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iAqualink app
About this business
I love my Fluidra equipment. The apps? Not so good. I use iaqualink app to operate my spa. Very glitchy. I just uninstalled v7.0 after I discovered it is constantly turning on my spa jets. Sometimes it runs for days. Really frustrating
Business response:
Hi James, Our apologies for the glitches! Sounds like the app equipment setup needs updating. Please contact your pool pro or give us a call at (800) 822-7933 and we can walk you through it. Thanks, and enjoy your pool time! - iAquaLink Support
Can't get to web much of the time in order to setup my schedule. Just get a white screen. And, the web controls are a bit slow and clunky to work with when it has worked. Other than that, app has worked ok.
Business response:
Our apologies, Zachary. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If the web access doesn't work, try hitting the reset button on your unit. Contact us for further assistance at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
difficult to guess to which series your device falls.
Business response:
Thanks for your feedback, Nikolai. Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist! - iAquaLink Support
update: 5/28/25 contacted by developer worked to resolve issues was professional and diligent about replying promptly app is fully functional and does as stated upgraded to 5 stars due to totality of resolution basic. features don't work accordingly
Business response:
Thank you for the update, Nicholas! We're happy to help. Enjoy your swim time! - iAquaLink Support
Great customer service, and system works perfectly reconnected quickly with help from your friendly tech staff...thanks
Business response:
Thank you so much for your kind words, Rick! Our team works hard to help customers like you and we love hearing from you. Have a great swim season! - iAquaLink Support
Best Pool App available, hands down!
Business response:
Thanks so much for sharing your story, K B! Enjoy your swim time! - iAquaLink Support
Friday may 16th. are the systems down? having issues trying to reset password. tried both app and browser.
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
doesn't work all the time
Business response:
Hi Jason, we apologize for any issue you might be having! Please share details of what you are experiencing with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. Thanks for letting us know. - iAquaLink Support
The app is glitchy.
Business response:
If you're still having trouble, ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,138 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.