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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had look at 9 window companies before choosing Stanek windows. Although it was late January 2020, They did a great job on install I was really excited with the product. However, it wasn't until the falling winter 2020 that I noticed a draft by the window. I used a thermostat to measure temperature and noticed it was 5 to 7 degrees colder 6 feet from window. I called Stanek and found out ownership changed to Great day improvement. Someone did came out after a couple of weeks and caulked the outside of the window, which didn... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year due to Covid, supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and at times appointments needing to be moved. We are happy to hear that you have been serviced and your concerns addressed but we are sincerely sorry for the delay. Thank you for reaching out. We use every review as a way to improve our customer experience.- ... read more
This company only cares about completing the project and getting their money! The project took 2 months longer than they told us. They sent a sliding glass door without the wheels, and the locking piece installed upside down, and they still installed the door. They forgot a window screen. They didn't inform us that certain windows would take an extra month after the rest of the project was installed. We were just very unsatisfied with the whole process, the fact that we had to cancel parties because the room was not complete... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year due to Covid, supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and at times miscommunications. We are happy to hear that you are happy with your completed room but regret that your process was not what we have liked it to be. Thank you for reaching out. We use every review as a way to improve our customer experience.- The... read more
Review for the ******** ********office of Patio Enclosures, formerly known as Great Day Home Improvements. Their contract said - and the salesman said - they would gain permits/approvals from Reston Association. When we tried to sell the condo two years later, the Association said we’d never gotten approval, and the colors used on the patio enclosure weren’t to standards. We contacted the company to get a copy of the approval letter/other proof they’d gotten pre-approval and they said all the paperwork for projects during th... read more
Business response:
*******************,We have addressed your concerns with your local branch and someone from regional management should be reaching out to discuss them with you. We sincerely apologize for any confusion and thank you for your patience. - The Patio Enclosures Team
I had great communication with the salesman and he made me feel confident that I would be satisfied. After I signed the contract, there were issues with what I thought I was getting versus what the actual building plans showed. I was hit with extra costs because of it. Then the schedule kept slipping during fabrication and the enclosure that I was promised before winter did not get started until mid-winter. Then I was hit with extra costs because they did not anticipate needing to break up some concrete. I questioned why tha... read more
Business response:
***************,We apologize your experience was not the 5-star one that we strive to provide each of our customers. Although there were some issues as you mentioned, we did agree to a credit for the items you requested. As far as your concerns with your sliding door. We encourage you to take this issue up with your local branch's service department to have repaired. We do our very best to leave all of our projects on good standings and we hope no different for yours. If there is anything further we can do for you please do ... read more
HUCKSTERS!!!! "EXTREMELY SHADY" Contract practices !!!!! Contract expressly states, "Provide all Government Permits." BILLED but NONE OBTAINED! COUNTY CITATION; Requires ground penetrating radar, schematics, Engineering structural plans, etc., that I don't have. Result: $$$$$ additional out of pocket costs. Pending Outcome; Fine and/or Complete Tear-down. Verbal promises; Made, then refuted by the Office - "Not in Contract." i.e., "Ceiling Fan Install Ready," means they don't provide the Ceilng Fans. Similar language/practic... read more
Business response:
****************************,We are dedicated to getting all of your questions and concerns addressed. According to our records, our regional manager has spoken with you to clarify some of these things and we are working to rectify others. We do in fact have the permit for your patio enclosure, we are just currently working with local building officials to resolve the inspection issue revolving around the roof attachment and the carport that was not installed by us. We appreciate your patience and hope to have all issues res... read more
The salesman ***** was great. We communicated with him throughout the entire installation and he always returned, emails, texts and/or phone calls. On the other hand, communication from the office was pretty bad. We had no idea when workers would show up. When the guys did show up to work they did a good job. *** was the lead installer and he knew what he was doing and he directed the others. All in all, the sunroom was completed about 4 months ago and it's OK.In the future I doubt that we would ever have a pre fabricated su... read more
Business response:
**********************,First off, we are happy to hear that you are enjoying your sunroon and that your saleman as well as installers provided you with the service we expect from all of our employees. In regards to the communication issues, we sincerely apologize. The effects of Covid on the supply chain and workforce as well as exponential growth in our business the past calendar year has left us with some catching up to do. We do our best to give customers as much notice as possible when someone will be visiting the site. ... read more
Do not do it . My patio is still not complete . At least the finance people have agreed to stop my automatic payments .
Business response:
********************,We are sorry to hear about the delay in completing your room. According to our records, a service tech was out to complete your service on 7/27 in turn, completing your room. We regret that you had to face such a delay but we are happy to hear you are on your way to enjoying your new patio.- The Great Day Improvements Team
Stay away! The install never happened! They never applied for my permit, missed install deadline, blamed it on COVID and when I called Marshall CO permit office and found they never applied I received only a partial refund of my $14,500 initial draw. They withheld $2000 “for CAD drawings”. I never received these drawings as promised. $2000 for absolutely nothing!!!<br /> <br /> <br />
Business response:
*****************,We sincerely apologies for your experience not being what we would hope for. Many issues have arisen the past year due to Covid, supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. According to our records, copies of the *** drawings you mentioned have been sent to you by our regional mana... read more
Worst purchase I've ever made. The patio is junk. I paid good money for the patio and it leak the screens have been replaced and it's not even 2 years old. I've called them to complain and it takes weeks for them to get back to me. I bought for my cats and the guy who sold it to me showed me different screen than I received. The day the crew put it up one of the slides was the wrong measurement so it was left partially open next thing I see I have mice in my house. I wanted to get rid of it then but the management would do n... read more
Business response:
*******************,We are sorry to hear you feel this way. We strive to give everyone a five-star experience. We would like to provide some clarity to some of your claims and concerns. Referencing the contract that you signed prior to your build beginning, you asked for the heavy duty 7/8 extruded screen frame with black (anti-glare) aluminum mesh. This is the standard screen used on all of our PE rooms. There was no request for special or high impact screen for your room. As these screen issues are not covered under warran... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.