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iAqualink app
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Bug all the time and we end up waiting for the system to be back online. Must improve these connectivity issues that happen on wifi or network.
Business response:
Our apologies, Seb. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
terrible interface that looks nothing like the screenshots in the app description
Business response:
Hi Brian, The settings available in the app depend on the features of the hardware connected to it. If we can assist you in setting up your app to best suit your needs with your equipment features, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
I turned my spa heater on this evening & when I went to turn it off the app would not allow me to access the equipment systems to my pool nor spa. So I had to go to the breaker panel to manually shut off the spa.
Business response:
We apologize, Carrie. Hopefully, you have contacted our support team at (800) 822-7933 or iaqualinkfeedback@fluidra.com and resolved the issue. Please contact us if we can assist further. Thanks for letting us know. - iAquaLink Support
In my opinion their app sucks real bad. Very poor quality softwate for the price of the unit. Feels like they hired amateurs to program it. The basket doesn't hold much and the unit can't seem to climb out when it is full. Not impressed at all.
Business response:
We apologize for your poor experience, A Hirsch. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more information. Thank you for letting us know. - iAquaLink Support
need to revamp the app. sometimes different work and need to restart or clear cache. not a great experience
Business response:
Our apologies, Joseph. Try these tips: • Log out and back into the app • Delete and reinstall the app • Ensure that the wifi signal by your pool is consistently at least 10 Mbps, though closer to 15 Mbps is ideal • Ensure that you are using a 2.4 GHz wifi network. For further help, please contact us at (800) 822-7933. Thanks! - iAquaLink Support
very difficult to control. when you want forward it goes backwards etc... I had the previous one P955 with a remote it was 100%better. I hate not being able to control it on the stand itself and have to use my phone.
Business response:
We apologize for any issue with your robotic cleaner, Claude. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly. Thanks for letting us know. - iAquaLink Support
I can no longer connect with my phone. I have rebooted and reinstalled. I don't know what's wrong . have full signal, but it will not connect. Refreshing doesn't work.
Business response:
We apologize, Kevin! • Log out & back into the app • Delete & reinstall the app • Ensure the wifi signal by your pool is consistently at least 10 Mbps • Ensure you are using a 2.4 GHz wifi network. If you recently changed to a mesh router, see: https://tinyurl.com/fluidraapp. For more help, call us at (800) 822-7933. Thanks! - iAquaLink Support
Can't get it to open up on phone 😒
Business response:
We apologize for your experience with the app. Try restarting your device and also clear the cache for the app. If that doesn’t help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to assist. Thanks for letting us know. - iAquaLink Support
sucks
Business response:
Our apologies for your poor experience, Cary. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details so we can look into the issue with you. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.