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iAqualink app
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slow alot
Business response:
Our apologies, Randy. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
very easy to set up
Business response:
Thanks for sharing your story, Marci! Wishing you the perfect swim. - iAquaLink Support
it works but its annoying u have to switch between the native app and the web app...clunky
Business response:
Thanks for your feedback, Brad! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please contact us at https://www.zodiac.co.nz/institutional/contact-us to find out if your system is suitable for a firmware update that could improve your app experience. - iAquaLink Support
Works well.
Business response:
Thanks so much for your valuable feedback, Roger! We really appreciate your taking the time to share your experience. Enjoy your swim time! - iAquaLink Support
Awesome robot. Totally cleans the pool.
Business response:
Thanks for sharing your experience, Chris! Enjoy the extra swim time! - iAquaLink Support
I like it, when it works. I wish they'd add a timer for Spa Mode, so you don't leave your Spa on all night by accident.
Business response:
Hi Jeremy, You can use Spa Mode OneTouch scene to start and stop your spa whenever you would like. You can also set up a “Max Runtime” for the spa to ensure that the spa only runs for a pre-determined number of hours. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your soak time! - iAquaLink Support
Update, after a week the support team was able to fix the firmware issue... Just like many reviewers I'm having multiple firmware update error messages. when you call and wait on hold only for them to tell you to move the freedom robot closer to the router for 48 hours, but that still doesn't resolve the issue. it is a pain to try to use the app with the constant messages popping up and no easy way to resolve. Whatever this update process is, it clearly doesn't work.
Business response:
Our apologies, David. Please email us at iaqualinkfeedback@fluidra.com with your account email so we can resend the firmware to your cleaner. We appreciate your patience and understanding as we do our best to handle each customer with care. Thank you. - iAquaLink Support
They haven't improved this app in years. It's often very slow to respond and I have to quit and restart to get it to work. Many of the functions are in a web interface rather than the app. It does the basics of what it needs to do, but absolutely nothing more, thus my 3 star review.
Business response:
Hi Evan, Please ensure that the wifi signal out by your pool equipment is consistently at least 10 Mbps. Give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
app doesn't run the first time often times. need to close the app and try again.
Business response:
Our apologies, Jerry. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,515 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.