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iAqualink app
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Worst WiFi system ever! If you are considering adding the iAquaLink pool control system to your pool, be sure to also get the hard-wired, in-wall control panel. The WiFi app for the smart phone only works 5-10% of the time, if that. Without the in-wall panel, you will have no control over the pumps for the pool and water features, cleaner, lights, etc. as the WiFi phone app is nearly useless. Biggest waste of money ever!
Business response:
Dear Randy, We're sorry to hear about the issues you're having. We have connectivity tips online at www.iaqualink.com/en/support. If you'd like further assistance, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we can troubleshoot your specific setup to help improve your experience. - iAquaLink Support
We had AquaLink set up and it worked fine. Then our electronics guy came in and reset our Eeros router--and took off 2.4 G. We had him come back and had him reinstate 2.4 G. Since then, we he has worked directly with the AquaLink help desk and we have worked directly with them as well and we cannot get the system to connect to our router. The disappointing thing is that AquaLink has no one to come out and look at this--as we electronics guy cannot figure it out with the Aqualink help desk
Business response:
Hi Nancy, We're so sorry you're experiencing issues with your iAqualink app and equipment. Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
I agree with Mr. Naidler. No other device on our network gives us the problems that we have with this app and the "dreaded red light." It is extremely aggravating and I have had no success with customer service. I was invited to leave my number for a call back and, to my knowledge, I never received one.
Business response:
Hi Leslie, Our apologies for the connectivity issues. We have connectivity tips online that you can browse while waiting for your call back: www.iaqualink.com/en/support. Hopefully these will do the trick! You may also email us at iaqualinkfeedback@fluidra.com. We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. All the best, iAquaLink Support
absolutely frustrating piece of garbage. constantly loses connection. 9 months of wasted time. one warranty company was also useless. not a solid piece of software. so tired of this junk.
Business response:
Hi Rob, We apologize for the frustration you're experiencing with the iAquaLink app. We want to help! There are connectivity tips online: www.iaqualink.com/en/support. If that doesn't do the trick, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly. All the best, iAquaLink Support
BUYER BEWARE!!!! If there was an opportunity to give this NO STARS I would have done it. Since our Aqualink was installed 23 days ago and it has been "out of service" or "system unavailable" for 21 days. The pool installation company is telling me that this is a challenge for MANY of their customers and they are moving AWAY from Aqualink. As a software/app developer I understand the challenges, but come on guys - this is BEYOND ridiculous
Business response:
Hi Jim, We're sorry you're experiencing issues with your iAqualink app. Product quality and customer satisfaction are top priorities to us. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can connect you with a product specialist who can help. Thank you for your patience. Regards, Your AquaLink Team
I have Aqualink2.0 installed 5 months ago.... the app was downloaded in my phone. The system goes offline all of the time. I can operate the pool pump from my phone app but most of the time it will not operate the pool light or the waterfall feature. I have called the company that installed the system but the one time they came out it worked. This had been going on ever since the system was installed. This is so frustrating!!!! No one can tell me why it does not work. I called Zodiac and the say it is my internet... read more
Business response:
Hi Mary, We're sorry you're experiencing issues with your iAqualink app. Product quality and customer satisfaction are top priorities to us. Your app should be able to operate the lights if it can operate the pump. Please call our support team so we can diagnose the issue and get your app to be fully operational. Thank you for your patience. Regards, Your iAquaLink Team
This system is spotty. We have had this for 15 months with many issues. Tonight after midnight I tried to turn the system off. My internet is working but these are the error messages: 502 Bad Gateway and 503 Service Temporarily Unavailable Very frustrating!
Business response:
Hi Don, We're sorry you're experiencing issues with your iAqualink app. Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. What is a good phone number to reach you at? Thank you for your patience. Regards, iAquaLink Support
After the last update we are unable to change the color of the hot tub lights and the pool light decides what color it wants to be daily. Why did you remove the option to chose the light color in the hot tub?!? I’ve tried to call the support number and it won’t go through. I really wish you would push another update to fix these issues.
Business response:
Hi Vikki, We're sorry you're experiencing issues with your iAqualink app! We will have a technical support representative reach out to you. Thank you for your patience. Regards, iAquaLink Support
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