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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
2023 Gold Canyon Dr, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’ve had such a great experience with dealing with all the staff members at First Mark Credit Union. I want to say thank you to everyone who helped me through my loan process. Truly well done.
Business response:
Hi Beatriz, Thank you so much for taking the time to share your wonderful experience with us. We truly appreciate your kind words and are thrilled to hear that our staff members provided you with exceptional service during your loan process. At Firstmark, we strive to provide our members with the best possible financial solutions and outstanding customer service. It is always our pleasure to assist you and help make your banking experience a positive one. Thank you again for choosing Firstmark, and we look forward to ser... read more
Service and information was great. It was smooth and easy, the representative was very professional and informative.
Business response:
Hi Linda, Thank you for taking the time to share your positive experience. We are thrilled to hear that our service and information exceeded your expectations. It's great to know that our representative provided smooth and easy assistance while maintaining professionalism and being informative. We appreciate your feedback and look forward to serving you in the future. Best regards, Firstmark Credit Union
Great help from Cindy. Helped with transferring from account and opening a new one. Answered questions clearly.
Business response:
Hi Eugene, Thank you for taking the time to leave us a positive review! We're delighted to hear that Cindy provided you with great assistance during your visit. It's always our goal to provide exceptional service and make banking as seamless as possible. Thank you again for your positive feedback, and we look forward to serving you in the future! Best, Firstmark Credit Union
Was outstanding.Mrs Ward was very professional and had all the answers I needed..
Business response:
Hi Douglas, Thank you for taking the time to leave such a positive review about your experience with Mrs. Ward. We're thrilled to hear that she provided outstanding service and answered all of your questions. We truly appreciate your feedback and look forward to serving you again. Best, Firstmark Credit Union
The lady I worked with was very friendly and knowledgeable, She made me feel very comfortable in knowing she would take care of my financial request today
Business response:
Hi Carol, Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that our staff provided you with exceptional service and made you feel comfortable throughout your visit. At Firstmark, we strive to create a friendly and knowledgeable environment for our members, so it's rewarding to know that we met your expectations. Thank you again for choosing Firstmark. We sincerely appreciate your kind words and your support. Best, Firstmark Credit Union
My experience with your credit Union was very pleasant and very professional. It all went smoothly. The whole process in obtaining my loan was easier than I could have imagined. Thank you.
Business response:
Hi Beatriz, Thank you so much for taking the time to share your wonderful experience with Firstmark. We're delighted to hear that you had a pleasant and professional experience with us and that obtaining your loan was easier than you expected. Your satisfaction is our top priority, and we are thrilled that we could exceed your expectations. We look forward to serving you again in the future. Thank you once again for choosing Firstmark. We truly appreciate your support and trust! Best regards, Firstmark Credit Union
Sonia Montenegro was very helpful about setting up beneficiaries for my account and gave us information about benefits of CDs and assisted us with advice about opening one.
Business response:
Hi Margarita, Thank you so much for taking the time to share your wonderful experience at Firstmark! We sincerely appreciate your feedback and are delighted to hear that Sonia provided excellent assistance to you in setting up beneficiaries for your account and guiding you through the benefits of CDs. At Firstmark, we strive to provide the highest level of customer service, and it's always rewarding to hear when our team members exceed expectations. We look forward to assisting you again in the future. Best, Firstmark Cr... read more
I was going through the application process of getting a car loan. This would be my second time with Firstmark. The process for me was a bit lengthy,l this second time around, but it was out of our control since the car was being purchased through a dealership from another family friend who was the original buyer. Even with that, Firstmark was there every step of the way to ensure the process went as smooth as possible.
Business response:
Hi Stephanie, Thank you for taking the time to share your positive experience with Firstmark! We appreciate your loyalty as a member and are pleased to hear that our team was able to assist you throughout the auto loan application process, even with the additional complexities involved. At Firstmark, we strive to provide exceptional service and ensure a smooth experience for our members. Thank you again for choosing Firstmark. We value your support and look forward to serving you in the future! Best, Firstmark Credit Unio... read more
Marvelous! Informative, helpful, knowledgeable, and friendly.
Business response:
Hi Lillian, Thank you for taking the time to share your review of Firstmark. We're thrilled to hear that our team was informative, helpful, knowledgeable, and friendly during your experience with us. We strive to provide exceptional service and ensure that our members feel supported. Your positive feedback encourages us to continue delivering outstanding assistance and financial guidance to all our valued members. Thank you once again for choosing Firstmark! Best regards, Firstmark Credit Union
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.5 star rating with 5,883 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open at 9:00 a.m.