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iAqualink app
About this business
The most expensive unreliable system you will own. If you think it is the app, just try logging through their web browser portal; it will be as unreliable as the app. Zodiac, please invest in iAqualink's servers to improve this expensive pool system.
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
Since Google only limits us to so many characters, I have to delete my previous dissatisfaction. 5/1625: App does not connect nor does the online portal. My system IS online with a strong connection and running well over 900 MB. For what we pay for this system, one would expect better connectivity with a redundant system. So no spa tonight for me and my family. Another failure of a customer.
Business response:
Hi Richard, We can help get your schedule on track! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to assist. Thanks for letting us know. - iAquaLink Support
to many problems logging on. says no wifi..
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
When it works, great. I can turn pool on/off, lights on/off, etc. But it constantly loses connectivity.
Business response:
We apologize for Friday's outage, Art. In general, please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further help, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
could not log in and manage the pool system; could not reset password; could not even submit a support ticket through the app. I am wondering who built this app. Have you guys run the basic QA validation when you deployed the app? Considering how much people spent on the equipment, it is very irresponsible to release something so unreliable like this.
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
connection issues all the time
not ok. can't log in. ancient software. can't reset password it just says oops
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
does work with new cell phone updates
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
Latest update doesn't work at all for me.
Business response:
We apologize for Friday's outage. All systems are up and running; if you are still experiencing trouble, call us at (800) 822-7933. We post updates on our social media pages. Follow Fluidra North America on Facebook; on Instagram, follow Jandy or Polaris; to receive updates. Thanks for your patience, and enjoy your swim time! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,102 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.