Firstmark Credit Union

4.6

★★

1412 reviews

|Finance|San Antonio, TX 78270

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4.6

★★

1,412 reviews

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Recommended

Roger W. on Birdeye

★★

2 months ago

Financial Manager was outstanding and made me feel as a valuable customer.. it was an emergency reason I needed a loan, and I think he could see that and went above beyond. I have only used First mark since my daughter became a teacher (20 years this year). He tried to get me what I asked for, but they came back $500 less, but took the time to work other options which I’m talking over with my daughters. Ben was outstanding and so is Firstmark Credit Union. Roger Weiss

Business Response:

Hello, Roger. We love hearing of your twenty years with Firstmark Credit Union! Thank you for taking the time to leave us a review and for your valued membership. We hope to continue to serve you in the future.

Kimberly B. on Birdeye

★★

2 months ago

Crystal is awesome! I use to have her as my rep at another branch, and I am so glad to see she is now at the branch I use the most. Colin was very nice and professional. He greeted me as soon as I entered with a warm welcoming smile and helped me thru my loan process. Thank you Crystal and Colin you both are amazing keep up the good work, and thank you for your wonderful customer service!

Business Response:

Thank you for sharing your experience, Kimberly! We are grateful for your review and membership with Firstmark Credit Union.

Nathan Y. on Birdeye

★★

2 months ago

Very easy, very concise and accessible.

Business Response:

Hi, Nathan. We are glad we could provide you with an easy and efficient experience! Thank you for choosing Firstmark Credit Union.

LAWRENCE H. KRIEGEL I. on Birdeye

★★

2 months ago

I needed a personal loan and made a phone call. I got connected with Ariana V from the Potranco Branch. She was one of a kind, just purely exceptional. I had no challenges and she made the experience beyond phenomenal. It was like no other customer service interaction I’ve ever had. GREAT JOB FMCU

Business Response:

Hello, Lawrence! We are happy to have provided you a memorable experience. Your review and membership with Firstmark Credit Union are valued.

William on Birdeye

★★

2 months ago

Ms. Jeanette King and the Firstmark team provided a Great customer service experience. We completed a few business transactions that allowed my family the ability to spend some time with the team and witness the kind us customer service that our world is certainly missing. I would like to commend the team for going above and beyond to make us feel like family and not customers. Thanks.....

Business Response:

Hello, William! It was a pleasure assisting you at our Potranco location. We are grateful for your thoughtful review. Thank you for being a valued Firstmark Credit Union member!

Mikayla M. on Birdeye

★★

2 months ago

Excellent experience the staff who helped us was very friendly and knowledgeable

Business Response:

Hi, Mikayla. We appreciate the review and are glad we could provide you with a positive experience! Thank you for choosing Firstmark Credit Union.

Melinda G. on Birdeye

★★

2 months ago

Benjamin did a great job he explained everything to me

Business Response:

Hi, Melinda. Happy to hear Ben provided you with great service. We appreciate your visit and membership with Firstmark Credit Union!

Edward Castillo on GooglePlay

★★

2 months ago

great app

Business Response:

Hi, Edward. We appreciate the love. Thank you for reviewing the new Firstmark App!

Elodia M. on Birdeye

★★

2 months ago

Excellent customer service! I refinanced my vehicle loan with Firstmark and was able to lower my interest rate from 8.5% to 3.50%. All the employees at Zarzamora are very friendly and helpful. Thank you Firstmark!

Business Response:

Hi, Elodia. Talk about savings! We appreciate your review and hope to assist you again in the future. Thank you for choosing Firstmark Credit Union.