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iAqualink app
About this business
In my experience of using this app over several months, I've found it to be unreliable, keeps freezing and won't open to enable to to stop/start my robot pool cleaner. Reported twice, no reply. Is there anyone monitoring this feedback? Makes me wonder.....
Business response:
Hello Sami, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu or call 1300 MY FLUIDRA so we can assist. Thanks for letting us know. - iAquaLink Support
For over 24 months, as others have described, the app times out to their API's and must be forced closed after using it for the first load since the last time you forced closed it. Irritating that it's taking so long to fix. I have contacted email support as requested in your reply without response. thanks.
Business response:
Hi Weston, We will respond to your email. We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. Thank you! - iAquaLink Support
fails to load and stay connected
Business response:
Our apologies, David. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
For over 24 months, as others have described, the app times out to their API's and must be forced closed after using it for the first load since the last time you forced closed it. Irritating that it's taking so long to fix.
Business response:
Hi Weston, We found your account and see unusual activity on it. We need to speak with you directly to get to the bottom of this in order to correct the issue. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to speaking with you. - iAquaLink Support
the worst app ever even when it does work
Business response:
Our apologies, Elliot. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
dysfunctional android app! Constant "connection error" when trying to start a cleaning cycle or lift the robot. I have no problems when using iPhone or iPad.
Business response:
Hi Stephanie, This sounds like a potential caching issue; please delete and reinstall the app from your Android device. If the problem persists, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot with you. Thanks for letting us know! - iAquaLink Support
The app always fails to connect to the system the first time. After closing and opening again, it connects every time. Something is up with the app because it never did this previously. Same behavior on two phones, S24 & S25. I've tried reinstalling, deleting and re-adding the site, etc. Also, it needs a dark mode please.
Business response:
Thanks for your feedback, Mike! We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot with you. - iAquaLink Support
Clunky, old interface. Doesn't show a lot of things that the PDA does.
Business response:
Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
has an analog system for 26 years. it died, got a new system, now no longer a wall controller, but an app. the app, specifically for turning off spa jets is horrible. multiple times it seems off and does not turn off.
Business response:
Hi Mike, our apologies! Please contact your installer or give us a call at (800) 822-7933 to go over your equipment setup to make sure everything can perform as intended. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,592 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.