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iAqualink app
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there are multiple times where I turn off a pump and the app will turn it back on. we go round and round after about the third or fourth time it'll actually turn off and stay off. I have done a forced stop and logged out also uninstall the program and reinstalled it in the issue still arises
Business response:
Hi Tim, We apologize for the frustration in scheduling your pump. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to assist. - iAquaLink Support
The app will not allow me to connect, the username and PW are correct as I can log into the website. But the app won't even attempt.
Business response:
Hi Carley, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can help you directly. Thanks! - iAquaLink Support
First use, can't not connect. Yes it's in pairing mode and yes WiFi has enough strength. Deleted app reinstated, but no joy. Seriously poor show. If it can't be resolved the whole unit (and pump) are going back for a refund.
Business response:
Hi Pat, If the wifi by your pool is at least 10 Mbps, also ensure that it uses a 2.4 GHz band. If you have a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
It says it connected with green dot, then I touch the window to open interface, starts the cleaning cycle when I push play. Cleaner starts cleaning, then comes up 'connection error' connection lost. I close the app, but it will notify me when finished after I've closed the app over phone network.
Business response:
Hi Michael, Our technical support team will be happy to assist with your app to help keep it connected. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks, and enjoy your pool time! - iAquaLink Support
Very poor app. Frequent disconnects with the controller. No state memory of things like pool cleaner bag full indication. Very slow response time between clicking on something in the app and visual indication on app screen. if you live the app open and come back to it, it will have lost connection with the controller and the app needs to be restarted. I would recommend avoiding this if you can.
Business response:
Hi Randall, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
It says it connected with green dot then comes up 'connection error' connection lost. But will notify when finished?
Business response:
Hi Michael, We apologize for the inconvenience. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks!
Always loses connection
Business response:
Hi Claudia, Our apologies for the issue. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks!
Internet connection keep dropping
Business response:
Hello HIM, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I want red like the red white and blue. halloween patries!
Business response:
Hi Sandra, The color red does not adequately illuminate many pools, due to its longer wavelength. Thus this limitation is by design and exists throughout the software, within the lights themselves, the automation system, and the app. Please watch for an upcoming launch of lights capable of any color in the rainbow. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,093 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.