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iAqualink app
About this business
has an analog system for 26 years. it died, got a new system, now no longer a wall controller, but an app. the app, specifically for turning off spa jets is horrible. multiple times it seems off and does not turn off.
Business response:
Hi Mike, our apologies! Please contact your installer or give us a call at (800) 822-7933 to go over your equipment setup to make sure everything can perform as intended. Thanks for letting us know. - iAquaLink Support
When I open the app it connects and when I hit start it never shows the status. I don't know if it started or is idle. If I look outside it is usually running. Says it needs a firmware update and to contact support. I sent 2 requests to support with no response.
Business response:
Our apologies, Rod! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with the email address on your account and our product specialists will be happy to assist. Thanks for letting us know. - iAquaLink Support
constantly has errors
Business response:
Our apologies, Aaron. Please contact your pool professional to diagnose the issue. If we can assist further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
the software almost never loads on my phone, no updates available, very frustrating
Business response:
Please ensure that the wifi signal out by your pool is at least 10 Mbps and uses a 2.4 GHz wifi network. Try these tips in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at iaqualinkfeedback@fluidra.com. - iAquaLink Support
not user friendly connects and disconnects. Missing features to be useful.
Business response:
Our apologies, Sebastien. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I only use the app for a Freerider FR2000 robot cleaner. The app fails to notify you when the timer/robot has completed its task. I have checked every notification/permission, it simply fails to send the notification. So without that its useless. May as well do everything from the robot itself and set my ph timer instead. I also had issues with the repetitive firmware upgrade messages. After many ph calls and emails it finally got sorted via the backend but huge waste of my time.
Business response:
Hi Sam, Thanks for your feedback! The settings available in the app depend on the features of the hardware connected to it. If we can assist further, or if you'd like information on other cleaner models' features, please visit https://www.zodiac.co.nz. Happy swimming! - iAquaLink Support
App is buggy and inconsistent. App says pump is not running when it is. Frequently can't turn on/off pump from app. Schedules sometimes don't work. Latest update installed with same behavior.
Business response:
Hi Jim, our apologies! Please contact your installer to check the setup to ensure you're receiving the full benefits of your automation system. If we can assist further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
worst app ever...does not open until I close and open at least 3x's
Business response:
Hi Susan, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
meh at best, app works sometimes and not others.....3/10
Business response:
Thanks for your feedback, David. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. We look forward to hearing from you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,579 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.