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iAqualink app
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Need to revamp the app. Sometimes it doesn't work and needs to restart or clear cache. Not a great experience. It has got worse now with it not registering that the vacuum is running when it's cleaning the pool.
Business response:
Sorry for your ongoing issues, Joseph. If our previous tips did not help, please contact us at (800) 822-7933 so we can troubleshoot with you directly. We look forward to speaking with you. - iAquaLink Support
vous devriez dire qu'il faut le bluetooth et le wifi activer, cela n'a rien d'évident
Business response:
Bonjour Rémi, nous nous excusons pour les problèmes que vous rencontrez avec l'application ! Nous voulons aider. Veuillez nous contacter via "Support" dans le menu de l'application ou envoyez-nous un e-mail à sav@fluidra.fr afin que nous puissions vous aider. - Prise en charge d'iAquaLink
when the iaqualink controller will sync with an ntp time server, it will get 4 stars. when I can control it directly, over the lan, from my home automation system, rather than through the unreliable cloud, it will get 5.
Business response:
Thank you so much for your feedback, Brian. Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist! - iAquaLink Support
always off line it's not all what it's says!!
Business response:
Our apologies, Max. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
terrible app thé app has all function required in my case the app needs to be forced closed clear cache to be usable anytime I reopen once setup it works fine not a big deal as once setup scheduled it works fine I use the control panel on the device for the app not sure why I have the problem, maybe it will be fixed on a update release and will change my review once I see the app responds normaly
Business response:
We apologize, Marco. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
The Web part has not worked for weeks! No page renders, just blank, white. Unable to edit schedule.
Business response:
Hi Denise, Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. - iAquaLink Support
lots of problems. definitely not user friendly/ intuitive.
Business response:
Our apologies for your poor experience, Melinda. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. We look forward to hearing from you. - iAquaLink Support
I set the salt cell to a certain %, it never comes on. Same with changing the times for the filter to come on and off. I've reset and updated the app several times it still only works half the time. Very slow app
Business response:
Hi Patrick, Please contact your pool pro or our support team to adjust your app setup to work as you need with your salt cell. A general tip: ensure that the wifi signal outside by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. You can reach us at (800) 822-7933. Happy swimming! - iAquaLink Support
Truly awful technology. The app is awful. The device is garbage. They're selling a board that costs $5 to make for hundreds but you literally can't even update the firmware. Their support never responds. I got suckered into this board by a clown, what massive waste of time and money.
Business response:
Thank you for sharing your valuable feedback, Doug. So we can better understand your experience, please share details of the situation as well as your account email with us at customerfeedback@fluidra.com. We look forward to hearing from you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,126 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.