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iAqualink app
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This is the worst app ever. Sometimes it will take days to get on. Customer service is also very unprofessional never help you troubleshoot to resolve the issue.
Business response:
Our apologies, Tashie. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Worst app ever. please make an effort to do better
Business response:
Hello Etienne, we apologize for any issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can learn more. Thanks for letting us know. - iAquaLink Support
inconsistent performance and connection. can't control everything from it. can not get to the web app from the link.
Business response:
Our apologies, Michael. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
upgrade an make this easier. it's like using an app from 2002
Business response:
Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
I usually have to clear cache and data on the app for it to work. plus the controller unit outside is not stable either. I have to try multiple times to stop the pump before it works. It's not a Wi-Fi issue - the router is literally on the other side of the wall where the controller is mounted. I don't have any issues with anything sitting much farther away - like cameras. When it does work it's a nice feature to have. Update 1/21/2024: I have a ticket to your support team as suggested.
Business response:
Our apologies, Ernest. Please ensure that the wifi signal uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks for letting us know! - iAquaLink Support
horrible interface. frequently disconnects. difficult to use.
Business response:
Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I usually have to clear cache and data on the app for it to work. plus the controller unit outside is not stable either. I have to try multiple times to stop the pump before it works. It's not a Wi-Fi issue - the router is literally on the other side of the wall where the controller is mounted. I don't have any issues with anything sitting much farther away - like cameras. When it does work it's a nice feature to have.
Business response:
Our apologies, Ernest. Please ensure that the wifi signal uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks for letting us know! - iAquaLink Support
The app fails all the time.... I open the app select the system and nothing happens.... I have uninstalled the app reinstalled the app,Wi-Fi signal is good sometimes it works sometimes it doesn't....
Business response:
Our apologies, Doug. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I'm surprised this app is so non-functional. It says it is connected to the pool cleaner but if I program a schedule it never saves and never runs. I called customer support multiple times and that was a huge waste of my time. At their suggestion I tried re-installing the app, then switched to an iOS device to do the same, then reset and reconfigured my WiFi multiple times, then reset my cleaner. What a waste of my time for a half-baked "smart" app and devices that won't communicate properly.
Business response:
Our apologies for your poor experience, Jerry! Please contact us at customerfeedback@fluidra.com and confirm the email address on your account. Thank you for letting us know. We look forward to hearing from you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,359 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.