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iAqualink app
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I cannot connect to the app anymore. It worked just fine last week but now it's impossible.
Business response:
Our apologies, Dustin! Please contact us with more details at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks for letting us know. - iAquaLink Support
app needs severe updates.
Business response:
Thanks for your feedback, Daniel. Comments from users like you help guide our future product developments, and we would like to learn more about your experience. Please share more details with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com
Won't connect no matter what I do. I tried everything suggested. I even get the green, connected to the internet, light. I've put a router in the middle of my yard just to make sure it has an amazing connection, and it still won't connect. I've set up a separate 2.5G network with all the settings requested. I've wasted hours of my life that I won't get back and still have zero connection.
Business response:
Our apologies, Brian. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
app is really buggy and lagging every time I open it on android
Business response:
Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Awful. I literally have to power cycle my entire pool daily to keep this thing connected. It never works remote. and they haven't updated this app in terms of usability for as long as I've had our pool which is 5 years.
Business response:
Our apologies, Andrew. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
web actions rarely work. lots of bugs. very disappointed as you are struck with it.
Business response:
Hi Andrew, Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. For further assistance with the web actions, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Doesn't appear to let me access my systems when I'm on a VPN
Loosing connection all the time, have to reset the device every few days to get the uplink. Had to buy a wifi AP for my pool enginee room, hust dor this device. Would be great to have local connectivity with HA and not cloud only (its one and only device being managed outside my LAN).
Business response:
Our apologies, Uroš. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, please contact your local Fluidra support. Thank you! - iAquaLink Support
impossible to update the firmware
Business response:
We apologize, Sunny. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with the email address on your account so we can resend the firmware to your cleaner. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,508 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.