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Firstmark Credit Union

5.0
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About this business

In 1932, ten teachers signed a charter to begin San Antonio Teachers Credit Union and served members from the original location at Fox Tech High School. Firstmark has grown the initial $475 investment to almost 100,000 members and over $1 billion in assets and continues to advance a legacy of helping members live out the highest vision for themselves. Today, the Firstmark Foundation, a 501(c)(3) Public Charity, exists to make a tangible, positive impact in the education community through the collective support of the members... read more

Location details

2023 Gold Canyon Dr., San Antonio, TX, 78232, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 4:00 p.m.
SunClosed
5.0452 reviews
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Reynaldo Z.'s profile image
Reynaldo Z. 
on Birdeye

6 months ago

Great customer service!!! Very professional staff always keeping me informed about my loan process. 

Business response:

Hi Reynaldo, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our team. We strive to provide a helpful and knowledgeable personal banking experience to all our members. We value your membership and look forward to assisting you again in the future. Sincerely, Firstmark Credit Union 

Cynthia R.'s profile image
Cynthia R. 
on Birdeye

6 months ago

Very helpful 

Business response:

Hi Cynthia, Thank you for your positive review! We're glad to hear that our team was able to assist you and provide helpful service. Sincerely, Firstmark Credit Union 

Roger M.'s profile image
Roger M. 
on Birdeye

7 months ago

I first spoke to Nicole who helped staighten out an overpayment I had made. She was very patient and helpful. When my problem was resolved she transferred me at my request to Ashley, who helped me with setting up a CD. Both did a wonderful job helping me. 

Business response:

Hi Roger! Thank you for taking the time to leave us a positive review! We are glad to hear that you had a positive experience with our team and were able to resolve your issues. We appreciate your feedback and look forward to serving you in the future. Best, Firstmark Credit Union 

Jane K.'s profile image
Jane K. 
on Birdeye

7 months ago

It is a pleasure to speak with your interested and knowledgeable representatives at First Mark. I have not encountered any problems since I opened my account and the service I've received is sometimes a rarity in today's world. Thank you! 

Business response:

Hi Jane, Thank you very much for your feedback! Providing excellent service is our top priority, and we are so glad to hear that you have had a positive experience with our knowledgeable team members. We truly value your membership, and we hope that you will continue to be a loyal Firstmark member for many years to come! Best, Firstmark Credit Union 

Gracie P.'s profile image
Gracie P. 
on Birdeye

7 months ago

It was very pleasant experience 

Business response:

Hi Gracie, Thank you for your positive feedback! We're glad to hear that you had a pleasant experience with us. We appreciate your membership! Best, Firstmark Credit Union  

Denise P.'s profile image
Denise P. 
on Birdeye

8 months ago

Great experience. She was very professional the whole time we were on the phone. She answered all my questions quickly. If she couldn't help me, she would connect me right away to the department that could answer my questions. 

Business response:

Hi Denise, Thank you for your positive feedback. We're delighted to hear that you had a great experience with our Firstmark team. Providing professional and efficient service is our top priority, and we're glad we could address all your questions promptly. We appreciate your trust in us, and we look forward to assisting you in the future. Best, Firstmark Credit Union 

Norma K.'s profile image
Norma K. 
on Birdeye

8 months ago

The person I spoke with was very pleasant, knowledgeable, helpful and did a great job walking me through getting my first CD. 

Business response:

Hi Norma, We are thrilled to hear that you had a positive experience with our Firstmark team member! We pride ourselves on providing excellent service and making the process as smooth as possible for our members. Thank you for choosing us for your first CD. We appreciate your membership! Best, Firstmark Credit Union 

Alberto A.'s profile image
Alberto A. 
on Birdeye

8 months ago

The whole lending process was a breeze. Everyone from the call center to the tellers & loan officer were friendly, fast, & efficient. 

Business response:

Hi Alberto, Thank you for your positive feedback! We're thrilled to hear that your lending experience with Firstmark was a breeze. Our team takes pride in providing friendly, fast, and efficient service to our members. Thank you for your membership! Sincerely, Firstmark Credit Union  

James H.'s profile image
James H. 
on Birdeye

8 months ago

It is always hard to communicate when you can’t see the other person’s face, but your representative was excellent. Patience is just what was needed and they had plenty. 

Business response:

Hi James, Thank you for your positive feedback. We're glad to hear that our representative provided excellent service and demonstrated patience during your interaction. We look forward to assisting you again in the future! Best, Firstmark Credit Union  

Frequently asked questions about Firstmark Credit Union

How is Firstmark Credit Union rated?

Firstmark Credit Union has a 5 star rating with 452 reviews. 

When is Firstmark Credit Union open?

Firstmark Credit Union is closed now. It will open tomorrow at 8:00 a.m. 

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