iAqualink app

Name: iAqualink app
Address: 2882 Whiptail Loop, Suite 100, Carlsbad, CA, 92010, US
Telephone: (800) 822-7933
Rating: 2.6

2.6

About this business

Home Services Swimming Pools

2.64,145 reviews

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Chris Martin

2 months ago

inconsistent at best

Business response:

Our apologies, Chris. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks for letting us know. - iAquaLink Support

Igor Naverniouk

2 months ago

Mostly works. But it's incredibly laggy. Sometimes, it fails to start and has to be killed and relaunched. Frequently, after running for a couple of hours, it goes into permanent error mode and needs to be killed and relaunched. Shoddy programming. But it works well enough often enough to be better than manual pool controls at the breaker panel.

Business response:

We apologize, Igor. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps. If you use a mesh router, see https://tinyurl.com/fluidraapp for tips. Please call us at (800) 822-7933 so we can troubleshoot with you to improve your app's performance. We look forward to speaking with you. - iAquaLink Support

David DeLoach

2 months ago

Apart from the many criticism about stability and connectivity, the app seems to handle all functions of my pool. You can set a schedule to turn on/off various equipment. What isn't there a simple switch to activate/deactivate that schedule. The only way to deactivate a schedule from occurring (say if you go out of town) is to delete it. Please fix this. **Update to the reply** My main point was the inability to inactivate a schedule. Please add an On/Off switch to each created schedule.

Business response:

Thanks for your feedback, David. Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can assist with anything, please let us know at (800) 822-7933. Our product specialists are always happy to help. - iAquaLink Support

mike osterfeld

2 months ago

excellent

Business response:

Thanks so much for your kind words, Mike! We really appreciate your taking the time to share your experience with us. Happy swimming! - iAquaLink Support

Family Herzog

2 months ago

Outdated technology and user interface.

Business response:

Hi there! Thanks so much for your feedback. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support

Joe Thompson

2 months ago

doesn't always connect . needs some modernization IMO.

Business response:

Our apologies, Joe. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support

Bobby Wolfe

3 months ago

works well, but always has a connection error before it ends its cycle.

Business response:

Thanks for your review, Bobby! To help with connectivity, please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Happy swimming! - iAquaLink Support