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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Disappointed in advertised price vs F2F quote and a Disappointed in advertised price vs F2F quote and a number of hand-offs that did not allow continuity. Quoted price and mileage was no where near the advertised price. The focus was to get you to the facility and not to have alignment on expectations prior to making the trip.
Business response:
Hi MC. Thank you for the feedback, and I am very sorry you felt misled. Here at Grapevine Ford, we always want to do everything in our power to get our customers the best deal possible on their vehicle. We will be looking into your complaint further to address the issues you came across. We’d like to discuss your complaints and see if there’s anything we can do to address these concerns. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Was flawless. Was flawless. And very professional..I appreciated the entire transaction. Salesman was easy to work with..
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
The sales people were good but they dealership added The sales people were good but they dealership added ~$10,000 in addons to the out-the-door price making the advertised price a total farce.
Business response:
Thank you for taking the time to rate us. We're always striving to improve, and we'd like to hear more about your experience. To tell us more, you can contact our Customer Loyalty Director, at LoyaltyDirector@GrapevineFord.com.
Professional service and good communication all around on Professional service and good communication all around on a recall appointment, plus performed a checkup.
Business response:
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
I took my vehicle in for a recall and routine I took my vehicle in for a recall and routine maintenance. They were performed. The service department could not have done any better.
Business response:
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!
Very good experience with Grapevine Ford/Lincoln service Very good experience with Grapevine Ford/Lincoln service dept on 3/22/25. Heath was kind, courteous, and knowledgeable, and from my description of problems, he knew exactly what the issue was. He was in constant contact with the mechanic and me, with diagnosis, cost for repairs and time frame for completion. Even had the car washed after. Will definitely use them for any future service needs.
Business response:
We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
I was in the market for a truck and been looking around I was in the market for a truck and been looking around for a particular interior color that I found out was not available, but Jarvis and Cameron were able To not only get the exterior color that I wanted, but we were able to make change the interior color to what I wanted. Great service and it didn’t take all day!! Thanks again Jarvis and Cameron
Business response:
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!
Efficient, timely and communicative. Efficient, timely and communicative. I knew what was going on every step of the way
Business response:
Glad we could help, Judy! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. -- Customer Loyalty Director
Loved that Sam sent us a little video to introduce Loved that Sam sent us a little video to introduce himself and the available cars. Sam did a great job
Business response:
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,598 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.