Gwen Swain at Waterstone Mortgage NMLS #1619853

Name: Gwen Swain at Waterstone Mortgage NMLS #1619853
Address: 1396 East Iron Eagle Drive, Suite 100, Eagle, ID, 83616, US
Telephone: (208) 472-8871
Price range: $$
Rating: 5

5.0

★★

292 reviews

|Mortgage Lenders|Eagle, ID 83616 United States

1396 East Iron Eagle Drive, Suite 100, Eagle, ID 83616 United States

(208) 472-8871

https://www.waterstonemortgage.com/originators/gwen-swain

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About

Gwen Swain is your Financial Fitness Advisor. She has been with Waterstone Mortgage since April 2017 and works mostly with first-time homebuyers and families relocating from out of state. Her passion is helping clients achieve the dream of homeownership in the most cost-effective way possible to suit their short-term capabilities and long-term financial goals. Gwen grew up in Northern Virginia, outside of Washington, D.C., and graduated with a Bachelor of Science degree from James Madison University in 2006. She then moved to San Francisco where she lived in the Marina District until 2010 when she relocated to San Diego. In 2016, she moved to Eagle, ID where she and her husband bought their

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5.0

★★

292 reviews

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Reviews(152)

Google Reviews(140)

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Melissa Machunis on Zillow

★★

3 years ago

Gwen was exceptional! She made our process such a breeze. She was there every step of the way and was quick to respond to any concerns we had especially after usual business hours. She is the best and I’ll be recommending her to family and friends!

Business Response:

Thank you for the 5-star feedback, Melissa! We're glad to hear that you'll be referring Gwen's services to people you know. We're always looking to help more homebuyers achieve their dream of homeownership. Enjoy your new home!

LBurlo on Zillow

★★

3 years ago

Gwen was amazing to work with. She was so quick to respond to us, and kept us updated during the whole refinance process. My husband and I wanted to refinance to a conventional loan to get out of an FHA loan with mortgage insurance, but we were not sure if it was possible. Our finances had changed significantly from when we had bought our home. We went from two incomes to one so that I could be a stay at home mom. I asked Gwen in the evening if she could check if we might be eligible to refinance expecting a response the next morning as it was after typical business hours. She got back to me right away asking for the information she needed to get to work, and was working on it late into the evening. We were able to complete everything online prior to final closing. It was so convenient to use the online portal to upload and sign needed documents. She got us into a conventional loan with a lower rate, and we had enough equity we were even able to get some cash out to help make improvements we have been wanting to complete on our house. Gwen went above and beyond to get us the loan we wanted and close it quickly. I highly recommend Gwen to anyone with loan needs.

Business Response:

Wow, thank you for the glowing review! Helping our clients find the right home loan for their needs is our top priority, and we're glad Gwen was able to accomplish just that. And we agree, Gwen is a rockstar when it comes to communicating with her clients. We hope you're enjoying your new loan (and your home improvements!)

Terry N. on Zillow

★★

3 years ago

The process that Gwen took me through was extremely simple and she was very engaged through phone or email as needed. She worked some incredible magic for me and my wife to get us in our forever home! Great person, great company!!

Business Response:

Wow, we've never heard anyone call one of our loan originators a "magician" before, but we like it! We're glad Gwen was able to work her magic and create an enchanted home loan experience for you. Thanks for sharing your feedback, Terry! And now *we vanish*

nirvanainktattoos on Zillow

★★

3 years ago

She is very informative, very fast and works hard in helping you achieve your dreams in owning a home. We love Gwen! We will definetly use her in the future.

Business Response:

Thank you for the 5-star review! We're glad to hear that you'll return to Gwen and Waterstone Mortgage for your future home purchase or refinance needs. Enjoy your new home!

martinez cm506 on Zillow

★★

3 years ago

Gwen made herself available even after business hours. She was very inviting and easy to talk to no matter what type of questions I had. If there were any issues Gwen did her best to resolve the problems as quick and easy as possible.

Business Response:

We're so glad to hear that you had an amazing home loan experience with Gwen! Having a knowledgable loan originator who communicates quickly and clearly certainly makes the process much easier. Thank you for sharing your feedback!

Bri V on Zillow

★★

3 years ago

Gwen and her loan partner Kevin were fantastic! Always went above and beyond to answer questions in a very timely manner. We just closed on our first house and are so excited!

Business Response:

Thank you for the 5-star review, Bri! It sounds like you had an amazing home loan experience with Gwen. Thanks for working with us, and enjoy your first home!

dlesterj on Zillow

★★

3 years ago

Gwen first off was an absolutely fantastic woman to help my fiancé and I with our first home buying experience. I had some hoops she had to jump through to get me on the upper hand process to meet the credentials. She succeeded with flying colors and by her doing that the results were amazing we are now in our first home ever and couldn’t be happier!! We have a little boy on the way and the process she set up was so easy and flawless. I have already started recommending her services to all family and friends who are thinking of the home buying experience. If I had to do this again I would pick her a million times over. Thank you soooo much for everything!

Business Response:

Wow, thanks for the kind words! We're glad you had an amazing experience as a first-time homebuyer. We agree, Gwen goes above and beyond when it comes to helping her customers. Enjoy your first home, and congratulations on your growing family!

Megan M on Zillow

★★

3 years ago

I have worked with Gwen twice now. The first time purchasing my home, and the second after a separation a refinance. The first time, I felt so at ease about the process, but wondered is this normal for it to be this easy? The second time I just reached out to her to see what I should do to get my credit in order to refinance next year. She went to work right away, no hesitation and found I should jump now! I not only qualified, but I got a lower rate, dropped my second, and lowered my payment. I closed yesterday, and I’m still in shock on how she makes her clients feel at ease and comfortable with their huge life events. I will always turn to Gwen for any all all future home purchases.

Business Response:

Thanks for the glowing review, Megan! At Waterstone Mortgage, our top priority is to make the home loan process a streamlined and positive experience for each client. It sounds like Gwen did an amazing job of accomplishing just that! We hope you'll return to Gwen and Waterstone Mortgage again with any future home purchase or refinance needs. Stay in touch!

Mark and Sara on Zillow

★★

3 years ago

My family decided to relocate to Idaho from California as many, many people are doing/have done. I had a lot of questions regarding qualifying for a loan, being in another state. Gwen's first call to me was at 8:30pm after I e-mailed her and she never lost sight of our family's plan. She made the qualifying process, simple, easy to understand and comfortable. We were constantly updated on progress and closed on our new home with no issues whatsoever. Gwen was on the phone with me, on e-mail with me and even at our loan signing. I can not say enough about her dedication to her clients and how wonderful she is! I am in the real estate business myself and not only will I refer her to my own clients, but she will be my personal choice of loan officer for life!

Business Response:

Wow, thanks Mark and Sara! We agree - Gwen is awesome when it comes to communicating frequently with her clients and ensuring that they feel informed throughout the loan process. We're glad you had a smooth loan experience with her! Enjoy your new home.