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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I do not recommend their service. Signed a contract in Dec 2021, I was told it was flat fee, no hidden cost. The material arrived in the first week of April, I was told installation will be scheduled soon. The seller told me there will be additional charge of $1250 due to some changes. I was trying to be nice and accepted it. They told me a start date, I made plans and scheduled everything to accommodate, they end up postponing without effective communication with me, they do not respect customer's time and schedule! The tea... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
From the start it has been a bad experience a 7 day project that was supposed to be started on January 23rd is still ongoing they have received all their money Yet the project is still not done we had a Salarium done the door doesn't work or close the windows don't close properly they forgot to put a fitting on and there was constant leaks and now we are getting ignored. They have been out here so many times or or they say they're gonna come out they don't show up they don't call. I've even had to call corporates to get the ... read more
Business response:
*****************,We admit there have been a few issues during your project but we have done all we can to address every one of your concerns in a timely manner. We have you on the schedule for 5/24 to address the final items for your room and we do sincerely hope this will leave you satisfied. - The Patio Enclosures Team
The final sunroom product is fine, but the experience did not make us feel liked valued customers. The project took 12 months to completion from contract signing in part due to issues with the existing site. Communication from the regional office was **** and sporadic without giving us much context for what was going on. Would have preferred to work through some issues in a conversation that would have sped up the project, but we always just felt like a number, not a customer, and opportunities were missed. There are still a... read more
Business response:
******************,We acknowledge manpower, permitting, licensing, were all issues regarding why this took a long time - according to our records, we have addressed all the issues within our control. Someone will be reaching out to you to verify any remaining punch items and address those for you. Thank you for your patience.- The Patio Enclosures Team
Have had a bad experience with the construction manager. We were told we would be completely satisfied or it would be made right. Once enclosure was completed we realized the the huge double opening we wanted was hindered by a metal strip in the middle and that the two sliding doors had to have this piece which is not what we saw in 3-d drawing. So requested one door be replaced with a matching window that we had throughout the rest of the room. When replaced it was an odd window that didnt match the rest. The manager told u... read more
Business response:
********************, After visiting your home and discussing your concerns with you, we are happy to report that we will be correcting the cosmetic issues you mention in your review. We will be fixing the two s**** holes, caulk, and replace one kneewall. Thank you,The Patio Enclosures Team
First, the regional office has been very nice, and I can't say anything negative about any of them, and I am a bit reluctant to say anything. I thought the push to get us to sign on the bottom line was a bit strong, but that's business, I guess. I think, overall, the representatives tried hard.However, there were delays and things didn't fit correctly. The prefab work from the factory was not what the contractor needed to assemble the room and it wasn't all there at the same time. Stuff had to be re-ordered, which took anoth... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
This is a review for the ******, ** operations of Patio Enclosures. In August 2021 they started installation of a 20' glass wall with sliding doors in our patio. Was told this would be a 2 day installation at most. It's now April of 2022 (8+ months) and still not complete. First they sent the wrong parts and installation was incomplete. We were left with an unusable patio for months. Follow-up attempts resulted in us getting passed around from one person to another. Nobody had any clue were the correct parts were and who was... read more
Business response:
Mr. ****** do admit there has been some issues with the glass in your project. According to our records, last time we spoke about the glass, you expressed that you do not trust that we can get his glass made correctly. We asked how you would like to move forward and you expressed you would like to get the glass from somewhere else. We agreed to have the glass sourced locally. You were quoted an ETA of approximately 4 weeks but as it is not our company, that was just a guess. I now have an expected delivery of the new glass i... read more
11 month wait for 1 window!!!! Every excuse in the book!!!!
Business response:
*********************,We apologize for the delay you experienced during your project. Many delays have been out of our hands but we have agreed to provide you compensation for your experience. Thank you for allowing us to address your concerns. - The Great Day Improvements Team
Signed the contract on September 14, ********************************************************************** 18 weeks (by January 18, 2022). On September 14, 2021 one-third of the project cost was paid. On September 24, 2021, final measurements were taken for the construction of the solarium. On November 12, 2021, we received one CAD drawing and one shop drawing of the solarium. On February 11, 2022, the building permits were pulled for the project. On February 24, 2022 *************************, Operations Supervisor called ... read more
Business response:
******************, We apologize that your project is taking a bit longer to complete but our contracts do state an approximate installation date as there are a number of items that impact that timeline beyond our control. Everything we do is custom for your home specifically and as outlined in your contract, we require payments at various stages of the project. There is a down payment at the time of signing, payment due when we begin to custom manufacture your room, a payment at the start of installation and a payment at su... read more
The 1 star is just so the site allows me to leave a review. There should be no star at all for this review.They built our solarium 4 years ago. From the time they demolished our existing deck to finishing the project, we've had issues with them. Our solarium has been leaking from the start! They came twice at the beginning but the issue was not addressed. Emailed them 2 years ago, no reply. Got a call last month after leaving a review on their website and told them I was filling a complaint with BBB. Got a call 2 days later ... read more
Business response:
*********************,Thank you for reaching out. According to our records, we had a technician out on 3/18 and he wasnt able to finish. A follow up was to be scheduled and due to staffing restrictions, this was missed. Someone from your local branch should have reached out and apologized for the oversight. We are schedule to return on 4/05. We have not scheduled anything else for the service tech that day so he can stay as long as needed. Thank you for your patience.
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,410 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.