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iAqualink app
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*update: it has become even more unreliable. Now upon when opening the app the 1st time, it has the loading icon never go green. For some reason, it will work on 2nd attempt every time. I have a solid connection and have tried the other troubleshooting ideas. This app just sucks and is an embarrassment. Have to constantly restart app because once you turn screen off and back on, get error message. Plus there is no widget.
Business response:
We apologize, Bradley. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. Other tips: Log out and back into the app. Delete and reinstall the app. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
app always needs to be restarted. No Google Home integration.
Business response:
Hi Junior, We're sorry for your poor experience with the app. We have some tips; please try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
Very frustrated by this app. Not all features are available for programing, and the parts in the "web" link have not loaded in over 6 months.
Business response:
We apologize for your poor experience, Sophie. Please contact our product specialists at (800) 822-7933 so we can learn more about your situation and see how we may help. Thanks for letting us know. - iAquaLink Support
Terrible connectivity, terrible interface. Every single time I open the app I have to immediately close it because it will not connect. Since it always connects the second time, I've developed a habit of opening it, closing it and then opening it again to get it to work. It is located less than 10 ft from my router and I can see in my router settings it's getting good signal strength - this is an issue of poor app development and design.
Business response:
Hi Kevin, This doesn't seem right. We want to take a closer look at this for you. Please send details to us at customerfeedback@fluidra.com along with the email address on your account. Thanks for letting us know. - iAquaLink Support
Rarely works
Business response:
Our apologies, Steve. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Can't connect to WiFi. No signals found. Is not an eeros issue. I have a dedicated standalone 2.4g router for buggy devices. It just doesn't detect any Wi-Fi signals at all
Business response:
Hi Mark, Our apologies for your ongoing issue! Please contact us at (800) 822-7933 and our excellent support team will be happy to assist. We look forward to speaking with you. - iAquaLink Support
Can't complete the WiFi setup. The app can't find any SSID's to connect to. Tried the info in the replay from the app developer. But it still doesn't work. Can't connect Wi-Fi. I have a dedicated 2.4 router it can't find either. Tried a Samsung tablet, a pixel phone. This app just does not work.
Business response:
Hi Mark, Our apologies. If you have a mesh router, please see this article for tips: https://support.eero.com/hc/en-us/articles/360056164311-iAquaLink-Setup-and-Troubleshooting-Guide. For further assistance, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
no instructions on how to set up anything are giving. support manual is only available on line and dfficult to follow and understand.
Business response:
Our apologies, Bernabe! Please give us a call at (800) 822-7933; our product specialists will be happy to help walk you through setting up your equipment. We look forward to speaking with you. - iAquaLink Support
This app feels like it was made in the early days of the web. It has limited functionality (stuff like schedules can only be done on an ancient web interface) and it frequently announces that "something has gone wrong" and you have to kill it and restart it.
Business response:
Hi Eric, Our apologies. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist with improving your app experience. Thank you for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.