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iAqualink app
About this business
iAquaLink allows you to control your pool anytime, anywhere. Using our free app for your smart phone or web-connected device, you can control all the elements of your pool or pool/spa system, even when you're on the go.
Functional but not great. Advanced web interface needs to be updated to be accessed in the app.
Business response:
Hi Tim, Thanks so much for your feedback. Please contact us for a firmware update to your system that may improve your experience. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to assisting you. - iAquaLink Support
The app generally works pretty well, but the biggest pain is having to force close and reopen the app to get it to reconnect after backgrounding the app. ughhh
Business response:
Hi Jeff, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
Features for spa fill missing
Business response:
Our apologies, Edle. To set up your spa in the app to use all available features, please contact your pool professional or our customer support. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
I really like this wireless app to our pool cleaner. It is easy to program.
Business response:
Thank you so much for your kind words, Marine Mom! We really appreciate your taking the time to share your experience with us. Enjoy your swim time! - iAquaLink Support
strong app that allows you to control pump remotely including speed, time and daily schedules. Only things it's lacking are communication of the errors displayed on the panel (like low salt / low temp). Every once in awhile it won't connect but typically fixes itself with a turn off at the breaker. Overall happy with this app.
Business response:
Thank you for sharing your valuable feedback, Gator Tom! Depending on your system, we may be able to help; please call us at (800) 822-7933. For best connectivity, please ensure that the wifi signal out by your pool is consistently at least 10 Mbps. We appreciate hearing from you. Enjoy your pool time! - iAquaLink Support
When robot finishes cleaning, app loses connection to robot. Also, I have to start app 2 times to get connected to robot
Business response:
We apologize, Daniel. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
awesome Cleaner. glad I pulled the trigger on this!
Business response:
Thanks for sharing your first-hand Polaris robotic cleaner experience with others online, Ryan! It's always a pleasure to hear from satisfied customers like yourself. Enjoy the extra swim time! - iAquaLink Support
It would be nice to have history of changes made.
Business response:
Hi Toni, Thank you for sharing your valuable feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Happy swimming! - iAquaLink Support
It took me hours to figure out how to install the app and get the polaris working.... one hour of that was waiting for support before I gave up on them answering... There should be info in the manuals about using 2.4 ghz network... Or the polaris should be made to connect to any network.... Wow! After having the cleaner put away all winter it connected to the wifi immediately and is working great..
Business response:
Hi Bob, Thanks so much for your update! We appreciate hearing from you. Have a great swim season! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 4.3 star rating with 1,549 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.