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iAqualink app
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Update, after a week the support team was able to fix the firmware issue... Just like many reviewers I'm having multiple firmware update error messages. when you call and wait on hold only for them to tell you to move the freedom robot closer to the router for 48 hours, but that still doesn't resolve the issue. it is a pain to try to use the app with the constant messages popping up and no easy way to resolve. Whatever this update process is, it clearly doesn't work.
Business response:
Our apologies, David. Please email us at iaqualinkfeedback@fluidra.com with your account email so we can resend the firmware to your cleaner. We appreciate your patience and understanding as we do our best to handle each customer with care. Thank you. - iAquaLink Support
They haven't improved this app in years. It's often very slow to respond and I have to quit and restart to get it to work. Many of the functions are in a web interface rather than the app. It does the basics of what it needs to do, but absolutely nothing more, thus my 3 star review.
Business response:
Hi Evan, Please ensure that the wifi signal out by your pool equipment is consistently at least 10 Mbps. Give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
pretty cool
Business response:
Thanks for reviewing the app! It's always a pleasure to hear from satisfied customers like yourself. Enjoy your pool time! - iAquaLink Support
When it connects it's great, but doesn't always connect to the bot.
Business response:
Our apologies, Robert. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
its tpuch and go; at times it is fine and others I feel like its possessed. The pool temp is wrong and can't fix it. very frustrating
Business response:
Hi Catrina, we apologize for any issue you might be having! Please share details of what you are experiencing with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist. Thanks for letting us know. - iAquaLink Support
Good Bot, Great app
Business response:
Thanks for sharing your story, Quannel! We appreciate your valuable feedback. Enjoy your swim time! - iAquaLink Support
great system. when I have occasional problems I call the helpful technical support but usually system works very smoothly. Very happy with it!
Business response:
Thanks so much for your kind words, Richard! We really appreciate your taking the time to share your experience and rate the app. Have a great swim season! - iAquaLink Support
keeps telling me to update firmware error very frustrating
Business response:
Our apologies, Caroline. Please contact us through "Support" on the app menu so we can resend the firmware to your cleaner. Thanks for letting us know. - iAquaLink Support
Ever siince they pushed the update for the app.I have trouble if I can even access my pool controls at all. I have installed the App, logged out, power cycled the Aqualink by flipping the breaker and still takes close to an hour to get into the pool controls. once I get into the app , I keep getting a message " Sorry, an error has occurred. Please try again". apparently , this update was not tested before it was fielded to customers.
Business response:
We apologize, Silverblck. Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,566 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.