Firstmark Credit Union

3.9

★★

554 reviews

|Finance|San Antonio, TX 78270

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3.9

★★

554 reviews

5★295

4★56

3★28

2★26

1★94

55 reviews have no rating

297 Reviews3.9Facebook
223 Reviews3.7Google
19 Reviews4.8BirdEye
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James Jorgensen on Facebook

9 months ago

Address customer concerns.

Sophia C. Gonzalez on Facebook

9 months ago

They absolutely are the worst and their employees are extremely unfriendly and not helpful. DON’T BANK HERE!

Business Response:

Hello, Ms. Gonzalez. We would like to change your view of us and learn more about your recent experience. Please send us a direct message with more information along with your phone number. We look forward to speaking with you.

Nancy St John on BBB

★★

10 months ago

No ( -) Stars?? Too bad, worse bank to deal with. Financed my lemon 2014 jeep Cherokee and April 18th it was salvaged. My score was 639 but they refused to refinance me for a car, and reported to credit bureaus I owed the SUV. Gap was never offered by ***** nor bank( said N/A) After that DR. put me on short term disability =7/09/19 as part time. Now, mind you I called m went to bank approx 5 xs and was denied any type of arrangement on the balance due. B4 disability yes, but after NONE.. between the time all Paperwork was done, by HR, BANK, *****..Disability, I had to pay Bill's and had NSF fees n balance. Well, I worked part time for 2 weeks, and this credit union wo notice or my authorization decided to take the $320 I had for food, my 5 dogs, and close my account. I don't recommend you to do any dealings with them. From the start of account ,they were making mistakes and did they notify me? Not until I question my account!! I hot a sorry, fixed.. I paid all the suv on time, and now they placed a permanent negative report on my credit. Every other account I owed outside of this bank has made arrangements to get me back on track with payments I can do until paid in full. EXCEPT FIRST MARK CREDIT UNION! Guess, they now put themselves at the End of the line to get me to pay the balance? After all, the credit bureaus report stats there approx 10 years? That's how long it will take to pay balance now. BEWARE, unknowledge Employees on customer service. Or actual job duties n options to provide members.????????????????????????????

Marian Holdsworth on Facebook

10 months ago

Gladis is one spectacular teller!!! Can state enough how quickly and efficiently she helped me with a replacement debit card when I was trying to get out of town! FMCU headquarters you rock!

Business Response:

Hello Ms. Holdsworth, It’s great to hear of the excellent service you received in getting your replacement debit card. Have a great trip as you head out of town and thank you for the recommendation! We appreciate your membership!

Margaret on Credit Unions Online

★★

a year ago

My recent experience at FM Gulfdale was super, thanks to Melina and Jordan. Although my transaction was a bit involved, Melina lead me through the process with ease and a smile. I appreciate and love all the folks at Gulfdale, who always take good care of my hubby and me; always ready to assist and very accommodating. Thank you Gulfale employees for making our banking experiences so pleasant. We've been with FM since we got married 54 years ago! Margaret

Mahalia Corazon on Facebook

a year ago

I was moving from out of town. The online application allowed me to take care of most of my banking needs before getting into town which saved me lots of time! Also as a teacher, I’m happy to be banking with a credit union started by educators!

Business Response:

Hello, Ms. Corazon. It is great to hear of your recent online experience. We are glad it saved you time as you moved to San Antonio. Thank you for the recommendation and choosing Firstmark Credit Union! Enjoy the remainder of your summer break.

Belinda Shelton on Facebook

a year ago

Left SA TX years ago. HR is a joke. They don't hire Black People. I am a recruiter who referred a qualified candidate.. advised candidate to contact EEOC.

Noel Werner Braswell on Facebook

a year ago

Excellent customer service. Marisol and Wendy were fantastic and accommodating and very helpful. I had a stressful banking issue and they were so kind and helped me work through it.

Business Response:

Good afternoon, Mrs. Braswell. It is great to hear of the excellent member service you received in getting your issue resolved. We are very appreciative of this great review. Thank you for your membership! -Brian

John Rauschuber on Facebook

a year ago

Why should I let you know of future travel plans if you ALWAYS decline purchases anyway. There is NO FRAUD if I’m calling to tell you exactly where I’m going and I’m purchasing something in that city. Total crap! Same thing every trip.

Business Response:

Hi John, I replied to your direct message. -Donna