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iAqualink app
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Pretty good app with one flaw. The app doesn't auto refresh if you previously had it open and then later go back to it. Like if you had your pump and heat running at 4pm and they auto shut off at 6pm, if you open your app at 8pm it'll show that they are still running. You need to close the app and go back into it for it to update everything and show that they are actually off. This should be a pretty simple thing to fix, not sure why it hasn't been done by now
Business response:
Hi Ronnie, the app should be refreshing! If yours is not, please check that the wifi signal out by your pool equipment is consistently at least 10 Mbps, though closer to 15 Mbps is ideal. If we can help further, please let us know at (800) 822-7933. Happy swimming! - iAquaLink Support
poor connection all the time
Business response:
Our apologies, Thomas. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
firmware update error then app just closes.
Business response:
Our apologies, Simon. Please contact us through "Support" on the app menu or call 1300 MY FLUIDRA so we can resend the firmware update to your cleaner. Thanks for letting us know. - iAquaLink Support
most outdated hard to manage app, even for simple pool management
Business response:
Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
I cannot connect to the app anymore. It worked just fine last week but now it's impossible.
Business response:
Our apologies, Dustin! Please contact us with more details at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks for letting us know. - iAquaLink Support
app needs severe updates.
Business response:
Thanks for your feedback, Daniel. Comments from users like you help guide our future product developments, and we would like to learn more about your experience. Please share more details with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com
Won't connect no matter what I do. I tried everything suggested. I even get the green, connected to the internet, light. I've put a router in the middle of my yard just to make sure it has an amazing connection, and it still won't connect. I've set up a separate 2.5G network with all the settings requested. I've wasted hours of my life that I won't get back and still have zero connection.
Business response:
Our apologies, Brian. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
app is really buggy and lagging every time I open it on android
Business response:
Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Awful. I literally have to power cycle my entire pool daily to keep this thing connected. It never works remote. and they haven't updated this app in terms of usability for as long as I've had our pool which is 5 years.
Business response:
Our apologies, Andrew. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,525 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.