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Glyde

3.5

About this business

Location details

11 Vreeland Road, Florham Park, NJ, 07932, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.5907 reviews
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Jin M.'s profile image
Jin M. 
9 years ago

Horrible...stay away Keep declining my transaction for no reason. I have made one purchase and no returns. Tried different credit cards, but same result. Contacted customer service and they say it's an issue with the address. But the transaction does appear on my credit card, so glyde is the one doing the cancelation and not the credit card company. Stupid company with stupid customer service. 

Business response:

Hi Jin. I am very sorry to see the address issue. Can you respond here with the order number or full name on the account or in a private message here on SiteJabber? We can help see just what went wrong and correct so your order can go through. 

mike s.'s profile image
mike s. 
9 years ago

horrible and bizarre very bizarre, they suspend my account and cant fix it. i'm sure i entered everything correctly, but they respond saying nothing they can do .... so i'm somehow blacklisted?? i sent them the order information, so lets see what they do 

Business response:

Hi Mike. I am very sorry about the account hold. I can check to see what may have gone wrong with the order and open your account back up to try this transaction again. Can you tell me the order number here? Thanks and we apologize for the hassle. 

Ami R.'s profile image
Ami R. 
9 years ago

eBay is better... Basically what they do is offer you the smallest amount possible for a phone, then mail you a box and label to ship it in. I could have sold for a lot more on eBay and it wouldn't have taken as long. The box took over a week to arrive and then another week to get to the buyer. And I'm still unsure if I will get paid. I can see how easy it would be for something to go wrong for both buyers and sellers. Never again. 

Business response:

Hi Ami. I'm very sorry to hear about the shipping times in each case. Please rest assured that you are protected by Glyde's Transaction Policies and we will notify you about payment within 3 days of delivery to the buyer. We monitor the marketplace to ensure that it is reliable for buyers and sellers. If you have any questions about payment or how to withdraw your cash, please email us at service@glyde.com. 

Michael B.'s profile image
Michael B. 
9 years ago

Can't seem to get my money Sold two items. iPhone and iPad. During the process received incorrect emails. That was resolved. the was notified that my items sold. Now I have a "credit hold". No reponse from these idiots. STAY AWAY!!! 

Erica G.'s profile image
Erica G. 
9 years ago

Not sure if their business model works... Attempted to sell two iPhones with Glyde. One sale went through without a problem. The other... Got an email from them that the seller believed it to be a counterfeit (??) so was returning it. And proceeded to keep the phone for almost a week. Email-only communication with Glyde customer service was awful. Only one communication every 24hrs to solve the problem. No phone or chat option. They said the return delay was partially due to time it took to mail the return kit to the returni... read more

Shasta F.'s profile image
Shasta F. 
9 years ago

Do not recommend This is the second time I've used this cite. The first time I used Glyde there was a problem with processing and when I contacted them I had to pay ten more dollars than what they initially told me because by the time they processed everything the "sale was off". I went back to these guys because, despite that, their rates are lower than anywhere else. About ten minutes after purchasing my order I got an email saying my account was being put on hold for some reason. I had plenty of money in my account and ha... read more

Devin R.'s profile image
Devin R. 
9 years ago

Glyde Its bad service 

Mark L.'s profile image
Mark L. 
10 years ago

Use Glyde! My old iPhone 3 sat in a drawer for 2 years before I discovered Glyde. Other Re-sell sites made it clear they were not interested. I got a reasonable price and Glyde even sent me a pre-prepared shipping box. Too bad I did not know of Glyde 2 years ago. I mught have got double the price. 

R R.'s profile image
R R. 
10 years ago

Potential Credit Card Fraud and Identity Theft An account was opened on glyde.com in February, 2016 to purchase used iphone. The information required was my name, address, phone number, credit-card information including security code, date of birth, email address. The order was placed. Received confirmation of the purchase from glyde and my credit card company (MC) sent an email notice of the the purchase and that it had been approved. Minutes later, received an email stating that the purchase had been cancelled. In attempts... read more

Business response:

Hi R.R. I am so sorry to hear about the order not processing. We've followed up with you here via messages and we will release the hold on the account so that you can remove your information. I will also make sure your information is deleted after you have a chance to access the account. If there is anything else we can do, please let us know at service@glyde.com. Thanks again. 

Frequently asked questions about Glyde

How is Glyde rated?

Glyde has a 3.5 star rating with 907 reviews. 

When is Glyde open?

Glyde is closed now. It will open on Monday at 9:00 a.m.