Gentle Dental Hayward

Sheila M. 

on Yelp

5 months ago

I went in person to update my insurance and get an appointment set up lady in the front couldn't help me & went to get someone else unfortunately no one came because they were "busy" when I can hear their conversation in the back laughing and gossiping. She told me to call the number on the card tomorrow and they will help me. When I called I was put on hold after holding for 10 minutes I just decided to hang up. 

Yvonne F. 

on Yelp

6 months ago

I lost a filling in one of my front teeth. It chipped , I made an appointment and went in. I registered and asked for what the charge will be to put a temporary filling on that day. She told me it was 121. They did exrays I went to the front desk. They told me I had to it down half the cost of the procedure. $980.00 the charge was over 2000.00 all together. I had to commit to have all the work done for the tooth in that office only and I had to pay before . After being yelled at by the office manager for 20 mins she was es... read more

Lan L. 

on Yelp

7 months ago

Very disappointed with the customer service at this dental office. The staff was not friendly and seemed impatient when answering questions. Communication was poor, and I felt like my concerns were not taken seriously. It made the whole experience uncomfortable 

Lucy H. 

on Yelp

7 months ago

I've taken my son here on multiple occasions and it has been the worst experiences ever. Staff member are rude and condescending. They yell and treat you like you are garbage. Pediatrician dentist yelled at my son while doing a procedure. Never will I ever go back here and I do not recommend them at all. Go at your own risk. 

Maria R. 

on Yelp

7 months ago

Stay away, communication at this place is bad and they waste your time, try taking my daughter here and they said one and then switched up.. completely wasted our time, when we could have made other plans 

Chanda H. 

on Yelp

10 months ago

It was going to be my first time here and a day before the appointment they said I had to reschedule my appointment to an earlier time so I agreed. On the actual day of appointment they wanted another reschedule and I couldn't. Also, They said my insurance only covers for x-rays every 5 years so it won't cover the cost for the visit. And that's a straight up lie because I have changed dentist quite a few times within the last 5 years and they have covered for it every single time. At first they wanted to charge me $91 and wh... read more

Annette M. 

on Yelp

11 months ago

Reschedules appointments without patient consents , rude staff and horrible customer service. Unbelievable that this business is still running and open. 

Rachel G. 

on Yelp

a year ago

This place is dirty, unkempt, and feels scammy. Dentists will try to upsell you on procedures you don't need. Go anywhere else but here. 

Sonia S. 

on Yelp

a year ago

I wouldn't suggest this dental service. I went to both Sunnyvale location and Hayward . I didn't have the best experience. The extra cost they try to add on your for minor things. They double book me and said I was early when I got appointment notification for 8 not 10. They want me pay more money on top of what was already told I needed. I came for pain in my tooth. I just didn't like my experience at all. I also feel like the dentist it self has dentist who are only able to do something where they will give you a referral ... read more