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iAqualink app
About this business
not user friendly connects and disconnects. Missing features to be useful.
Business response:
Our apologies, Sebastien. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I only use the app for a Freerider FR2000 robot cleaner. The app fails to notify you when the timer/robot has completed its task. I have checked every notification/permission, it simply fails to send the notification. So without that its useless. May as well do everything from the robot itself and set my ph timer instead. I also had issues with the repetitive firmware upgrade messages. After many ph calls and emails it finally got sorted via the backend but huge waste of my time.
Business response:
Hi Sam, Thanks for your feedback! The settings available in the app depend on the features of the hardware connected to it. If we can assist further, or if you'd like information on other cleaner models' features, please visit https://www.zodiac.co.nz. Happy swimming! - iAquaLink Support
App is buggy and inconsistent. App says pump is not running when it is. Frequently can't turn on/off pump from app. Schedules sometimes don't work. Latest update installed with same behavior.
Business response:
Hi Jim, our apologies! Please contact your installer to check the setup to ensure you're receiving the full benefits of your automation system. If we can assist further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
worst app ever...does not open until I close and open at least 3x's
Business response:
Hi Susan, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
meh at best, app works sometimes and not others.....3/10
Business response:
Thanks for your feedback, David. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. We look forward to hearing from you. - iAquaLink Support
connection to robot not always working. not so user friendly.
Business response:
Our apologies, Stephanie. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us through "Support" on the app menu. - iAquaLink Support
slow and struggles to work
Business response:
Our apologies, Amber. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
The phone App is unstable crapcode and I often have to try to open it several times to get it to work properly. I cannot adjust any of my web settings for times and pump speeds over the App. I am forced to use the website for this and when the App won't even open. Yes, I have reinstalled many times and called produc support. The manual handheld controller was far superior. I will replace this when I redo my system, soon.
Business response:
Our apologies, Al. Please ensure that the wifi signal outside by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
The app is so glitchy and rarely works properly. I constantly get a connection error message despite uninstalling and reinstalling the app multiple times over. My wifi works fine with my other devices so I don't think that's the problem. Very frustrating.
Business response:
Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,573 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.