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iAqualink app
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Totally USELESS! No web viewing (error). 60 files downloaded with error "can't open". A very costly proposition for a pool equipment total disservice. Must return ASAP for its > $1,000 system refund.
Business response:
Our apologies, Giampaolo. Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. - iAquaLink Support
very poor UI and responsive time
Business response:
Our apologies, Max. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
App won't update my robot.
Business response:
Hi Josh, Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with the email address on your account so we can resend the firmware update to your cleaner. Thanks for letting us know! - iAquaLink Support
way too much effort to convert a QR code to an actual code
Business response:
Hi Shay, the iAquaLink app doesn't do QR code conversions, though our product specialists can assist with any questions you have about iAquaLink. Please reach out to us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to help. Thanks! - iAquaLink Support
Very clunky, has to be constantly closed and reopened to talk to any pool equipment.
Business response:
Our apologies, Aimee. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I could never get it to pair with my cleaner. I followed all troubleshooting steps and it still wouldn't pair so I deleted the app. Very disappointing.
Business response:
Hi Van, Our apologies! Please try temporarily removing any special characters from your wifi network name and password and try the pairing again. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com; our product specialists are happy to help. Thanks! - iAquaLink Support
hangs up every once in awhile I can put it on 2.4ghz but why would a pool app just displaying 485 messages need 10mbps? update: 8/20/26 - verified 10mbps service for pool app. Still have to open/close the app a few times for everything to be in sync. New issue is that the system time that you can only see in "schedule" is now an hour being actual time which throws off all my schedules. There doesn't seem to be an easy way to change this in the app. Happy to increase my rating if things work.
Business response:
Hi Stephen, We recommend that the wifi signal out by your pool is consistently at least 10 Mbps as pool equipment requires a strong wifi signal. Home wifi signals often are diminished by the time they reach the pool area. For further assistance, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you! - iAquaLink Support
hangs up every once in awhile I can put it on 2.4ghz but why would a pool app just displaying 485 messages need 10mbps?
Business response:
Hi Stephen, We recommend that the wifi signal out by your pool is consistently at least 10 Mbps as pool equipment requires a strong wifi signal. Home wifi signals often are diminished by the time they reach the pool area. For further assistance, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you! - iAquaLink Support
In my experience of using this app over several months, I've found it to be unreliable, keeps freezing and won't open to enable to to stop/start my robot pool cleaner. Reported twice, no reply. Is there anyone monitoring this feedback? Makes me wonder.....
Business response:
Hello Sami, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu or call 1300 MY FLUIDRA so we can assist. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,606 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.