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iAqualink app
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Very clunky, has to be constantly closed and reopened to talk to any pool equipment.
Business response:
Our apologies, Aimee. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I could never get it to pair with my cleaner. I followed all troubleshooting steps and it still wouldn't pair so I deleted the app. Very disappointing.
Business response:
Hi Van, Our apologies! Please try temporarily removing any special characters from your wifi network name and password and try the pairing again. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com; our product specialists are happy to help. Thanks! - iAquaLink Support
hangs up every once in awhile I can put it on 2.4ghz but why would a pool app just displaying 485 messages need 10mbps? update: 8/20/26 - verified 10mbps service for pool app. Still have to open/close the app a few times for everything to be in sync. New issue is that the system time that you can only see in "schedule" is now an hour being actual time which throws off all my schedules. There doesn't seem to be an easy way to change this in the app. Happy to increase my rating if things work.
Business response:
Hi Stephen, We recommend that the wifi signal out by your pool is consistently at least 10 Mbps as pool equipment requires a strong wifi signal. Home wifi signals often are diminished by the time they reach the pool area. For further assistance, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you! - iAquaLink Support
hangs up every once in awhile I can put it on 2.4ghz but why would a pool app just displaying 485 messages need 10mbps?
Business response:
Hi Stephen, We recommend that the wifi signal out by your pool is consistently at least 10 Mbps as pool equipment requires a strong wifi signal. Home wifi signals often are diminished by the time they reach the pool area. For further assistance, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you! - iAquaLink Support
In my experience of using this app over several months, I've found it to be unreliable, keeps freezing and won't open to enable to to stop/start my robot pool cleaner. Reported twice, no reply. Is there anyone monitoring this feedback? Makes me wonder.....
Business response:
Hello Sami, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu or call 1300 MY FLUIDRA so we can assist. Thanks for letting us know. - iAquaLink Support
For over 24 months, as others have described, the app times out to their API's and must be forced closed after using it for the first load since the last time you forced closed it. Irritating that it's taking so long to fix. I have contacted email support as requested in your reply without response. thanks.
Business response:
Hi Weston, We will respond to your email. We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. Thank you! - iAquaLink Support
fails to load and stay connected
Business response:
Our apologies, David. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
For over 24 months, as others have described, the app times out to their API's and must be forced closed after using it for the first load since the last time you forced closed it. Irritating that it's taking so long to fix.
Business response:
Hi Weston, We found your account and see unusual activity on it. We need to speak with you directly to get to the bottom of this in order to correct the issue. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to speaking with you. - iAquaLink Support
the worst app ever even when it does work
Business response:
Our apologies, Elliot. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,599 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.