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iAqualink app
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App demanded I update the firmware - it failed, despite perfect wifi signal - now my cleaner is bricked - will not work either through app or directly at the unit. Been on hold on their 1800 number for 45 minutes... looks like I am not the only one. $2000 waste of plastic - stay away. Edit : I don't think they read my review - I gave up on their support 1-800 number long ago, no one is answering, and the '1' to call back is not working. Cannot update - the cleaner is non-responsive - dead.
Business response:
Our apologies, Derek. Please hit "Update" on the firmware update page in your app to let it try again. For further assistance, please give us a call at (800) 822-7933. - iAquaLink Support
the app totally sucks. looks like something from 2010, when the first app was made... when we open it, it doesn't always let us into our pool... how do we rename our pool... I wish there was functionality for Google Assistant... hey Google, turn on the pool lights... hey google, turn on the waterfall.... hey Google, what's the current pool temp?..... who's in charge of the development of this app? lol.. needs an overhaul
Business response:
Thanks for your feedback, C! Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience and to help you rename your pool. We look forward to speaking with you. - iAquaLink Support
update fail. starts but doesn't end it. connectivity failed. the wifi is perfect.
Business response:
Hi Fabian, Sorry for that! Please hit "Update" on the firmware update page in your app to let it try again. For further assistance, please give us a call at (800) 822-7933. - iAquaLink Support
poor app
Business response:
Hello Matt, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can assist. Thanks for letting us know. - iAquaLink Support
The application is constantly unresponsive, I have had to reset the app (clear all data and cache) in several occasions in one year of use to make it work, I had to uninstall and install it again once, I got errors that are unable to clear unless app reset
Business response:
So sorry, Hector. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I've had this app and vacume for 2 years now. Ever since the update, we had problems with it responding , either on time or several minutes later. most of the time it shows No water temp, and sometimes, it won't show that it's running.
Business response:
Hi Ray, Please log out of the app and back in again, which will reconnect your control box to the app. If that doesn't do the trick, please call us at (800) 822-7933 and our product managers will be happy to assist. Enjoy your swim time! - iAquaLink Support
the app hardly works and I'm literally in it trying to figure out why it suddenly turns my spa off
Business response:
Our apologies, Chelsea. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For assistance setting your schedule or other questions, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
no timers for pumps
Business response:
Thanks for rating the app, Kyler! We can help you with the features that work with your equipment; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and our product specialists will be happy to assist. Happy swimming! - iAquaLink Support
app doesn't load the settings on clicks, doesn't work at the moment with version 7.1
Business response:
Hi Marcos, we apologize for any issue you might be having! Please share details of what you are experiencing with our product specialists at (800) 822-7933 so we can troubleshoot with you and get your app back into action. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,148 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.