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iAqualink app
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It's definitely better with this app than nothing at all, but asking me to log in every time i open it? For real???
Business response:
Hi Alexander, Our apologies; the app should keep you logged in. Please try deleting and re-installing the app, then creating a new account. If the issue persists, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist. Thanks for letting us know. - iAquaLink Support
not especially easy to use this system
Business response:
Hi Robo Eng, Please share with us which features you find difficult to use. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you for your feedback. - iAquaLink Support
Very buggy
Business response:
Hi Sam, We apologize for the inconvenience. Please contact us with more details so that we can identify the issue. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to hearing from you. - iAquaLink Support
Poor UX and design. Poor performance. Not an up to date or well maintained Android app. Just the bare minimum. Does not work with Google Wifi, but works with Nest Wifi Pro.
Business response:
Hi Michael, For mesh routers, there is a workaround outlined here: https://tinyurl.com/fluidraapp. Our technical support reps can assist; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We're always happy to help. The features available in the app depend on the hardware connected to it. Thanks! - iAquaLink Support
Have had a lot of bugs since the update. Right now, my wife and I neither can use the Web controller.
Business response:
Hi Mike, Try turning off and back on the breaker to your unit to reset it. If you'd like further assistance, please give us a call at (800) 822-7933. When editing schedules in the app, exiting without saving could potentially cause this issue. Thanks for letting us know. - iAquaLink Support
Most functions must be setup through a clunky web portal in the app that feels like it was developed in the 90s. Menus are unresponsive and unreliable without very strong wifi at the iaqualink antenna location. Menus and labeling often don't make sense or are unintuitive. Takes trial and error to figure things out. Followup: After waiting on hold for 45 minutes, staff was friendly. My system was already up to date and my impressions are unchanged.
Business response:
Hi Quentin, We are constantly improving the app thanks to feedback from users like you. Please contact us at (800) 822-7933 to request an upgrade to Firmware Y, which should improve your experience. We can also assist with any questions you may have. We look forward to speaking with you. - iAquaLink Support
Most functions must be setup through a clunky web portal in the app that feels like it was developed in the 90s. Menus are sometimes unresponsive and unreliable. Menus and labeling often don't make sense or are unintuitive. Takes trial and error to figure things out sometimes.
Business response:
Hi Quentin, We are constantly improving the app thanks to feedback from users like you. Please contact us at (800) 822-7933 to request an upgrade to Firmware Y, which should improve your experience. We can also assist with any questions you may have. We look forward to speaking with you. - iAquaLink Support
Not intuitive to program.
Business response:
Hi Joe, Can you please share which features you find difficult to use? Please give us a call at (800) 822-7933; our specialists will be happy to assist. Thanks for letting us know. - iAquaLink Support
Extremely buggy. After firmware update robot no longer cleans stairs of the pool or follows a pattern. We have the 4050IQ. Pretty disappointing for a $3k+ robot and firmware.
Business response:
Hello Lukas, Our apologies for the issue! The update should not change the cleaner's behavior. Please contact us at apac.nzorders@fluidra.com so we can assist you directly. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,093 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.