valued employee and goes out of his way like many of our employees. We look forward to continuing to serve you and your family. Thank you for your membership!

Norma R. on BirdEye

★★

3 months ago

Very knowledgeable. Everyone helped and looked like they all could pick up where the other left off very friendly personnel. Should have become member long ago

Business Response:

Hi, Norma! It’s great to hear of your experience. We appreciate the five-star review. Thank you for joining Firstmark Credit Union and we look forward to your membership!

Matthew C. on BirdEye

★★

3 months ago

The worst banking establishment with which I have been associated. Modified my account number and supposedly notified me by mail. Not notified me of the new account number, notified me that it changed. Can you imagine writing a check using your original account number and then it changes? Fortunately, I found out when trying to do an electronic transfer into the account, which was rejected. When I called to find out why it was rejected, I was told the only way to know the new account number was to call in and ask, as it is not displayed online, nor on your statement. Again, the only way to know of the changed account number would be to call. This was according to the "help line." Seriously?!?! How can this place still be open for business?