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iAqualink app
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I would steer clear if iAquilink. Not user friendly with a barely average interface.
Business response:
Thanks for your feedback, DH. Comments from users like you help guide our future product developments. Please share more information with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We appreciate hearing from you. - iAquaLink Support
The app has issues connecting with the pool vac frequently.
Business response:
Our apologies, Cara. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
the problem is the signal is there, the device is always green, it is either the app or the software on the device that leads to issues. with all the issues the device always shows green in the app.
Business response:
We want to help, Nick. Please contact us through "Support" on the app menu so we can troubleshoot the issue with you directly. Thank you. - iAquaLink Support
candies service department is the worst they never call you back I've had nothing but problems with my system since 2018 can't get anything done who was built in 2018 and ready to replace the pump the brain is going bad the lights gone just the LED light is 1100 just to buy it is absolutely ridiculous
Business response:
Hi Steve, Please contact your pool pro to help with the issues you describe. If you need to find a pool pro, visit https://www.fluidrausa.com/en/dealer-locator to find someone in your area. Thanks for your feedback. - iAquaLink Support
App does not work properly. When selecting to do ANY function, the stop option has disappeared. Many times, it needs to be closed and reopened when trying to use the remote feature while showing everything is connected properly, after the last 2 updates, it's trash. Sad, it once worked perfectly.
Business response:
Hi MeHa, Our apologies for the issue you're having! Please try to re-add the robot to your account. If you would like further assistance, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to help. Thanks! - iAquaLink Support
App sux... Freezes Up, can't control our cleaner. Update 5-24-25...still Sux, when selecting the option floor or floor/wall and selecting save... you have to do it several times before it catches on. Then, when you select start, it doesn't show that it started with the clock count down...SMH You have yo close the app and reopen it. but still, at times, it still doesn't display it running 😕 not impressed, the cleaner Epic 8642 is fair but the cable fails just outside of the 2 yr warranty..WTH
Business response:
Our apologies, Dave. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
The UI/UX team should be fired. This app feels like 25 year old programming. The "web" portion of the app never works. Why not have that in the app? When I launch the app 9 times out of 10, I have to close and relaunch so it will open. Making changes to anything is a difficult task.
Business response:
Thank you for your feedback, Eric. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. Happy swimming! - iAquaLink Support
never works. never connects. been going on for years!
Business response:
Our apologies, Traykas. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
It crashes too much
Business response:
Hi Kristi, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,119 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.