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iAqualink app
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App continuously is not able to automatically update the firmware and customer service is only open during the week. Also, the controls to turn the Alpha iQ+ left or right when trying to use the lift out of the pool, do not turn on or off when touch and when they do cause the Alpha iQ+ to continously turn. App is connected to the internet with full strength, this is a product bug, please fix! The full basket indicator also illuminates, when the basket is not full.
Business response:
Hi Wesley, Gently scrub the debris basket to improve water flow to help with the full indicator. Your account shows the firmware has updated. Please contact us for assistance with the Lift System or any other questions; we're always happy to help! Call us at (800) 822-7933. Thanks! - iAquaLink Support
Worked great for almost a year. Now I get an error and have to force close the app almost every time I use it.
Business response:
Our apologies, Cam. We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. Our product specialists are always happy to assist. We look forward to speaking with you. - iAquaLink Support
Like many others, after the app has been opened on my phone and then sits idle for any period of time, I have to force it closed and then reopen the app before I'm able to do anything. You can't make schedule changes via the app. Schedule adjustments have to be done online with a browser. The program online is vintage 1990's. You can't pause a program so if you need to run your pumps for 48 hours you have to delete the schedule and then reprogram later. Don't forget to hit the save button!
Business response:
Hi Chris, We apologize for the issue with your app. We'd like to learn more so we can assist; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. Thanks for letting us know. - iAquaLink Support
horrible interface
Business response:
Hi Jim, we are always looking to improve our users' experience and appreciate your feedback. If there is anything specific we can look into, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you, and enjoy your swim time! - iAquaLink Support
Unreliable. Constantly have to reset system. Lighting changes are the most archaic clunky design you could imagine. I guess when you have a captive market you can get away with mediocrity.
Business response:
Our apologies, Chad. Please contact our technical support team at (800) 822-7933 so we can troubleshoot the issue with you and help resolve it. Thanks for letting us know. - iAquaLink Support
Awful experience. App crashes all the time. Previous reviews are correct. App probably hasn't been updated since 1990. I dread opening the app. Please spare me your AI response.
Business response:
Hi Tim, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
Very unreliable with app. WiFi access point is about 8' from aqualink antenna. Signal is very good. Web page on a computer seems stable.
Business response:
Hi David, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
low tech
Business response:
Hi IGAL KATA, We apologize for your poor experience with the app. Please share more details with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Comments from users like you help guide our future product developments, and we appreciate hearing from you. - iAquaLink Support
The app fails to handle the different android activity lifecycles gracefully. It appears that once the app goes into a paused state, it's impossible to resume and have the app function properly. I've simply gotten in the habit of force killing it and reopening it to ensure proper functionality. Otherwise commands will act like they've succeeded but they won't actually be run or the app will just completely fail to operate as expected.
Business response:
We apologize for your poor experience, Kyle. Our tech support team found your account and is looking into the issue. Please email us at customerfeedback@fluidra.com; we need some additional information. Thank you for letting us know! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.