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Gene Juarez Salon & Spa - Alderwood
- Hair Salons
- Lynnwood, WA
About this business
Location details
3000 184th St SW Ste 932, Suite 932, Lynnwood, WA, 98037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 7:00 p.m. | |
| Sun | 09:00 a.m. to 7:00 p.m. |
I came here for the first time yesterday on the recommendation of several friends. My stylist was very friendly and seemed knowledgeable. I had about 12"'cut off of my hair and am very happy with the style but the only issue is that it was cut crooked. One side was longer than the other and the back had several uneven spots. It's frustrating to pay full price and not get the blow dry but also have to come home and fix it. I will give Gene Juarez another try but will probably wait until blow drying and styling is available.
Business response:
Dear Leah, I apologize that the haircut was not the quality service it should have been and this is not typical of the services we provide at Gene Juarez Salons. We are more than happy to provide a complimentary redo haircut. Please call me at 425-748-1462 or email colleens@genejuarez.com and I can assist you. Sincerely, Colleen
This was my first time ever at this salon, I called to book an appointment and they were able to accommodate me the next day. I went in for a haircut and had the pleasure of having Renee cut my hair. She listened to what I wanted and did exactly that and more! I am very pleased with my haircut and will come back for any future haircuts here. THANK YOU RENEE!! The salon was very clean and everyone was wearing a mask which made me feel really safe!!
Business response:
Dear Marisa, Thank you so much for your kind words about our Alderwood location! We are ecstatic you had a great experience with us and that you had an amazing cut with Renee - we are truly lucky to have her. Your safety and service to you are our top priorities. Your review is much appreciated and we can't wait to see you again!
Spur of the moment, last 10 minutes of work, so I decided to go to Gene Juarez for a long overdue hair cut (4 years overdue) Walked in and was greeted right away, as this was a last minute decision, I did not make an appointment but was told I could be seen @ 4pm (20 min wait) so I said yes! Mason did an AMAZING job in giving me exactly what I wanted!! To keep my length but get rid of my ends and add some style! Mason accomplished it and I will be returning every 4 MONTHS* (not years) Before picture is me in the blue s... read more
Business response:
Dear Christine, A sincere thank you for leaving feedback on our Alderwood salon and for your kind words about us and Mason. We are so happy you experienced the customer service that we strive to give and that we made a lasting impression! Thank you for taking the time to leave this review and we can't wait to see you back in the next four months :)
I have went to Gene Juarez off and on for 20+ years. It's all about finding the artists that understands your style and what you want and expect. I absolutely love Thaleena for my hair cuts and Gabriel for my color both are fabulous.
Business response:
Dear Shannon, A sincere thank you for leaving feedback on our Alderwood location and for your kind words about our staff. We are lucky to have both Thaleena and Gabriel. We are thrilled you have found the artists that understand your style! The time you took to leave this review is much appreciated and we hope to see you back again!
I've had mixed experiences at this location and have learned a lot from coming here. I come here every 6 months to treat myself to a hair cut and flat iron. I have thick curly 4C grade hair. I've learned over time that not every stylist has experience with my type of hair, and because of that I've experienced various levels of quality when it comes to the final result of how my hair turns out. The most frustrating thing is that the salon does not ask anything about your hair type when booking your appointment. I now only req... read more
Business response:
Hi Anaya, I will talk to Kentron and have him make some personal recommendations for a replacement artist if he is unavailable. I will add this information to your file so that you will be assured you are scheduling with an artist who will take very good care of you. Sincerely, Colleen
I have seen both Vjollca and Harlowe and would give them each 5 stars for their haircuts. They are both very talented. I have also had a facial with skin-therapist Helena and that was enjoyable. However, the reason for the 2 missing stars is because every time I have called this salon, the customer service has been very poor. The representatives always struggle so much to respond to my basic questions regarding services, that I always think they just got hired. More importantly, the salon itself is very out-dated. The Belle... read more
Business response:
Dear Guest, Thank you for sharing your concerns and please know we are close to finalizing our lease negotiations with the Alderwood Mall on an upgraded Salon & Spa. This would be inspired by the Bravern design and also bring additional amenities to our Alderwood Mall location. We are 100% committed to delivering a new experience for our guests in the near future. Once we finalize our negotiations we will be announcing to all of our guests exactly what to expect and when. If I can assist you with anything in the future, plea... read more
I woke up yesterday morning and decided I wanted a big change with my hair. Booking online was easy and I was able to secure an appointment for the same day. This was my first visit with Charise, and I strongly feel I have found my go-to gal. Charise was incredibly attentive and kind, and when I told her I wanted to chop my long hair into a blunt cut at my collar bone, she was excited and reassured my vision with nothing but positivity! We enjoyed some incredible conversation and I left feeling like a new woman; just in ti... read more
Business response:
Dear Allegra, Thank you for leaving us feedback on our Alderwood salon! We are thrilled you had a great appointment with Charise - our team is lucky to have such a talented stylist. We appreciate the time you took to leave feedback and we will make sure that Charise sees this review! Have a great time in Australia, and we look forward to seeing you when you get back!
I just got my haircut from Charise and I absoluty love it. She was so nice and attentive to the way I wanted my hair styled. Can't wait to see her again. Carol
Business response:
Dear Russ & Carol, Thank you for leaving feedback on our Alderwood salon. We appreciate your kind words about Charise - we are truly lucky to have her. Customer service is our number one priority, so we are thrilled you had a great experience. Looking forward to your next visit!
Great service with Andy (Tyty), very clean place and nice staffs, will come back for sure. Recommended
Business response:
Dear Thu, Thank you for sharing your review! We're so happy to hear about your visit with Andy at our Alderwood salon and your feedback regarding the staff and salon cleanliness. We always strive to provide a welcoming atmosphere for our guests and appreciate your kind words. We hope to see you back again soon! Sincerely, Lauren
Frequently asked questions about Gene Juarez Salon & Spa - Alderwood
How is Gene Juarez Salon & Spa - Alderwood rated?
Gene Juarez Salon & Spa - Alderwood has a 3.7 star rating with 841 reviews.
When is Gene Juarez Salon & Spa - Alderwood open?
Gene Juarez Salon & Spa - Alderwood is closed now. It will open at 9:00 a.m.