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iAqualink app
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Can't connect to the system with either iOS or Android.
Business response:
Hi Ed, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
CRASH CRASH CRASH. Touch Schedule and CRASH.
Business response:
Hi Terry, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
Always has a connection error. Terrible
Business response:
Hi Jordan, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
As others have described, the app times out and must be forced closed after using it for the first load since the last time you forced closed it.
Business response:
Hi Weston, thank you for your feedback! We have a team looking into the issue and really appreciate all the input from users like you. If we can help further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your pool time! - iAquaLink Support
4/25/24 If you forget to update and save you cant get back. The system cant connect. Very poor software. And waiting for phone call? 1st i was told 20 min wait, then 12 min. After a wait i was told 3 minutes wait and then it went up to 60+ minutes. I left my phone number. Its been 4 hrs later and i have yet to receive a call back. Once you do something else and go back to the app to get an update, an error occurs, and it needs to be restarted. Also, it will not open a web browser on the phone.
Business response:
Hi Gili, We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. If you left us your number, we will definitely be in touch. Thank you. - iAquaLink Support
The app doesn't display the temperature s on my Android device.
Business response:
Hi Paul, we apologize for that! Please update your app to version 6.9.1 and you should be back in business with the air temperature. If we can assist further, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com; we're always happy to help. Enjoy your swim time! - iAquaLink Support
Just too many errors when trying to use the app. Please update app.
Business response:
Hi Christopher, We apologize for the issue. We'd like to learn more, please share details with our technical specialists at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
It was good when I was able to see iaqualink web page. Now I see blank page when I click web and cannot manage my pump star and ending times and speed etc
Business response:
Hi! Please ensure the app is updated and that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Whatever the firmware update is, it won't push and manage itself. I get a random notification once in awhile that the update failed, but I don't have the ability to manually push the update and see what went wrong. Please add in a feature to do this manually and (optionally) view a log for any failures. I can't troubleshoot with zero info!
Business response:
Hi CJS, Please contact us so we can check your account and push the firmware update if necessary. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you so much for your feedback! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.