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iAqualink app
About this business
They haven't improved this app in years. It's often very slow to respond and I have to quit and restart to get it to work. Many of the functions are in a web interface rather than the app. It does the basics of what it needs to do, but absolutely nothing more, thus my 3 star review.
Business response:
Hi Evan, Please ensure that the wifi signal out by your pool equipment is consistently at least 10 Mbps. Give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
pretty cool
Business response:
Thanks for reviewing the app! It's always a pleasure to hear from satisfied customers like yourself. Enjoy your pool time! - iAquaLink Support
When it connects it's great, but doesn't always connect to the bot.
Business response:
Our apologies, Robert. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
its tpuch and go; at times it is fine and others I feel like its possessed. The pool temp is wrong and can't fix it. very frustrating
Business response:
Hi Catrina, we apologize for any issue you might be having! Please share details of what you are experiencing with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist. Thanks for letting us know. - iAquaLink Support
Good Bot, Great app
Business response:
Thanks for sharing your story, Quannel! We appreciate your valuable feedback. Enjoy your swim time! - iAquaLink Support
great system. when I have occasional problems I call the helpful technical support but usually system works very smoothly. Very happy with it!
Business response:
Thanks so much for your kind words, Richard! We really appreciate your taking the time to share your experience and rate the app. Have a great swim season! - iAquaLink Support
Love this App!
Business response:
Thank you so much for your kind words, Chris! We really appreciate your taking the time to review the app. Have a great swim season! - iAquaLink Support
keeps telling me to update firmware error very frustrating
Business response:
Our apologies, Caroline. Please contact us through "Support" on the app menu so we can resend the firmware to your cleaner. Thanks for letting us know. - iAquaLink Support
Ever siince they pushed the update for the app.I have trouble if I can even access my pool controls at all. I have installed the App, logged out, power cycled the Aqualink by flipping the breaker and still takes close to an hour to get into the pool controls. once I get into the app , I keep getting a message " Sorry, an error has occurred. Please try again". apparently , this update was not tested before it was fielded to customers.
Business response:
We apologize, Silverblck. Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,474 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.