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Grindstone on the Monon
- Restaurants
- Westfield, IN
About this business
Location details
17470 Wheeler Rd, Westfield, IN, 46074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
I have been very disappointed with where they placed us by the front door. This is not the first time at this location, but it’s disappointing that ever with an early reservation, they can’t place you somewhere removed from the front door.
Business response:
I am sorry you to hear you were not happy with your table assignment. Hopefully, your meals were good. Unfortunately, on a busy Saturday night, we have to utilize all tables after five o'clock to seat reservations. Please feel free to make a note in your reservation that you would not like to be seated by the door, and we will do our best to accommodate your request. Dan, GM
The entrée, lemongrass, chicken, was tasty, however, it was barely warm. The mashed potatoes, and asparagus that came with it were room temperature.
Business response:
Hi, Tomd. We are sorry to hear about your experience, but we thank you for sharing this with us. I will make sure the chef team sees your comments. If you send me your mailing address, I would like to send you a $25 gift card for you to use in the future.
We were crammed into a small table for four. Staff was unwilling to reseat us. The prime rib was bland and not great. I would not reccomend.
Business response:
Thank you for providing your feedback and letting us know about this issue, Angief. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at dan@grindstoneonthemonon.com, if you would like to leave some additional details. Dan, GM Cheers, Grindstone on the Monon
I ordered a bowl of French Onion Soup. I got (unknown to me) the smaller, less expensive size. Partway through my dinner, the server brought the larger portion. She announced that here is what I actually ordered. So now I have 2 orders of soup. She said I can not take the second larger one home but that I would be charged for the larger one because that’s what I ordered. I didn’t expect to take home a bowl of soup. I also didn’t expect that I would have two orders of soup at my table. The difference in cost is minuscule. But... read more
Business response:
Hi, Opentable. We are sorry to hear about your experience, but we thank you for sharing this with us. It should have been very easy to remove the larger soup, and I apologize that it did not get taken care of. Dan, GM
We had a reservation at 7:00 and when we got there we were told we needed to leave by 8:00 because of a party they were having. We were sat and it took 10 minutes for someone to approach us and even bring us water. Worst experience ever. We left and will never be back. We went to Ocean Prime where we got stellar service as always. Beware of this restaurant.
Business response:
Thank you for providing your feedback and letting us know about this issue, Hilaryr. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at blake@clancyshospitality.com - I would like to get $100 gift card out for the issues. I will speak to my management team about this. Blake Fogelsong, Owner
Disappointed in our experience tonight. A pricate party had take. Up a large portion of the restaurant. Musician was so loud we could not hold conversation st our table. Lighting was so subdued we could not read menus. It took 30 minutes to get a simple cocktail. Our meal, beef manhatten tasted as if it had bed. Brined it was so salty. Our server apologized for slow service of drinks. We will give them another try, but overall not impressed
Business response:
Thank you for providing your feedback and letting us know about this issue, Bernie109. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at dan@grindstoneonthemonon.com, so I can try to entice you to come back in. Dan, GM
Reservation was made for outdoor dining. Upon arrival we were told no outdoor seating was available.
Business response:
Hi, Kurtk. We are sorry to hear about your experience, but we thank you for sharing this with us. Sometimes guests linger on the patio. We always do our best to honor requests, but were unable to in this instance. My apologies. Dan, GM
There is only one item on your menu that I have thought was good. The pork tenderloin plate was okay. Need some different vegetable choices.
Business response:
Hi, Opentable. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with us at (317) 763-1100, we want to know more! Dan, GM
Sadly it’s clear the restaurant needs more staff and also more training. We had to ask multiple times for a missing drink, appetizer delivered without plates and had to ask for them. I ordered a medium temp filet and it was delivered well done. The table was almost finished before my entree delivered. Our server likely had too many tables as we didn’t see them for long periods and had to ask for refills/etc during the duration of our visit. Not at all the experience we were expecting.
Business response:
Hi, Opentable. At Grindstone on the Monon, we strive for perfection and are disappointed to hear of your experience. Is there anything we could do to make it better? Please contact me directly at dan@grindstoneonthemonon.com, so I can try to rectify the situation.
Frequently asked questions about Grindstone on the Monon
How is Grindstone on the Monon rated?
Grindstone on the Monon has a 4.5 star rating with 4,602 reviews.
When is Grindstone on the Monon open?
Grindstone on the Monon is closed now. It will open at 11:00 a.m.