Gentle Dental Hayward

Scott 

on Yelp

3 weeks ago

Awful, do not go there. I arrived 5 min. before the appt. went up to the reception desk, the lady told me sit down, will call me up later. 16 min. Later, called up to the reception desk. The lady wanted insurance, id , referral ,x-rays etc. I had e mailed the x rays & brought copies of referrals over a week before the appt. Then she wanted payment, gave her the care credit card. She tried to provide payment, stated it did not work. I told her there is $3800 on the card. She had the other lady at the reception put the card i... read more

Andy T. 

on Yelp

2 months ago

STAY AWAY!!! They took advantage of senior citizens for whom English is a second language. My elderly parents enrolled in DeltaUSA plan, and didn't realized they were assigned another dentist as their primary care. They made an appointment with Gentle Dental Hayward, who should have verified if they were the PCP before doing any procedure. Instead, they either failed to verify or willfully ignored it, and proceeded with treatment, and charged them over $1K out of pocket, for routine procedures that would've been mostly c... read more

Leonardo R. 

on Yelp

2 months ago

Front office had me on hold for 30+ mins, literally 5 minutes after opening I called to make an appointment. Do you really need that much time to get a team member on the phone? Falling extremely short here 

Jessica B. 

on Yelp

3 months ago

This place is horrible!!What started as a simple tooth extraction with local anesthesia turned into a medical emergency soon after!my loved one went in for the minor procedure and when I picked them up they were weak and extremely dizzy and almost fainted I had to call 911 to take them to emergency,mind you the appointment was at 11am and this ongoing symptom turned into an over night stay in the hospital for my loved one,they felt extremely dizzy,weak,faint,can barely walk or speak. I called the emergency after hour number ... read more

Jose H. 

on Yelp

3 months ago

Makayla, the girl that works the front when the orthodontist is there is amazing. She's always nice. She always helps me. she value everyone she always has a positive attitude no matter what that's one thing I've noticed every time I've come here with my daughter. This place is amazing for orthodontic work. On other hand I tried to take my daughter for a cleaning and they try to scam me with a $500 treatment plan for a preventative cleaning for my daughter. The office manager is rude and tells me I can go somewhere else. Her... read more

CJ B. 

on Yelp

3 months ago

These people are rude as hell. I've been coming here a couple times for my mom. The ladies who want to work, the front desk are strung out and really don't know what they're doing. And they think that they can just talk to anybody any kind of way. The doctors are not so bad but the people who work the front desk all need to be trained on customer service. 

Elizabeth L. 

on Yelp

4 months ago

I arrived for my appointment at 3:30 p.m. after receiving a confirmation text message this morning. The office was dark and the front door locked. I called the office multiple times and my call was sent to voicemail. I've had the appointment booked for weeks and left work early to try and get a broken tooth fixed. It is unprofessional to confirm an appointment with a client for a time when the office is apparently closed. The hours on Google state the office should still be open and my appointment was confirmed for 3:30 p.m.... read more

Latasha G. 

on Yelp

4 months ago

If I could give negative stars I would. Please be aware that this business is a SCAM. And they will hold your services hostage until you pay them more money. My last visit I paid everything in full and when I came back for a much needed exam, the hygienist stopped mid service (pulling my hair because she was in such a rush) and a manager came to tell me I owed an additional 500+ that needed to be paid on the spot. I was given two different stories as to why I had a balance, both lies. Please do not trust this place! 

T L. 

on Yelp

5 months ago

Avoid this Gentle Dental office. I am sad to write this as I liked the dentist, hygienist and a dental assistant I met there. Their office staff are, knowingly or not, breaking the law in refusing to provide copies of my records in order for me to share with the dentist I am choosing to give my business to instead of Gentle Dental. Gentle Dental also upcharges their patients significantly (i.e., in my case, they used a wrong billing code), because maybe they don't like the insurance reimbursements, or they don't have a train... read more