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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bad company! Once Job is sold there is no communication with the customer. Had deck lumber for the 3 season room delivered and put in the middle of our driveway with no delivery notice. We were given start dates for the construction to begin 3 diferent times with a no show each time . And we took off from appointments to be present and they were a no show. when they did show up to start the construction they first got to the job at 10:30 am. They never got to the job before 10:30 am and worked about 6 hours. The job that we ... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
This business is terrible ,stay away,salesman lied to us and little communication from office ,took my deposit and gave me a contract only to say salesman made mistake and wanted $9000 more for job even though I had a signed contract and gave them deposit ,salesman called me and said he would eat cost difference ,so I went ahead and got permit items only to be called twp weeks later and informed they were cancelling on me because of engineering mistake that same salesman made ( really cost had nothing to do with it )scam com... read more
Business response:
Dear ********************, We sincerely apologize. This is not the type of experience we wish our customers to have. Our design consultants go through a rigorous training program and spend months learning about our products and all the construction variables they will face when quoting projects in the home. While we do everything we can to prepare them, errors do happen from time-to-time. We, again, apologize for the errors made with your project. The employees are being provided additional training to ensure these types of ... read more
They do not honor warranties. They own Stanek Windows. I bought Stanek windows, and one of my windows spontaneously shattered, and they refuse to honor the **** TIME warranty that came with the windows when I purchased them. Per the saleman, the warranty covered ANY type of breakage, and the warranty was transferable to a new owner. I am the ORIGINAL woner. When you BUY an existing company, and manufacture the same products, under the name of that company, you need to HONOR the warranty provided to the previous clients of th... read more
Business response:
Dear ****************, We understand your frustration, however, to set the record straight, Great Day Improvements is neither related to nor the successor of the ****** Vinyl Windows Corp and has no legal obligations under any warranties that ******Vinyl Windows Corp may have offered customers who purchased from it. Additionally, Great Day Improvements never opened/operated a ****** Windows location in the ****************. That said, we understand and recognize the challenges of warranty loss. We want to help to the best of... read more
BUYER BEWARE! Please DO NOT use this company for any home improvement needs. We made the mistake of hiring them in October 2021 for building a solarium at our home. We were given a 2-3 month estimate by sales person ***************** based on which we were expecting a Jan/Feb completion. It is July 15th today and the project has still not been completed. Along the way the construction folks essentially destroyed our grass in the back yard which when I made them aware about I was told that "someone:" would reach out to help f... read more
Business response:
**************, According to our records, we are set for a service on Friday (7/22) to resolve all remaining issues. Our local leadership will be onsite to ensure that this goes smoothly. Any additional issues discovered at this time will be documented and well follow up with a final resolution with a timeline for you. Thank you for your patience. Great Day Improvements
We hired patio enclosures in April. One of our first questions, do you have your own installers. We were told yes.. the second week of May subs from Great Day Construction showed up. They tore out the existing screened porch, threw the trash in the yard and left. They were maybe here two hours. We senior citizens pick up the trash and piled it in the drive as our mowers had arrived. Day two they started the installation, two more subcontractors arrived. The job was not right! They would not or could not addressour concerns. ... read more
Business response:
We are sorry to hear you were unhappy with your experience with us. According to our records, someone from our team was able to reach out to you to discuss your concerns and provide some compensation. Our team member states that you expressed you were happy with this resolution. We thank you for reaching out and allowing us to address this for you. Great Day Improvements
Terrible experience. Do not recommend Stanek. We are waiting at home for the 10:00-12:00 appointment and have a no show and no call. This is to replace a window that never worked since our installation in February 2021. Our windows do not work well and are supposed to be adjusted as well. But once again, service is missing. I have a list of other issues that were a part of this disaster. We do not recommend using this company for windows.
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
My project is still not complete. The damaged screen door has not been delivered and the correction on the doggy door panel has not been made. My experience since the installation has begun has been terrible. day one of installation- 75 percent of panels were ordered. Had to reschedule installation after panels were ordered and received. next installation date- screen door is bent, screen is damaged, framing is damaged, doggy door not cut to asked height next installation date- installers ************** discrepancies and com... read more
Business response:
**************,During today's visit, a member of our team will assist you in getting the issues resolved. Every claim you raise will be addressed by us. It is our pleasure to correct this for you. - Great Day Improvements
It has been over a year since I started the project and they haven't completed it. They sure took my money fast but, won't respond to an email or phone call since 3/24/22. If they don't respond soon, I will need to consider legal action.
Business response:
****************,Thank you for reaching out and we apologize you have experienced this delay. We are contacting the subcontractor responsible and will follow up with a date for your service. Thank you so much for your patience and we promise someone will be in contact as soon as we have a scheduled date for you.- Great Day Improvements
Bad company, they leave you hanging , quick to take your money ! But slow to do the work ! Half a** jobs ! Virtually no communication, or go back on what they tell you ! Lack of communication between bosses and workers , and customers... the list goes on...
Business response:
Sorry to hear this happened! We can reach out to your local branch to see if anything further can be done given current extended lead times due to industry-wide supply chain challenges. Could you provide us with your zip code so we may locate you in our system? Thank you - Great Day Improvements
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,410 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.