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iAqualink app
About this business
The service is inconsistent and the interface is out of the 1990s
Always a constant headache unreliable nightmare aqualink you pretty much roll the dice maybe you'll get a good unit maybe you won't
Business response:
Our apologies for your poor experience, John. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. Thanks for letting us know, and we look forward to speaking with you. - iAquaLink Support
crashes and limited functionality on s25 ultra
Business response:
Hi Aimen, The settings available in the app depend on the features of the hardware connected to it. We have some crash tips; try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, email us at apac.nzorders@fluidra.com. - iAquaLink Support
Glitches regularly. Fails to connect with the wifi and is overly frustrating with its inconsistency.
Business response:
Our apologies, Chris. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
When it connects its ok, but I hate when I have to connect it
Business response:
Our apologies, Chris. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
unstable
Business response:
Our apologies, Wayne. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Totally USELESS! No web viewing (error). 60 files downloaded with error "can't open". A very costly proposition for a pool equipment total disservice. Must return ASAP for its > $1,000 system refund.
Business response:
Our apologies, Giampaolo. Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. - iAquaLink Support
very poor UI and responsive time
Business response:
Our apologies, Max. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
App won't update my robot.
Business response:
Hi Josh, Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with the email address on your account so we can resend the firmware update to your cleaner. Thanks for letting us know! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,617 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.