Firstmark Credit Union

3.9

★★

549 reviews

|Finance|San Antonio, TX 78270

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3.9

★★

549 reviews

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4★56

3★28

2★26

1★94

55 reviews have no rating

297 Reviews3.9Facebook
222 Reviews3.7Google
15 Reviews4.7BirdEye
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Benjamin Salazar on Facebook

5 months ago

Once again Firstmark Credit Union has changed my perception of what banking can be with love and compassion. I will forever be in their debt. No pun intended. Great credit union, great banking, and great people. Thank you.

Business Response:

Thank you for the awesome recommendation, Mr. Salazar! We are here to help our members and grateful we did that for you. We look forward to your continued membership with Firstmark Credit Union!

Benjamin Salazar on Facebook

5 months ago

Used to be a very good credit union. Used to be a pillar of the community and helped members in need. I applied for loans and I always paid back on time. Now they are not very helpful. I have been banking with them for well over 20 years. I will continue to bank with them because I am loyal regardless. I think negatively of them and do not recommend them. But whatever I guess.

Angie Mota on Facebook

6 months ago

Frstmark employees always provide excellent service with a smile. I appreciate their quick responses to my emails, and replacement of funds into our bank account after fraudulent transactions. This credit union has taken very good care of us throughout the years.

Business Response:

Hi, Ms. Mota. Thank you for the great recommendation. We appreciate your continued membership with Firstmark Credit Union!

Stephanie Harr on Facebook

8 months ago

For all my Military, Military Families, Veterans and retirees...avoid Firstmark at all costs when it comes to car loans. The policies towards military, especially those on official PCS orders is appalling and disrespectful. I will NEVER use this credit union again, I don’t care how good their rates are, what I have had to go through with them regarding my car loan has been horrific and extremely stressful.

Business Response:

Hello, Ms. Harr. We were able to speak with you about your issue and appreciate you letting us know of your experience. Please let us know if there is anything else we could assist you with. Thank you for your service and best of luck!

Tove Mclynn on Facebook

8 months ago

Since this bank changed from teachers credit union it has gone down hill. They are horrible to work with and you are just a number. I have been a member for 40 years but as soon as I pay my credit card off I’m not returning. I’ve already closed my other accounts with them.

Business Response:

Hi Tove, I am very sorry to hear of your bad experience with us. Have you had the opportunity to speak with a member of our management staff? We would like the opportunity to learn more about your time with us. 40 years is a long time and we would be sorry to lose you as a member. If you would like, please send me a direct message and I will prioritize your message first thing Tuesday morning. (Monday is a federal holiday) I will look for your message. Thank you, Donna

James Jorgensen on Facebook

9 months ago

Address customer concerns.

Sophia C. Gonzalez on Facebook

9 months ago

They absolutely are the worst and their employees are extremely unfriendly and not helpful. DON’T BANK HERE!

Business Response:

Hello, Ms. Gonzalez. We would like to change your view of us and learn more about your recent experience. Please send us a direct message with more information along with your phone number. We look forward to speaking with you.

Nancy St John on BBB

★★

10 months ago

No ( -) Stars?? Too bad, worse bank to deal with. Financed my lemon 2014 jeep Cherokee and April 18th it was salvaged. My score was 639 but they refused to refinance me for a car, and reported to credit bureaus I owed the SUV. Gap was never offered by ***** nor bank( said N/A) After that DR. put me on short term disability =7/09/19 as part time. Now, mind you I called m went to bank approx 5 xs and was denied any type of arrangement on the balance due. B4 disability yes, but after NONE.. between the time all Paperwork was done, by HR, BANK, *****..Disability, I had to pay Bill's and had NSF fees n balance. Well, I worked part time for 2 weeks, and this credit union wo notice or my authorization decided to take the $320 I had for food, my 5 dogs, and close my account. I don't recommend you to do any dealings with them. From the start of account ,they were making mistakes and did they notify me? Not until I question my account!! I hot a sorry, fixed.. I paid all the suv on time, and now they placed a permanent negative report on my credit. Every other account I owed outside of this bank has made arrangements to get me back on track with payments I can do until paid in full. EXCEPT FIRST MARK CREDIT UNION! Guess, they now put themselves at the End of the line to get me to pay the balance? After all, the credit bureaus report stats there approx 10 years? That's how long it will take to pay balance now. BEWARE, unknowledge Employees on customer service. Or actual job duties n options to provide members.????????????????????????????

Marian Holdsworth on Facebook

10 months ago

Gladis is one spectacular teller!!! Can state enough how quickly and efficiently she helped me with a replacement debit card when I was trying to get out of town! FMCU headquarters you rock!

Business Response:

Hello Ms. Holdsworth, It’s great to hear of the excellent service you received in getting your replacement debit card. Have a great trip as you head out of town and thank you for the recommendation! We appreciate your membership!