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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
2023 Gold Canyon Dr, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Keilah P is AMAZING! She was quick to respond to questions I had. The application, paperwork and funding process was smooth and easy! Keilah gave me different options on how to drop off paperwork for the loan. She’s a great asset to Firstmark! Will definitely be working with Keilah in the future for any financial needs :)
Business response:
Hi Crystal, We're absolutely delighted to hear about your great experience with Keilah! The service she provided showcases the dedication to our members. Thank you for choosing Firstmark for your financial needs. We look forward to continuing to serve you in the future! Best, Firstmark Credit Union
Great simlpe and fast
Business response:
Hello Michael, We are pleased to hear your service was effortless! We look forward to your continued membership. Thank you for the review! Best, Firstmark Credit Union
Ms Christene Sanchez was very helpful in assisting me. She was patient in answering my questions and gave information that was easily understood.
Business response:
Hello Guia, We are happy to hear about Christene's exceptional service and clear communication. She and the New Braunfels team are dedicated to delivering outstanding service to its members. Thank you for sharing your kind review! Best, Firstmark Credit Union
EXCELLENT.Associate was Concerned abt the situation, knowledgable to slove and Provided additional info to proceed inorder to prevent other adverse financial issues. Most helpful.
Business response:
Hi June, It's exciting to hear about your excellent experience! Thank you for sharing our associate's knowledge and helpfulness in preventing financial issues. We're glad our team member was able to show genuine concern for your situation and provide additional information to help you avoid potential adverse financial problems. Our goal is to provide knowledgeable and proactive assistance to our members. Best, Firstmark Credit Union
Maria was so professional and cooperative that we felt right at home. First Mark Credit Union will be my go to Financial Institution! Easy parking and Drive Through! Thank you, Dr. Phil Spears 🤠
Business response:
Hello, Dr. Spears. We are pleased to hear that Maria made you feel at home and that you enjoyed the overall experience at our Alamo Ranch location. We look forward to being your go-to credit union! Thank you for choosing us! Best, Firstmark Credit Union
I have to admit that most of my interactions with the FMCU team had been positive and productive, but this last interaction was not quite that. The Representative Ashley didn’t quite meet that expectation in my opinion, she appeared to be tired and not quite alert. My most serious concern was when she pulled my credit and she reported to me that it was at a zero!! I mentioned to her that I had never heard that before and that online at FMC my credit score was at least an 800!. She mentioned that it was an Equifax issue and... read more
Business response:
Hi Mark, We take all feedback seriously and appreciate you sharing your experience with us. We sincerely apologize for the confusion regarding your credit report and the initial service. We understand how concerning it must have been to hear incorrect information about your credit score. We're glad our manager was able to step in, resolve the issue, and provide a clear explanation of what happened. Thanks for your patience during this process. If you have any further questions or concerns, please don't hesitate to cont... read more
Good thank
Business response:
Hello Carlos, We appreciate your review. Thank you for choosing us, and look forward to assisting you in the future. Best, Firstmark Credit Union
Tienen un muy buen Servicio’ al Cliente y sobre todo La me hablaron en mi idioma grasias first mark por su excellente atencion
Business response:
Hola María, Agradecemos que te hayas tomado el tiempo de compartir tu experiencia. Nos alegra que nuestro equipo te haya brindado un excelente servicio en español y te agradecemos tu membresía. Saludos cordiales, Firstmark Credit Union
Fantastic very well. Done
Business response:
Hello Omar, We are grateful for your five-star review! Your satisfaction with our service is key, and we are happy that we meet your needs. Best, Firstmark Credit Union
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.5 star rating with 5,134 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open tomorrow at 9:00 a.m.