Firstmark Credit Union

3.9

★★

549 reviews

|Finance|San Antonio, TX 78270

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3.9

★★

549 reviews

5★290

4★56

3★28

2★26

1★94

55 reviews have no rating

297 Reviews3.9Facebook
222 Reviews3.7Google
15 Reviews4.7BirdEye
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Matthew Cash on Facebook

3 months ago

The worst banking establishment with which I have been associated. Modified my account number and supposedly notified me by mail. Not notified me of the new account number, notified me that it changed. Can you imagine writing a check using your original account number and then it changes? Fortunately, I found out when trying to do an electronic transfer into the account, which was rejected. When I called to find out why it was rejected, I was told the only way to know the new account number was to call in and ask, as it is not displayed online, nor on your statement. Again, the only way to know of the changed account number would be to call. This was according to the "help line." Seriously?!?! How can this place still be open for business?

Business Response:

Hello, Mr. Cash. I would like to have a member of our management team connect with you regarding your experience. What would be the best time to call you today? Please send me a DM with the best number to reach you at. -Donna

Annlee Pieher on Facebook

4 months ago

Horrible with members with credit cards. I’ve been trying to pay by balance down, not using my card. The lowered my limit 3 times in one year so that it would look like my card was maxed out. This makes my credit look bad. Paid $300 in January when my minimum amount due is $25, only to get a letter that my card would not be renewed. Makes no sense. I’m glad the other credit unions I bank with are not like this.

Business Response:

Hello, Ms. Pieher. We would like to speak with you about your credit card to discuss your experience. As a member, we want to provide you with the best member experience and look forward to clarifying the issues you have stated. Please direct message us with a good contact number and time to reach you. Thank you.

Miguel C. on BirdEye

★★

4 months ago

Tellers were real friendly and had a great customer service .

Business Response:

Hi, Miguel. It's great to hear about your recent experience at our Zarzamora location! Thank you for being a member of Firstmark Credit Union.

Salvator R. on BirdEye

★★

4 months ago

Great. Service. Thanks

Business Response:

Hello, Salvator. Thank you for the five-star review! We look forward to your continued membership with Firstmark Credit Union.

Richard Vara on Facebook

4 months ago

GREAT SERVICE AND EMPLOYEE ARE VERY FRIENDLY.

Business Response:

Good afternoon, Mr. Vara. We are glad to hear you received great service at Zarzamora. Thank you for your recommendation and your membership!

Marc Rodriguez on Facebook

4 months ago

Great service nice people were very helpful in creating An account

Business Response:

Hello, Mr. Rodriguez! It's awesome to hear about the great service you received when opening your account. Thank you for the recommendation! We look forward to your membership with Firstmark Credit Union.

Linda Richardson on Facebook

4 months ago

Everyone is always friendly and willing to help. You are always greeted with a smile.

Business Response:

Hi, Ms. Richardson. We appreciate the great recommendation! Our Gold Canyon staff does an amazing job assisting our members. Thank you for being a Firstmark Credit Union member!

Roderick J. on BirdEye

★★

5 months ago

Sergio was excellent.

Business Response:

Hi, Mr. Jackson. Thank you for the review. It’s great to hear that Sergio provided you with excellent service. We appreciate you being a Firstmark Credit Union member!

Peggy OBerry on Facebook

5 months ago

The representative was very quick and efficient! I really like banking at Firstmark!!

Business Response:

Hi, Ms. OBerry! Thank you for your review. It’s great to hear of the service you received. We look forward to your continued membership with Firstmark Credit Union.