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Firstmark Credit Union

4.6
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About this business

In 1932, ten teachers signed a charter to begin San Antonio Teachers Credit Union and served members from the original location at Fox Tech High School. Firstmark has grown the initial $475 investment to almost 100,000 members and over $1 billion in assets and continues to advance a legacy of helping members live out the highest vision for themselves. Today, the Firstmark Foundation, a 501(c)(3) Public Charity, exists to make a tangible, positive impact in the education community through the collective support of the members... read more

Location details

P.O. Box 701650, San Antonio, TX, 78270, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.61,325 reviews
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Francisco Z.'s profile image
Francisco Z. 
on Birdeye

2 years ago

The best service and professional attitude you guys always make my day. 

Business response:

You're too kind, Francisco. Thank you for your review and for being a Firstmark Credit Union member! 

David B.'s profile image
David B. 
on Birdeye

2 years ago

Wendy was very helpful,walked me thru the whole process!I definitely felt like I had someone on my side!!! 

Business response:

Hi, David. It's great to hear Wendy provided you with exceptional service! We appreciate you taking the time to leave us a review. Thank you for your membership with Firstmark Credit Union.  

Maria E.'s profile image
Maria E. 
on Birdeye

2 years ago

After the 🥶 , Covid 19 death, and so much more, we had more plumbing repairs than I can enumerate. We tried to handle it by priorities. Firstmark FCU was heaven sent. They were great. 

Business response:

Hello, Maria. We are grateful we were able to assist you and your family during this difficult time. Thank you for your heartfelt review and for trusting Firstmark Credit Union with your financial needs. 

Roland C.'s profile image
Roland C. 
on Birdeye

2 years ago

Member service stayed in constant contact with me throughout my application process. Thank you once again. 

Business response:

Hi, Roland. We appreciate your review and happy to hear about your experience throughout the application process. Thank you for choosing Firstmark Credit Union! 

Maria C.'s profile image
Maria C. 
on Birdeye

3 years ago

Excellent assisted by Alina 

Business response:

Hi, Maria. We really appreciate you taking the time to leave us a review! Thank you for choosing Firstmark Credit Union.  

Mario R.'s profile image
Mario R. 
on Birdeye

3 years ago

Melina Crenshaw, Senior Member Service Specialist at Gulfdale location, is first-class at customer service! I had a challenging need and she did not hesitate. She took charge and made things happen. She cares and that means a lot! We need more people like Melina! Melina makes FirstMark even better! She deserves a big shout out and should be commended for her hard work! 

Business response:

We appreciate your feedback and review of the service provided to you by Melina! We made sure to share this with her and the leaders within the credit union. Thank you for choosing Firstmark Credit Union for your banking needs! 

Rueben M P.'s profile image
Rueben M P. 
on Birdeye

3 years ago

Needed to transfer money from a CD to an account. I was pleased with the excellent customer service by member service representative Criselda. She was very professional and knowledgeable of what I needed to do. She deserves a gold star and A+. Thank you Firstmark...... 

Business response:

Hello, Rueben. What an awesome review! It’s great to hear of the level of service, Criselda provided you on your recent visit. We will be sure to share the A+ she received! Thank you for your membership with Firstmark Credit Union. 

Suzy B.'s profile image
Suzy B. 
on Birdeye

3 years ago

Been a member for years now. Always appreciate the great, friendly service! Savannah at Huebner and Babcock branch has been my favorite go-to person for a long time. Always a big cheery smile, genuine bear hug and super helpful attitude. Haven't been in since before C19 and I certainly miss coming in! THANK YOU, FMCU!! 

Business response:

Hi, Suzy. We are grateful to hear of your many years of membership. As our lobbies have reopened, we look forward to seeing you more often! Your genuine review and feedback are much appreciated. Thank you for being a Firstmark Credit Union member.  

Rueben M P.'s profile image
Rueben M P. 
on Birdeye

3 years ago

One of my online accounts keeping disabling me so I am unable to get into both online accounts. This is the second time withing a week it has happened. The good news is those that provide assistance via the telephone. This morning I was assisted by Annbelle who had the patience to work with me, extremely patient, professional, and provided excellent service to take of the problem I was dealing with. Most of my transactions have been online and service representatives as Annbelle was extremely helpful when I need assista... read more

Business response:

Hello, Rueben. It's great to hear from you again, and glad you experienced helpful service from Annabelle! We made sure to give her kudos for the 5-star service she provided to you. Thank you for your review and feedback of Firstmark Credit Union.  

Frequently asked questions about Firstmark Credit Union

How is Firstmark Credit Union rated?

Firstmark Credit Union has a 4.6 star rating with 1,325 reviews. 

When is Firstmark Credit Union open?

Firstmark Credit Union is open now. It will close at 5:00 p.m.  

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