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iAqualink app
About this business
Had this for years worked fine. Now all of a sudden, cannot access web options for menu, schedule, etc. Emailed customer support half a dozen times no answer. Shame that almost in 2024 and the app has become useless now and everything needs to be done manually and there's no support.
Business response:
Hi Ralph, Sorry for your poor experience! Turn off and then back on again the circuit breaker to your unit in order to reset it. If you need further assistance, please call us at (800) 822-7933 M–F 9am–4pm; we're always happy to help. Thanks for letting us know. - iAquaLink Support
I have tried for 4 days and NUMEROUS PHONE CALLS to get this system to work. Zero Zilch Nada!!! Reset,restart , clear system...EVERYTHING! CAN'T GET ANYONE ON THE PHONE.
Business response:
Hi Royce, Our apologies for your frustrating experience. Try resetting the breaker to the unit. Ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz network. If using a mesh router, see https://tinyurl.com/fluidraapp. If that doesn't work, our office is open for calls M–F 9am–4pm. Thanks. - iAquaLink Support
Disconnects constantly. So I have to push the button on the front panel each time.
Business response:
Hi there, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
doesn't stay green
Business response:
Hi Marsha, Sorry to hear it. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
This app really wears me out. It constantly crashes and I KNOW it's not my internet! How can basic items such as turning on be so difficult. I spend so much time just trying to get into the app, only for it to crash and not complete the action. There has to be a better app or get this one fixed!
Business response:
Hi Sandra, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
Clunky app that freezes and glitches as it transfers colors etc.
Business response:
Hi Fred, Our apologies! The app should not be freezing and glitching. Please contact us with more details so we can help. We're at (800) 822-7933 or iaqualinkfeedback@fluidra.com, and we look forward to assisting you. Thanks for letting us know. - iAquaLink Support
Connection lost constantly now. Deleted and re-paired robot. Worked fine for 2 hours then when I re-opened the app it's the same thing again.
Business response:
Hi Doug, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
the app is super confusing and dated. if you have a heat pump and a spa heater it's basically impossible to figure out what's going on. Update - I emailed that address and no one responded.
Business response:
Hi Justin, We apologize for what you are experiencing and we appreciate your patience. Please email us at customerfeedback@fluidra.com so we can assist. We look forward to helping you. - iAquaLink Support
Jandy H/W is ok. All of there software is miserable. Terrible UI design. frequently stops working and needs to be reinstalled.
Business response:
Hi Dan, we apologize for your poor experience with the app. We can help you keep it working; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,093 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.