Firstmark Credit Union

Business response:

Hola Juan, ¡Muchas gracias por tu revisión! Nos alegra saber que apreció la atención personalizada y que pudimos comunicarnos de manera efectiva en su idioma. Brindar un servicio claro y comprensible es esencial para nosotros y nos alegra poder cumplir con sus expectativas. Gracias de nuevo por sus amables palabras. ¡Esperamos poder ayudarle nuevamente en el futuro! Atentamente, Firstmark Credit Union 

Business response:

Hi Octavio, Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with us and that you found our service efficient and convenient. Providing excellent customer service and ensuring a smooth process are top priorities for us, so your comments mean a lot. We look forward to serving you again in the future! Sincerely, Firstmark Credit Union 

Business response:

Hi Dennis, Thank you for your review! We're glad to hear that you found our service professional and our staff polite. Providing a positive experience is important to us, and we appreciate your feedback. We appreciate your recommendation and look forward to serving you again. Best, Firstmark Credit Union 

Business response:

Hi Betty, Thank you so much for your wonderful review! We're thrilled to hear that you had a prompt and positive experience with us. Providing courteous and knowledgeable service is a top priority, and we're glad that our team members met your expectations. We appreciate your feedback and look forward to continuing to provide you with excellent service. Best, Firstmark Credit Union 

Business response:

Hi Aleijia, Thank you so much for your kind words! We're thrilled to hear that you received exceptional service and wonderful customer support. Providing a positive experience is what we strive for, and we're delighted that we could meet your expectations. Your feedback means a lot to us. If there's anything else we can assist you with, please feel free to reach out. We appreciate your membership and look forward to serving you again in the future! Best, Firstmark Credit Union 

Business response:

Hi Stella, Thank you for your kind feedback! We're thrilled to hear you had a great experience with our customer service. We look forward to serving you again in the future! Best, Firstmark Credit Union 

Business response:

Hi Selena, Thank you so much for your wonderful review! We're thrilled to hear that opening a CD with us was a smooth and efficient process for you. Providing excellent service is a top priority for us, and we're glad our staff was helpful and courteous during your visit. It's always a pleasure to hear that our members are satisfied with their banking experience. We truly appreciate your trust and loyalty to Firstmark. If you have any further questions or need assistance in the future, please don't hesitate to reach out... read more

Business response:

Hi Miguel, Thank you for sharing your positive experience with Jessica! We're thrilled to hear that she provided excellent service and made your visit enjoyable. At Firstmark, we strive to create a welcoming and personalized experience for all our members, and it sounds like Jessica exemplified that commitment during the opening of your money market account. We appreciate your feedback and look forward to continuing to serve you. Best, Firstmark Credit Union 

Business response:

Hi Cynthia, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Providing excellent service and being helpful are top priorities for us at Firstmark, and we're glad we could meet your expectations. We appreciate your feedback and look forward to serving you again in the future! Best, Firstmark Credit Union