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Folsom Dog Resort & Training Center
- Pet Boarding
- Folsom, CA
About this business
Location details
120 Blue Ravine Rd., Folsom, CA, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
We had our 1 year old dog stay here during the 4th of July weekend and was pleased on how well he did. When we called they explained that the base package is just for boarding and you can add on different levels of activities and snacks. We decided on a package with outdoor water-time play sessions since our dog loves water and it was summer time. It was a great feature because the water area was very large and offered something different than a normal caged area. They mentioned that when we pick him up he may be very tired ... read more
Can't keep me from speaking up!! DONT DELETE. Take this company DOWNNN !!! They do not care about you or your pets !!!! RUNNNN
Don't waste your money. I spent thousands on a dog and thousands on a training program, only to have unsuccessful very basic request for results. The trainers there call themselves professionals but they are anything but that. The head trainer Mike talks and knows everything dog, but he could use a lesson from a dog in listening. He put me in tears when I reached out for help multiple times and laughed at me. Never helpful with the dog. I'm so sad to lose my dog, I wish I never found Folsom Dog Resort. Look elsewhere if you ... read more
Business response:
Hi Lucy, we greatly appreciate your feedback regarding our training programs. We are sorry that you were unable to make it to the follow up lessons in order to upkeep Blue's training and prevent the re-homing. We are sad to hear it had to end that way. As far as the feedback about the communication we are definitely working with our team to promote a better customer service experience. If you have anymore feedback for us or need anything from us please give us a call as we have left a few messages and haven't heard back. Tha... read more
I purchased 30 credits back in June 2024. I was specifically told they do not expire (I confirmed multiple times on different occasions because it was a great deal). I have only used two credits due to my dog having some leg issues so she can't really do outside when it's cold and I just had some life stuff happening so I didn't have time to take her to daycare. I didn't think that was a problem since my credits "never expire." Fast forward to yesterday 2/26/25... I get an invoice saying all my credits are deleted. No notic... read more
Business response:
Hi Kellie, I am so sorry for the lack of communication regarding these packages. The New Dog 30 Pack was supposed to be a way for new clients to test us out for a month and see how your dog enjoys it. When this promotion was released we were informed incorrectly about the duration of these packages. After the year, we went through to all those clients who purchased the package while we were promoting it incorrectly and had to get those closed out and give them an additional month to use those credits as intended. Our team wa... read more
We boarded our two dogs for a week. First time at this facility; I trusted the reviews of the business. Big mistake. The 11 year old couldn't even walk when we picked them up at 12:30 pm on a Sunday. it was a zoo, many people waiting. The worker came to get us because he couldn't walk and said, "He always does this to me." He literally had to be lifted by the hips to get him out of there. And, he had what looked like pressure injuries on all 4 of his legs. At least 6 staff were in the back standing around laughing and jo... read more
Business response:
Hi Kathryn, I left a voicemail trying to reach you to discuss your boys' stay, but haven't heard back yet. I have since talked to my staff about what needs to be reported to a supervisor regarding any changes in the dogs behavior, mobility, or other health concerns as well as training our back of house staff more thoroughly on customer service and how to interact with our pet parents. I have also informed all our lodging staff that senior dogs, who do not come in with bedding, should be getting additional blankets in their r... read more
I took my pup in for her free trial today. I'm a first time dog owner and was nervous about leaving her, but she is super friendly and is such a love bug so I didn't think she would have any issues. The lady who took her initially was great and even sent me a photo of my dog before she had to leave for the day. She said I would get another update later, but never did. Watching the camera, I saw her in a corner alone and ignored when she tried to get attention from the person supervising. When I went to pick her up, she compl... read more
Business response:
Hi Maninder, thank you so much for your feedback and for taking the time to speak with me on the phone today. I am so sorry about your experience with us and we will use all your feedback to improve going forward.
Please beware of boarding your pet here. I left my service animal here for a 5 day stay/training with the social dog upgrades. I left prepared food as well as toys meds ect, which was lost and not returned including the narcotics. I also had my dog go thru a full checkup/bloodwork the day before boarding so you can imagine my horror when I picked him up and he had lost 11 pounds, had diarrhea, was throwing up and was in bad shape, he was very very sick I took him to vet as soon as they were available. He tested positive for ... read more
I received the check they promised. But will not come back. It should have not happened in the first place.
Business response:
Hi Jose, thank you so much for your review! I am so sorry to hear about your experience and take this feedback very seriously. There are clearly areas where we can improve so I will be reaching out to you today to further discuss your concerns. I look forward to speaking with you!
We have been using Folsom Dog Resort for a few years but lately the service has gone downhill and the prices have gone way up. Our last visit 2 of our dogs were not fed one of their meals? And they had NO explanation as to why. Plus they gave us someone else's dog bag with their food. In addition, their scheduled baths were 2 hours late which we had to wait and there was no notice to us that they were running behind schedule. We ended up taking our 3 dogs home wet!! So unorganized. Then there was the bill, they over c... read more
Business response:
Hi Linda, We greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
Frequently asked questions about Folsom Dog Resort & Training Center
How is Folsom Dog Resort & Training Center rated?
Folsom Dog Resort & Training Center has a 4.4 star rating with 1,049 reviews.
When is Folsom Dog Resort & Training Center open?
Folsom Dog Resort & Training Center is closed now. It will open at 9:00 a.m.