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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely do not trust your home or your money to these people. All work was done at the very brink of or beyond the contracted time. While the salesman indicated that work generally started and finished much earlier than the safety timeframes built into the contract, I know to expect that salesmen make any pitch that sounds good at the moment whether it is reality or not. Over two months (7/22) after signing the contract on 5/12 for an enclosure of the front porch, demolition was done and the two short walls alongside the ... read more
Business response:
Mrs. ****** are sorry that we were unable to provide you with the 5-star experience that we strive to provide all of our customers. We did in fact have a number of issues on your job but we did our very best to tackle those issues as quickly as possible once they arose. As a company we complete thousands of projects just like yours each year without incident. We are sorry your project went sideways. Due to circumstances out of our control, we encountered material back order issues. These take several weeks to work through an... read more
Great Day Improvements is a company that stays afloat by writing contracts and collecting a down payment up front. Then they start slacking off. They don't show up when they say they will and they don't call to let you know they're not showing up. I guess they expect us to leave our doors and gates unlocked every day just in case they decide to show up. They do just enough to try and keep the customer quiet. We've been told by several employees that they don't have enough help yet they continue to write up contracts. There's... read more
Business response:
***************,We are so sorry your project took longer than expected to complete. Many issues have arisen the past year due to supply-chain & labor shortages, as well as staffing new locations. Many of these things have led to delays, staffing changes, and at times miscommunications. We are happy to hear that you are happy with your completed room but regret that your process was not what we have liked it to be. Thank you for reaching out. We use every review as a way to improve our customer experience.- The **************... read more
After arranging terms on June 24th 2021 to convert my screened in porch to a 3 season sun room, work was scheduled to start Aug 17, 2021 and was told a crew would arrive between 10 AM and 12 PM. A crew arrived with the materials at 6 PM on the 17th. The next day, the 18th, the crew arrived. This contracted crew determined there were many problems with materials supplied and there was a possibility the design measurements were incorrectly taken. When a more experienced crew arrived the next day, most of the problems turned ou... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year due to Covid, supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and at times miscommunications. We are happy to hear that you are happy with your completed room but regret that your process was not what we have liked it to be. Thank you for reaching out. We use every review as a way to improve our customer experience.- The... read more
We ordered a 10x12 screened porch on 8/11/2020 to be added to our patio. The job was to be completed no later that 12/14/2020 according to the contract. We finally have the completed porch on 9/10/2021. The communication was extremely poor throughout this ordeal. We have had two houses built during our marriage which were no where near as stressful as this small screened porch. There were promises, half truths, lack of communication, the employees not knowing what was what when they would out. We had to pay $1500. For additi... read more
Business response:
Mr. and Mrs. ****** have been attempting to resolve this issue with you but will reach out again to discuss it further. We have asked several times for you to send us the concrete invoice and we would calculate the additional footage and in the name of good customer service refund her that amount. At this time you have refused to do this. As a company, we are unable to provide a refund based purely on word of mouth. We would love to make this right if you will allow us to. Please provide your local branch with the invoice fo... read more
This company squirted Stanek Windows and is NOT honoring the Lifetime Warranty that came with purchase of windows!!! Very unhappy
Business response:
*******************,In 2013 Great Day Improvements acquired the assets of Stanek Vinyl Windows Corp. after the company stopped doing business. Great Day Improvements is neither related to nor the successor of Stanek Vinyl Windows, Corp. and has no obligations under any warranties that Stanek Vinyl Windows, Corp. may have offered customers who purchased from it. Any customers who purchased windows from Stanek Vinyl Windows, Corp. were without a warranty once that company stopped doing business. However, Great Day Improvements... read more
Very disappointed with level of service and quality of work. Work was done on 3 season room months ago, however, we continue to have water coming into the room after replacing roof and gutters. Lack of urgency in responding to inquiries. Numerous visits have not resolved the issue, request for monetary reimbursement has been ignored. Based on the time and expense incurred, as well as additional issues created through their work, would recommend considering other options if looking for work to be done to a 3 season room.
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year due supply-chain and labor shortages. Many of these things have led to delays, staffing changes, and at times miscommunications. We take reviews like this very seriously and someone will be in touch with you as soon as possible to discuss next steps.- The Great Day Improvements Team
Do not use this company they get paid by requiring payment by credit card and *****the customer on a partial finished enclosure. My porch enclosure started June 7th and was told today not to expect the door until December. One excuse after another. Customer service is a joke to them. They use subcontractors and don't hold them accountable. Framing was dirty and windows do not come with any protection during transport or install. First time window was locked it would not unlock so for 6 weeks I could not open the window. Turn... read more
Business response:
***********************,We are happy to see you have updated your review to a 5-star. We appreciate you allowing us to make the corrections needed.- The Great Day Improvements Team
My husband and I bought our home (****) with the preexisting solarium. It requires yearly maintenance. The first few years were ok, we have tried for the last several years to get someone to come and do the repairs and maintenance. We have been promised a call back , never happens. I have sent videos to someone who promised some feed back(*********************) I have not heard from her since July of this year. I am extremely frustrated with the company.
Business response:
*****************,We sincerely apologize for the delay in yearly service for your solarium. Many of our locations are working under extreme pressure due to short staffing and industry material delays. We work tirelessly to get back to everyone in as timely of a manner as possible but sometimes we make mistakes. We assure you that someone will be in touch with you to get you on the schedule as soon as time permits it. Thank you for your patience.- The Great Day Improvements Team
We would not recommend this company for a patio enclosure! The salesmen, there were 2, will tell you and promise you what you want but deliver something else! Our patio enclosure was supposedly to start in May, but they use the convenient excuses of COVID for not starting the project when we were promised. Again salesmen, we have been strung along for months now, it is end of AUGUST and still not finished! I cant stand dealing with Office person when you call to try and find out where and when the parts and crew are and be o... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year due to Covid, supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and at times miscommunications. We are happy to report that your project has been completed but regret that your process was not what we have liked it to be. Thank you for reaching out. We use every review as a way to improve our customer experience.- The ****... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.