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iAqualink app
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After you learn all the quirks, normally does the job. But a very clumsy user interface with a definite 90s feel. Very badly needs a complete refresh. Not in keeping at all with the 5-figure cost of the system it controls. Pentair looks much better.
Business response:
Hi Gene, Thank you so much for your feedback. Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to assist! - iAquaLink Support
it's a good app accessible anywhere. But must restart app all the time. not many choices for colors.
Business response:
Hi David, We can help keep your app working for you; call us at (800) 822-7933. Some colors such as red do not adequately light many pools, due to longer wavelengths. This limitation is by design for certain lights. Jandy offers a new line of lights capable of any color in the rainbow: www.jandy.com/en/products/pool-lights. - iAquaLink Support
App doesn't support setting schedules for filter. Or not clear how to. Also app freezes and requires numerous complete resets to gain control again.
Business response:
Hi Sylvester, Our apologies! The settings available in the app depend on the features of the hardware connected to it. Please call us at (800) 822-7933 and we'll be happy to help with your filter as well as the freezing issue to get your app working optimally for you. Thanks for letting us know. - iAquaLink Support
Keeps losing web connection
Business response:
Hi Richard, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
buggy
Business response:
Hi Colby, We apologize for the inconvenience. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details so we can better understand your situation and see how we might assist. Thanks for letting us know. - iAquaLink Support
This app is extremely buggy. I have learned to force stop and reopen it every single time I want to do a task or it doesn't work. I have wasted lots of propane and electricity because I will use the app to turn off the spa mode or heat, only to find out later that it didn't work. It works eventually but takes constant babysitting and checking behind it.
Business response:
Our apologies, Bryn. Please contact our product specialists at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can learn more about your situation. Thanks for letting us know. - iAquaLink Support
As others have stated, app is poorly designed and does NOT work to update the main settings, have to use a browser window after the latest update. Read other reviews and the company response to contact them through the app. Did that over a month ago with no response from them, so it seems their response to these reviews is just hot air. Would be nice to have another company compete with a better app.
Business response:
Hi Ken, We apologize that you have not been contacted. Please email us at customerfeedback@fluidra.com with more details about your issue. Thanks for letting us know. - iAquaLink Support
cannot schedule on times
Business response:
Hi Tim, We want to better understand your situation. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details. Thanks for letting us know. - iAquaLink Support
Always lose connections. Sometimes I cannot get it to reconnect even after rebooting.
Business response:
Hi Steven, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,093 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.